Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

118 points

Importing photos to iPhoto, message "iPhone is locked with a passcode"

Hi,

I recently upgraded from an iPhone 4 to an iPhone 4s. SInce upgrading, whenever I connect my iPhone 4s to my Mac to import photos from its camera roll, I get the message below ("Photos in the camera roll on "User's iPhone" cannot be viewed or imported because the iPhone is locked with a passcode. You must enter your passcode on the iPhone to view or import them.)

Problem is - my phone isn't locked (it has a passcode, but I've entered it and my iPhone is unlocked, showing its home screen). The Mac I'm connecting to is the one I sync my photos with, and sync my iTunes content with. Restarting the Mac and iPhone seems to fix the problem, but it comes back the next time.

Any tips?

Many thanks,

Greg

Posted on Jan 1, 2012 1:08 AM

Best reply

JuliaB18

Level 1

4 points

Posted on Apr 9, 2017 5:05 PM

Hi! I'm having the same problem and have tried all the suggestions. This is the first time I've tried to connect my iPhone 6 to my 2009 macbook. When I connect it, iTunes gives me the following message:

and iPhoto tells me that photos cannot be viewed or imported because my phone is locked with a passcode, but when I unlock my phone it doesn't solve the problem. My phone also asks me if I want to trust this computer every time I unlock it when it is connected to my computer. Is it just that my computer is ancient or is there some way I can fix this?

Thank you!

View in context

47 replies

socodina

Level 1

4 points

Jun 20, 2017 1:43 PM in response to terryinsf

Thank you! This was the magic step of all provided!! 🙂

Jun 30, 2017 1:04 AM in response to Greg Andresen

Hi, what worked for me:

Don't click the OK button and unlock your iPhone, the message will close and it will automatically start downloading your photos.

Importing photos to iPhoto, message "iPhone is locked with a passcode"