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mwiesner Author

Level 1

0 points

App download buttons not working.

iPhone 3GS.

Whenever I go into a specific app in the app store, none of the buttons work properly.

1) clicking on the price no longer downloads the app,

2) the ratings button does nothing,

3) the 'tell a friend' and 'git this app' buttons jump back to the top of the app window,

4) pictures usually don't show up. They usually appear as five gray rectangular boxes with white borders (though in one app one too-large-for-the-window picture shows up (see pic),

5) the 'app support' button still goes to the developer's website.

6) the 'top in-app purchases' banner is just text now.

Has anyone experienced this?

iPhone 3GS, iOS 3.1.3

Posted on Dec 16, 2011 9:35 AM

177 replies

Dec 18, 2011 2:41 PM in response to mwiesner

That was very useless, I think apple should take their customers more serious than that. We're the ones who got control afterall, if we stop buying apple products they can't make it, they depend on us, not the opposite.

mwiesner Author

Level 1

0 points

Dec 18, 2011 2:43 PM in response to Kevin3655

You can contact them through:

Express Lane: https://expresslane.apple.com/GetproductgroupList.do

Phone: http://support.apple.com/kb/HE57

Let us know if they tell you anything, please.

Dec 18, 2011 2:44 PM in response to Kevin3655

You can contact apple in their Contact support.

cjbacca

Level 1

0 points

Dec 18, 2011 4:22 PM in response to mwiesner

Same issue here; Firmware 3.1.3

I use my original iPhone to play games and conserve batty life on my 4. Hopefully its just a matter of time before they realize the issue and patch it.😕

rtomac

Level 1

0 points

Dec 18, 2011 5:26 PM in response to mwiesner

I would encourage everyone to take a few minutes to submit a support ticket via the link mwiesner provided above:

https://expresslane.apple.com/GetproductgroupList.do

This is Apple's issue and they must resolve it. The support tickets are harder to ignore than these forums.

Dec 18, 2011 6:24 PM in response to mwiesner

Same thing..and untill this it's not working .. 😟

Any Idea outhere?

jazzroom

Level 1

0 points

Dec 18, 2011 6:40 PM in response to mwiesner

Hi to all ,

glad i came across this tread... :)

since few days I cannot download any

apps from the AppStore or any updates

non of the "free" or "update"

buttons work......

my Facebook App Ebay app and Viber app

are all crushing on the launch as of today... just out of the blue...

so I need to reinstall them from the AppStore

but AppStore is broken totally .....:(

is Apple playing with us? what's going on?

any ideas?

P.S. I am still on iPhone 3GS iOS 3.1.2 ( don't ask me why ;) )

torakaru

Level 1

33 points

Dec 19, 2011 1:07 AM in response to mwiesner

Thi sis really amazing and unacceptable 😠. We are already four days after the issue without any feedback either proposal for solution from Apple.

Sorry, but at Steve days, these would be already solved oracknowledge,... where is going Apple? 😟

beck2929

Level 1

0 points

Dec 19, 2011 6:08 AM in response to mwiesner

Same problem from Italy with iPhone 3G, iOS 3.1.3, I suspect Apple is breaking bridges between newest versions and the oldest ones, but it's not fair. Same reason for those with iPhone 3G stucked with iOS 4.2.1 that can't downgrade to 3.1.3 to have their phone back as it was when they bought it. And because I'm out of warranty, Express lane force me to pay (correct me if I'm wrong), but I want this issue fixed without additional costs, it's Apple fault, why do I have to pay for this? Apple, you don't really know what customer care is, at all. And customers will become aware of this.

Dec 19, 2011 7:00 AM in response to beck2929

Hi,

I encourage you to post a case on https://expresslane.apple.com/GetproductgroupList.do

You can do it even your iPhone is out of guarentee

You should have an apple account, that's it.

I did it (Case ID: 273226209) by also given the URL of this thread.

More we are do this with explanation more we have some chance to see Apple figuring out this.

Good luck

Dec 19, 2011 7:09 AM in response to cmrandxpg__

It's brilliant 🙂 keep it up, maybe everyone should put in their case, explaining EXACTLY what is happening and which iOS they have, which iPod/iPhone they have, when it started, Then hopefully they will make the connection we already made.

Dec 19, 2011 7:22 AM in response to mwiesner

Same her iPhone3G, firmware 3.1.2, it's not fair that they let us out of the game just because....

Apple You Better Listen To Us The Customers!

Dec 19, 2011 7:31 AM in response to iPhone3PR

Hi,

i have the same Problem. Is that possible, if i would Update my iPhone 3G 3.1.3 to 4.x.x?

Dec 19, 2011 7:33 AM in response to Tissot_v8

you could try 🙂 check if it helps and PLEASE let us know if it does help!

Dec 19, 2011 7:34 AM in response to cmrandxpg__

I can't type anything in after putting my details in in the express lane! Oh and it looks like Facebook is no longer compatible with first gen, along with loads others I've paid for....how to marginalize people Apple!

App download buttons not working.