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Can't connect to iTunes Match - error 5002

Good morning-

I'm on a MBP, 10.7.2, with iTunes 10.5.1.

I've been having issues connecting to iTunes Match, so I went into the Store menu and turned off iTunes Match. I then quit iTunes, re-opened it and went back and Turned On iTunes Match. I got the prompt to add my computer, entered my password, but nothing...I eventually get an error 5002.

The funny thing is I'm able to access the iTunes store, my account, etc. If I go back to Store and try iTunes Match, I don't get an option to add the computer. It's greyed out.

I've also tried signing into and out of my iTunes account. Any ideas/suggestions? Thanks.

Peter

Posted on Dec 8, 2011 10:40 AM

49 replies

Mar 9, 2012 12:44 AM in response to jermpc

Same in New Zealand on my Mac Mini but back up and running now

osoyoos

Level 1

0 points

Mar 11, 2012 12:28 AM in response to pdxfilmfan

I am having this 5002 error all day and can't seem to fix it. Any more suggestions?

Mar 11, 2012 5:02 PM in response to pdxfilmfan

I've been having the 5002 error for 18 hours in Seattle. I have tried re-entering the credit card info twice to no avail. What's up, Apple? Server issues? What?

Apr 27, 2012 4:10 PM in response to Jean Vignes

I started receiving this problem today on my iPhone, iPad, and Mac. Only resort was to turn off my WiFi service, then sync the programs to my computer, and turn WiFi on again to restore the downloading service. After downloading "one" application on 4G, the WiFi service worked again on downloading.

Can't connect to iTunes Match - error 5002