Error in iTunes Match - "This item cannot be downloaded"

Has anyone else had this issue? I've searched on here but can't see any mention of it.


I have recently uploaded several albums from my pc into iTunes Match and some of the songs were 'matched' and some 'uploaded'. However, when I try to download these songs to my iPhone, only the matched ones download. The uploaded ones give the following error...


This item cannot be downloaded

The item you have requested is not available for download



The status for these songs in itunes on my pc says Uploaded (no errors) and they are all in Apple Lossless format. I am wondering if the Apple servers need to convert them to 256kps format before they are available for download? But these songs were uploaded a couple of days ago and still won't download. I uploaded some other Lossless songs last week and they were available for download on my iphone almost immediately.


Any help most appreciated!


Thanks.

iPhone 4S, iOS 5.0.1

Posted on Jan 24, 2012 5:58 AM

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Question marked as Top-ranking reply

Posted on Jun 8, 2012 7:32 AM

Well, it's time for an update, and a partial solution. I wish I could edit my previous post, but I don't seem to have that option. So here goes another long post…


Although I still feel that this problem is something that Apple needs to resolve without user intervention, there is a way the user can deal with it themselves. As stated in another thread on this topic, the problem can generally be fixed by performing the following steps:


1) Remove the song(s) or album(s) in question from iTunes and iTunes Match (When deleting from iTunes, check the box to "Also delete this song from iCloud" -- but keep your files)


2) Force Update iTunes Match (Store Menu > Update iTunes Match)


3) Add the song(s) or album(s) back to iTunes


4) Force Update iTunes Match again (Store Menu > Update iTunes Match)


5) Try again to download the song(s) or album(s) from your other computer or mobile device -- in most cases it will now work without the error (an example of an exception is described below).


You may notice that certain songs now have a different iCloud status then they previously did. They may have been Matched, but now have been Uploaded, or possibly visa versa. Although a proper explanation still eludes me, I believe that somewhere therein lies the heart of the problem -- that the iCloud status for certain songs is no longer accurate, and that the system fails to correct itself as needed without user intervention.


So, the problem is easily fixable by the user, right? Well, sort of. Even assuming that each 'broken' album can be 'fixed' by spending time in iTunes removing it from and then re-adding it to iCloud -- that isn't the service that was paid for. Worse still, the process above isn't perfect, and here is an example of it failing using some of the same tracks previously mentioned in this thread ('Prolonging the Magic' album by 'Cake'):


Before performing the steps to correct the problem, tracks 1, 4, 6, 8, 10, 12, & 13 were all flagged as 'Matched' while tracks 2, 3, 5, 7, 9, & 11 were flagged as 'Uploaded'. After purging this album from iTunes/iCloud and then re-adding it, every track except #10 was re-uploaded, and flagged as such. Track #10, for whatever reason, was once again flagged as 'Matched'. Guess which track was now the *only* one that gave me the error when trying to download it on the iPhone? Yup, track #10. However, I then went through the steps to correct track #10 (yes, again, having just done this minutes before with the whole album) and *this time* it uploaded instead being flagged as Matched -- surprise, it now works from the iPhone!


On the other hand, performing those same steps to correct the problem on the self-titled album by Blind Melon was 100% successful on the first try, with no lingering problem tracks as there were in the previous example with Cake. In this case, before attempting the 'fix' on the Blind Melon album, I had every track except #7 flagged as Matched, with track #7 flagged as Uploaded. I was unable to download tracks 2, 5, 6, 8, & 10 which were all subject to the error in question. After performing the 'fix', tracks 1, 3, 4, 9, 11, & 12 were now flagged as Matched, and tracks 2, 5, 6, 7, 8, 10, and 13 were now flagged as Uploaded. The entire album downloaded just fine from my iPhone.


So, there is inconsistency in the matching process, and there are inconsistent results from performing this 'fix', but the potential does exist for the user to manually work around this error. Why is this so rotten? Well, for example, and besides being a giant time sink, if someone is away from their computer -- say for days or weeks on a trip -- they won't know there is a problem with an album or song until they encounter it, and will have no recourse for resolution until they return to their computer with iTunes and the original files. Not cool Apple, not cool.


It does not appear to be a problem with local corruption of the files, because the same exact files can be used as the source when 'fixing' the problem. Also, I have a very hard time believing that the problem would be actual data corruption on Apple's end, what with all their investments in state-of-the-art data centers for this explicit purpose. I suppose it could be an issue of 'network corruption' during transmission, but again that seems a lousy excuse when prior to this error cropping up those 'broken' files were perfectly downloadable.


What is actually going on? I do not know, but it sure it frustrating.

96 replies

Jun 4, 2012 7:47 PM in response to dannym52

So aggravated about this. Just started to notice this. I have a 9,000+ song library that is very precisely organized. At first if one song wasn't available for download I was deleting the whole album and then buying it from iTunes but there is no way I am going to do this for every missing song. I'll go broke. I have a macbook, an ipad, a iphone 4s, and apple tv so I like to stream my music instead of saving it all the HDD. NOW WHAT? Hope this is a glitch and not a ploy to get us to buy more songs. I've already spent a small fortune in the itunes store between movies, music, apps, and books. If I ever gave up iOS devices, i'm screwed!

Jun 4, 2012 11:09 PM in response to dannym52

I have a large library which I uploaded to iTunes Match, then I deleted the local files and I play everything streaming from Match (using my MacBook and iPhone). This worked well for a while until I noticed that iTunes (both on the Mac and iPhone) would silently skip some random songs for some reason. When I try to download those tracks I get the Error 11111 message. I realized that iTunes Match was rendering random individual songs unplayable one by one, slowly eating away at my library! Completely unnacceptable.

Jun 5, 2012 8:00 AM in response to dannym52

Same issue here on iPad and AppleTV. It does it on songs that I purchased through iTunes as well as songs riped from CD -- no apparent rhyme or reason. Doubly annoying is that when it reaches a song with this error, it halts playback entirely instead of just moving on to the next song. I hope they get this resolved soon or my iTunes/iPad/AppleTV setup is going to be worthless for playing music for my summer parties -- can't have the music constantly stopping playback. Apple: Help!

Jun 5, 2012 10:36 AM in response to piyokos

I have this issue with 3 tracks on an album. After looking in the iTunes store it appears that the album that was originally matched has now been replaced with a 'deluxe edition' of the same album. Wondering if iTunes match now won't recognise because of this. Surely if something that has been matched gets removed from iTunes store then this needs to be flagged as requiring upload from user?

Jun 6, 2012 4:31 AM in response to Czicks

Czicks wrote:


At the moment I can't seem to download To All The Girls, Shake Your Rump downloaded in like 5 seconds though. I'm also having issues with 3-Minute Rule. 😕


I had the exact same problem, and I just bought the "Deluxe" version from iTunes a few weeks ago.


It is happening with all types of songs. The Butthole Surfers' "Birds" is the one I noticed today. Good thing I still have the CD I ripped it from!


This problem causes another problem on the iPhone: When I hit the Download All button on a playlist, it will stop selecting songs for download as soon as it hits an error song and the only way I can get the rest of the songs is to individually tap them for download.

Jun 8, 2012 7:51 AM in response to Jundan Tresko

Thanks for that post, Jundan. It's a very helpful workaround for "fixing" the non-downloadable tracks. My big issue is that there is no way to determine whether a particular track has the issue until one tries to download it (or stream it on an Apple TV). If there were a way to create a smart playlist of such tracks, it would make this workaround a breeze - unfortunately there appears to be no way of doing this because, as you rightly point out, there isn't anything actually wrong with the original files on the computer.


The other drawback of deleting and then re-adding the problematic tracks is that we lose playcounts, ratings - and they disappear from any playlists that they were previously in. In small libraries, it's not such a big deal, but in larger ones, it's virtually unmanageable.


This needs urgent attention from Apple, who have still to respond to me, despite a promise to do so two days ago.

Jun 8, 2012 9:15 AM in response to nealflan

Thanks Jundan for the workaround. Your workaround is better than anything Apple has come up with.


I also agree with neaflan. For large libraries, the only real solution is a true fix.


I have a second level support request in place, in addition to numerous "feedback" submittals on the iCloud support page. I am pining the 2nd level support person regularly. We just need to keep the pressure on.


My biggest beef of all is that we paid additionally for this service. It was not part of a hardware bundle, or some freebee. I would be content (for the moment at least) if Apple at least acknowledged the issue. But so far nothing. Between this issue, and Smart Playlists not working properly, I have been quite disatisfied with Match. At this point, I would not renew Match, nor would I recommend it. The product fills a small gap, but there are other ways (and free I might add) to get 90% of the way there...

Jun 12, 2012 7:46 AM in response to dannym52

Having this issue too, here are 4 songs with the issue on my Top Rated Playlist:


Artist: Arctic Monkey

Album: Whatever People Say I Am, That's What I am Not

Song: Perhaps Vampires Is a Bit Strong But..

Song: Certain Romance


Artist: Outkast

Album: Speakerboxxx/The Love Below

Song: Last Call

Song: Bowtie


What's interesting, someone mentioned Beastie Boys: Paul's Boutique: Share Your Rump, that's fine on my setup.

Jun 13, 2012 5:47 AM in response to daboneyard

A new wrinkle for my situation: A couple of the tracks I was having trouble downloading finally did manage to get downloaded the other day, but as 'Matched' 128kbps files! The whole reason I signed up for Match was to get 256kpbs versions of everything, so I am not counting this as fixed (and I told iTunes support that). Aside from that I am still finding new tracks that can't be downloaded.


As for the iTunes Support comment posted recently, that is similar to the response I have been given too: Engineers are working on it.

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Error in iTunes Match - "This item cannot be downloaded"

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