Cannot log into Apple Support Communities

Any real solution yet?

Or how can I contact apple support to fix this?

It's dumb, I had to create another Apple ID, just to post this ...

Yes, emptying the cache, deleting cookies and clearing web history and/or form data might solve the issue.

Not for me.

Using Firefox as main browser and also tried Google Chrome and my beloved Internet Explorer to fix this.

No solution. B(

I have the same problem, I cannot log in using my proper e mail? For exactly the same reasons, as listed here. Has anybody found a solution?

Did you try the solution that I posted? It seems a bit strange that you are asking for a solution without saying that mine did not work

All-

Same problem, but I found two different solutions from above:

1) if all you want to do is _view_ the Apple support forums -- but you're stuck in the Apple ID loop -- close the affected tabs, go to your browser's preferences and delete cookies, then re-open those tabs from your history.

2) if you actually want to post, then at least in my case troubleshooting the history of my Apple IDs got me going, _without_ having to reset my Apple ID password:

Apple makes it look like your "Apple ID" is the email address you use to log in, but that's an oversimplification. It's more like the stuff an Apple ID represents is the actual thing you're dealing with (the basket of iTunes purchases, services, etc. -- including your Apple Support username).

The email address=login is just a pointer to that collection of stuff.

In my case, I had an Apple ID which used my primary email address as its login, which included an Apple Support username as well. I'll call this Apple_ID_1, and it used cranky1@domain as its email address/login.

Then for various reasons I needed to keep that Apple ID's content, but create a second Apple ID that would use my primary email (cranky1@domain) as its identifier. So I changed the email address of my first Apple ID (Apple_ID_1) to SomethingElse@domain, and then created a new Apple_ID_2 using my primary email address (cranky1@domain) as its login.

Now when I try to log into Apple Support using cranky1@domain as my Apple ID login I get stuck in the dreaded username loop, have to delete cookies, etc.

And no, I could not remember whether I already had an Apple Support username, or what it was.

What I had to realize was that if I had had an Apple Support username, it was associated with Apple_ID_1, not Apple_ID_2. So I tried logging into Apple Support using SomethingElse@domain (thus logging in using Apple_ID_1) -- at which point Apple found my old Apple Support username, logged me in, and all is well.

In other words, what I have is:

Apple_ID_1, login SomethingElse@domain (formerly cranky1@domain), Apple Support username "Cranky User"

Apple_ID_2, login cranky1@domain

So I have to log into Apple Support using SomethingElse@domain in order to associate correctly to "Cranky User"

Apple clearly has a problem, in that the Apple Support username associated with Apple_ID_1 is still somehow slightly connected to the cranky1@domain email address in a way that causes the Apple Support login system to schizophrenically conclude that the email address cranky1@domain does/doesn't/does have an associated Apple Support username.

I'm sure someone else can restate this more concisely...

-carl-

How do you empty the cache?

aa994@ncf.ca

I am going to try this. I am in the endless loop with my regular ID and had to use this one to post here.

I tried all this but without success. So am now jusing another account.

Didn't work for me.