iPhone 4S Comm Center crash/signal drop solved!

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Level 1

19 points

iPhone 4S Comm Center crash/signal drop solved!

After much reaseach, 6 iphone 4S, and reviews of other people trying to figure out why our iPhone4S' are suddenly crashing, then going into a terminal boot loop, it's this:

MMS from Android phones. Any carrier. Something happens inside iMessage or TXT trying to fetch the MMS, and it causes Comm Center app to crash, and the phone has to be restored.

This happens on all carriers, all Android platforms.

Props to the community for figuring this out, and boos to Apple

When your phone starts to crash and lose signal, look insider your settings under general then "diagnostic" and you will see "Comm Center" crash over and over again, more and more rapidly. It's still trying to fetch the message.

turn off MMS=no more problems

try it, report.

iPhone 4S, iOS 5.0.1

Posted on Jan 23, 2012 3:21 PM

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Answer 1

Jan 23, 2012 3:23 PM in response to therealikt

I've never seen this issue and I frequently send and receive numerous MMS messages from my Android users.

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Answer 2

therealikt Author

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19 points

Jan 23, 2012 3:24 PM in response to Templeton Peck

it's not eveyone, so far it's mostly white iPhone 4S's running 5.0.1 with any build of the OS.

it may also be limited to certain production runs from a factory in China. Comm Center is calling for a driver to pull the MMS down, and failing.

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Answer 3

Jan 23, 2012 3:28 PM in response to therealikt

I'ce seen a few reports about this but only in relation to a few Samsung models which were apparently putting something funky in the message. It's certainly not a universal problem. Like Templeton, I've had no issues. I have both an iPhone and an Android and can send MMSs between the two. My circle of friends and co-workers include people with both all varieties of Android phones and iPhones. No reports of problems.

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Answer 4

therealikt Author

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19 points

Jan 23, 2012 5:03 PM in response to therealikt

It's CDMA android to GsM iPhone 4S

I'm in the apple store now and we just killed their demo phone and two replacements!

They're calling district managers now.

Confirmed: CDMA android to GSM iPhone 4s

Oh and the demo phone was a black 16gb 4S

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Answer 5

sbailey4

Level 1

35 points

Jan 23, 2012 5:07 PM in response to therealikt

Interesting keep up posted. Wonder if turn off iMessage would resolve? Its the new kid on the block.

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Answer 6

therealikt Author

Level 1

19 points

Jan 23, 2012 5:23 PM in response to sbailey4

well here's an update:

All this took place in the Apple Store in Boise, Idaho

We took the Apple Expert's personal phone, a 4 on GSM, and sent a pic to the store demo phone, no issue

then we had my friend with the HTC HD2 on Verizon send an MMS to the same Apple demo phone, and it bricked it. Comm center crashed and could not recover.

We also bricked my phone, then the 1st replacement phone, then the 2nd replacement phone, with the exact same MMS from CDMA to GSM.

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Answer 7

therealikt Author

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19 points

Jan 23, 2012 5:23 PM in response to IdrisSeabright

the killing phone is an HTC HD2 on Verizon

HTC HD2 on T-Mobile does not do it.

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Answer 8

Jan 23, 2012 5:41 PM in response to therealikt

What is an HD2. I've never seen this phone in a Verizon Store. It's listed as a Windows Mobile phone. Do you mean an Incredible 2?

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Answer 9

therealikt Author

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19 points

Jan 23, 2012 6:10 PM in response to IdrisSeabright

oh not HD2, whatever the Android one is. VZW uses stupid names for everything.

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Answer 10

Jan 23, 2012 7:32 PM in response to therealikt

Yes, so much stupider than the names AT&T, TMobile and Sprint use for their phones. 😉

Verizon sells a number of HTC Androud phones including the Thunderbolt, Incredible 2, Rhyme, Rezound. Are you saying it's all HTC phones? I have a Thunderbolt and none of my ATT iPhone owning friends have complained.

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Answer 11

therealikt Author

Level 1

19 points

Jan 23, 2012 9:40 PM in response to IdrisSeabright

Incredible 2 I think it was. Not sure if it's all HTC, but it's regarless of carrier actually.

Also, this doesn't affect all iPhone 4S's, but it certainly has killed 5 of mine, and the Apple Store's demo phone

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Answer 12

therealikt Author

Level 1

19 points

Jan 24, 2012 9:00 PM in response to therealikt

with further testing, it effects messages 600k and higher, based on carrier restrictions. Something about he software protocol used by the carrier to reduce the size of the attatchment is causing the iPhone firmware to crash.

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Answer 13

n1nja

Level 1

0 points

Jan 25, 2012 10:51 AM in response to therealikt

When I go to messages the only options I have is iMessage I turned off that and SMS/MMS character count that is also turned off.

I use 4s 32gb itunes dl firmware 94A06

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Answer 14

n1nja

Level 1

0 points

Jan 25, 2012 11:37 AM in response to therealikt

I'll update later but at the first sight I can see that my phone is acting normal no drop signal, like I said I turned off the iMessage option.

@therealikt

is it necessary to restore the phone and turned off the mms or u can just do this like I did ???

TY

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Answer 15

n1nja

Level 1

0 points

Jan 26, 2012 7:40 AM in response to therealikt

BTW I went to diagnostic and I didn't find anywhere drop of comm center only some failed and false data and that's it, I turned off the iMessage and it didn't helped.

Please give me some info or whatever.

Thanks

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