Error in iTunes Match - "This item cannot be downloaded"

Has anyone else had this issue? I've searched on here but can't see any mention of it.


I have recently uploaded several albums from my pc into iTunes Match and some of the songs were 'matched' and some 'uploaded'. However, when I try to download these songs to my iPhone, only the matched ones download. The uploaded ones give the following error...


This item cannot be downloaded

The item you have requested is not available for download



The status for these songs in itunes on my pc says Uploaded (no errors) and they are all in Apple Lossless format. I am wondering if the Apple servers need to convert them to 256kps format before they are available for download? But these songs were uploaded a couple of days ago and still won't download. I uploaded some other Lossless songs last week and they were available for download on my iphone almost immediately.


Any help most appreciated!


Thanks.

iPhone 4S, iOS 5.0.1

Posted on Jan 24, 2012 5:58 AM

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Posted on Jun 8, 2012 7:32 AM

Well, it's time for an update, and a partial solution. I wish I could edit my previous post, but I don't seem to have that option. So here goes another long post…


Although I still feel that this problem is something that Apple needs to resolve without user intervention, there is a way the user can deal with it themselves. As stated in another thread on this topic, the problem can generally be fixed by performing the following steps:


1) Remove the song(s) or album(s) in question from iTunes and iTunes Match (When deleting from iTunes, check the box to "Also delete this song from iCloud" -- but keep your files)


2) Force Update iTunes Match (Store Menu > Update iTunes Match)


3) Add the song(s) or album(s) back to iTunes


4) Force Update iTunes Match again (Store Menu > Update iTunes Match)


5) Try again to download the song(s) or album(s) from your other computer or mobile device -- in most cases it will now work without the error (an example of an exception is described below).


You may notice that certain songs now have a different iCloud status then they previously did. They may have been Matched, but now have been Uploaded, or possibly visa versa. Although a proper explanation still eludes me, I believe that somewhere therein lies the heart of the problem -- that the iCloud status for certain songs is no longer accurate, and that the system fails to correct itself as needed without user intervention.


So, the problem is easily fixable by the user, right? Well, sort of. Even assuming that each 'broken' album can be 'fixed' by spending time in iTunes removing it from and then re-adding it to iCloud -- that isn't the service that was paid for. Worse still, the process above isn't perfect, and here is an example of it failing using some of the same tracks previously mentioned in this thread ('Prolonging the Magic' album by 'Cake'):


Before performing the steps to correct the problem, tracks 1, 4, 6, 8, 10, 12, & 13 were all flagged as 'Matched' while tracks 2, 3, 5, 7, 9, & 11 were flagged as 'Uploaded'. After purging this album from iTunes/iCloud and then re-adding it, every track except #10 was re-uploaded, and flagged as such. Track #10, for whatever reason, was once again flagged as 'Matched'. Guess which track was now the *only* one that gave me the error when trying to download it on the iPhone? Yup, track #10. However, I then went through the steps to correct track #10 (yes, again, having just done this minutes before with the whole album) and *this time* it uploaded instead being flagged as Matched -- surprise, it now works from the iPhone!


On the other hand, performing those same steps to correct the problem on the self-titled album by Blind Melon was 100% successful on the first try, with no lingering problem tracks as there were in the previous example with Cake. In this case, before attempting the 'fix' on the Blind Melon album, I had every track except #7 flagged as Matched, with track #7 flagged as Uploaded. I was unable to download tracks 2, 5, 6, 8, & 10 which were all subject to the error in question. After performing the 'fix', tracks 1, 3, 4, 9, 11, & 12 were now flagged as Matched, and tracks 2, 5, 6, 7, 8, 10, and 13 were now flagged as Uploaded. The entire album downloaded just fine from my iPhone.


So, there is inconsistency in the matching process, and there are inconsistent results from performing this 'fix', but the potential does exist for the user to manually work around this error. Why is this so rotten? Well, for example, and besides being a giant time sink, if someone is away from their computer -- say for days or weeks on a trip -- they won't know there is a problem with an album or song until they encounter it, and will have no recourse for resolution until they return to their computer with iTunes and the original files. Not cool Apple, not cool.


It does not appear to be a problem with local corruption of the files, because the same exact files can be used as the source when 'fixing' the problem. Also, I have a very hard time believing that the problem would be actual data corruption on Apple's end, what with all their investments in state-of-the-art data centers for this explicit purpose. I suppose it could be an issue of 'network corruption' during transmission, but again that seems a lousy excuse when prior to this error cropping up those 'broken' files were perfectly downloadable.


What is actually going on? I do not know, but it sure it frustrating.

96 replies

Jan 4, 2017 6:51 PM in response to dannym52

I have found the solution to most of these problems it seems.


I was having this very same issue with a growing number of songs in my iTunes Match, all of which, for me, were actually uploaded to the iTunes Match Cloud, not Matched with their database. After speaking with a Senior Advisor at Apple about this issue we broke down and figured out it was likely data corruption on the match storage servers.


FAIR WARNING before I explain the solution: You will need the original song files or CD to re-add and match to correct this issue.


The solution was to, in iTunes, select the song(s) in question, Song->Delete from Library. (You may need to do this twice). It will ask if you want to delete it from iCloud, you will need to say yes. This will delete it from all linked devices as well, so you will need to re-add them from the original files, then re-add them to your playlists appropriately.


Once you've re-added the song files back to iTunes, in File->Library->Update iCloud Music Library will re-add them to your iTunes Match, either by Matching or Uploading again.

Jun 13, 2012 9:01 PM in response to dannym52

I've had this problem on occasion - no pattern that I can see and repeated attempts immediately after the first failure usually don't help.


However, if I wait long enough (the longest being a few weeks, the shortest being a few hours) eventually it will start downloading. What I usually do now is put the problematic track(s) in a "todo" playlist so I don't forget about them and just re-try every few days until they finally download. So far this procedure hasn't failed me (yet).

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Error in iTunes Match - "This item cannot be downloaded"

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