Error in iTunes Match - "This item cannot be downloaded"

Has anyone else had this issue? I've searched on here but can't see any mention of it.


I have recently uploaded several albums from my pc into iTunes Match and some of the songs were 'matched' and some 'uploaded'. However, when I try to download these songs to my iPhone, only the matched ones download. The uploaded ones give the following error...


This item cannot be downloaded

The item you have requested is not available for download



The status for these songs in itunes on my pc says Uploaded (no errors) and they are all in Apple Lossless format. I am wondering if the Apple servers need to convert them to 256kps format before they are available for download? But these songs were uploaded a couple of days ago and still won't download. I uploaded some other Lossless songs last week and they were available for download on my iphone almost immediately.


Any help most appreciated!


Thanks.

iPhone 4S, iOS 5.0.1

Posted on Jan 24, 2012 5:58 AM

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Question marked as Top-ranking reply

Posted on Jun 8, 2012 7:32 AM

Well, it's time for an update, and a partial solution. I wish I could edit my previous post, but I don't seem to have that option. So here goes another long post…


Although I still feel that this problem is something that Apple needs to resolve without user intervention, there is a way the user can deal with it themselves. As stated in another thread on this topic, the problem can generally be fixed by performing the following steps:


1) Remove the song(s) or album(s) in question from iTunes and iTunes Match (When deleting from iTunes, check the box to "Also delete this song from iCloud" -- but keep your files)


2) Force Update iTunes Match (Store Menu > Update iTunes Match)


3) Add the song(s) or album(s) back to iTunes


4) Force Update iTunes Match again (Store Menu > Update iTunes Match)


5) Try again to download the song(s) or album(s) from your other computer or mobile device -- in most cases it will now work without the error (an example of an exception is described below).


You may notice that certain songs now have a different iCloud status then they previously did. They may have been Matched, but now have been Uploaded, or possibly visa versa. Although a proper explanation still eludes me, I believe that somewhere therein lies the heart of the problem -- that the iCloud status for certain songs is no longer accurate, and that the system fails to correct itself as needed without user intervention.


So, the problem is easily fixable by the user, right? Well, sort of. Even assuming that each 'broken' album can be 'fixed' by spending time in iTunes removing it from and then re-adding it to iCloud -- that isn't the service that was paid for. Worse still, the process above isn't perfect, and here is an example of it failing using some of the same tracks previously mentioned in this thread ('Prolonging the Magic' album by 'Cake'):


Before performing the steps to correct the problem, tracks 1, 4, 6, 8, 10, 12, & 13 were all flagged as 'Matched' while tracks 2, 3, 5, 7, 9, & 11 were flagged as 'Uploaded'. After purging this album from iTunes/iCloud and then re-adding it, every track except #10 was re-uploaded, and flagged as such. Track #10, for whatever reason, was once again flagged as 'Matched'. Guess which track was now the *only* one that gave me the error when trying to download it on the iPhone? Yup, track #10. However, I then went through the steps to correct track #10 (yes, again, having just done this minutes before with the whole album) and *this time* it uploaded instead being flagged as Matched -- surprise, it now works from the iPhone!


On the other hand, performing those same steps to correct the problem on the self-titled album by Blind Melon was 100% successful on the first try, with no lingering problem tracks as there were in the previous example with Cake. In this case, before attempting the 'fix' on the Blind Melon album, I had every track except #7 flagged as Matched, with track #7 flagged as Uploaded. I was unable to download tracks 2, 5, 6, 8, & 10 which were all subject to the error in question. After performing the 'fix', tracks 1, 3, 4, 9, 11, & 12 were now flagged as Matched, and tracks 2, 5, 6, 7, 8, 10, and 13 were now flagged as Uploaded. The entire album downloaded just fine from my iPhone.


So, there is inconsistency in the matching process, and there are inconsistent results from performing this 'fix', but the potential does exist for the user to manually work around this error. Why is this so rotten? Well, for example, and besides being a giant time sink, if someone is away from their computer -- say for days or weeks on a trip -- they won't know there is a problem with an album or song until they encounter it, and will have no recourse for resolution until they return to their computer with iTunes and the original files. Not cool Apple, not cool.


It does not appear to be a problem with local corruption of the files, because the same exact files can be used as the source when 'fixing' the problem. Also, I have a very hard time believing that the problem would be actual data corruption on Apple's end, what with all their investments in state-of-the-art data centers for this explicit purpose. I suppose it could be an issue of 'network corruption' during transmission, but again that seems a lousy excuse when prior to this error cropping up those 'broken' files were perfectly downloadable.


What is actually going on? I do not know, but it sure it frustrating.

96 replies

Jun 19, 2012 7:05 PM in response to dannym52

I know it's like a broken record, but I have the same issue. I have just over 25k songs, and the issue seems to be more and more rampant. I picked 4 albums at random today, and each one had at least one track that gave me the error.


Unfortunately, any album that owned the physical CD of is deleted from my hard drive with only the download button to have access to the song. I did this to clear up space on my HD because my music library is larger than my 250GB hard drive.


Now, any files that I have deleted and don't show up as able to be downloaded are sort-of lost at this point. I really hope this gets fixed. I really, REALLY don't want to have to re-rip 1k CD's...again. /rant

Jun 19, 2012 8:17 PM in response to dannym52

Same issue here. Error (11111) in iTunes and "This item cannot be downloaded" on iOS.


Notably, Radiohead's "High & Dry" and "No Surprises" failed. The rest of the albums they're on downloaded without issue


What also irks me, besides the fear that I'll lose music, is inconsistencies in matching. I have albums for which some tracks are tagged as "Matched," while other tracks from the same albums are listed as "Uploaded." Some tracks have artwork, while others don't.


Not acceptable for a paid service. I'm really glad that I've held off on deleting lower bitrate tracks from my main Library. Like another poster here, I REALLY don't want to re-rip CDs.


Rob

Jun 21, 2012 4:36 AM in response to vcharette

Yep, seems to be able to download my problem tracks. Finally. All songs downloaded. I'll have to dig into see what match/uploaded statuses changed.


Also, the problem of trying to download every purchased TV show and movie everytime I start itunes seems to be fixed. Every TV show, movie (from digital copy codes in bluray discs), and some iphone apps would always start downloading every time I started itunes. I'd have to manually delete from downloads each time. This seems to have been fixed also.

Jun 21, 2012 3:20 PM in response to l.bishop

That is very strange. Considering you never uploaded those tracks as mp3s, it almost seems as though Match is "crowd sourcing" its database for *any* copy of the song - perhaps even an mp3 that was uploaded by another user..


I haven't yet had time to check whether this is happening with my library, because I'm away from my computer and there's no way to know what format my iPhone or iPad is downloading, but the formerly "problem" files are indeed coming down the pipe again, as others have reported.


Meanwhile, I'm facing another issue.. Last week I wiped clean my iTunes Match database from my secondary computer, on which I don't keep local music files, and started the matching process from scratch on my main computer in the hope of fixing the problem. Not only did that not fix the "item cannot be downloaded" issue, but ALL my purchased tracks are now marked as matched, and presumably count against my limit when they shouldn't. Over the years, I've bought nearly 3,000 tracks from iTunes! They are still showing in my "purchased" playlist and show as purchased files when I right-click and "get info", but according to the status field, not a single one is showing as purchased in Match Status in my music list in iTunes.


They *really* need to build in a proper reset mechanism.

Jun 21, 2012 3:35 PM in response to nealflan

i did consider the possibility of it using any copy it can find but this bothers me greatly as i don't want someone else's bad rip taking its place in the middle of my 256 AAC files. i would prefer it to upload my entire album of mp3's rather than match it to someone else's mp3. at least i can vouch for the quality and consistency of my rips. the fact that deleting the track and attempting another match results in an upload instead makes me think this isn't the case.


also from Apple's point of view surely they would find themselves on some shaky ground in terms of the agreements signed with the labels to roll this service out??


with regards to your second problem, can you not delete all the tracks from the match cloud and then go in through the itunes store 'purchased' tab and download them all from there? that will stop them matching won't it??

Jun 21, 2012 3:57 PM in response to l.bishop

Yeah, I guess you're right about the mp3 issue. For one thing, you'd likely notice varying bitrates in the downloaded versions if the server was simply throwing any old copy of the file to you. It's just very odd indeed that files you never uploaded as mp3s are coming down to you that way. I can't think of a reasonable explanation for that.


Thanks very much for your suggestion re the purchased music. I was considering doing what you suggest but deleting the files would also remove them from my carefully curated playlists, and I can't be bothered with the hassle of recreating them. I'm only about halfway to the 25,000 limit anyway so I'm just hoping for a "reset iTunes Match" option in the next version of iTunes, which I think (hope!) would solve quite a few issues.

Sep 19, 2012 2:08 AM in response to dannym52

I'm here because I'm having issues with some tracks showing as "matched" in iTunes whereas others are "uploaded".

Not unusual in itself except that many of these songs are from the same album! Surely if the album is in iTunes match then all tracks should show as "matched".

I'm still looking for a solution to this conundrum but, in the meantime I have come across another anomoly.

I have just had iTunes inform me that my computer is not authorised to play a particular track which, again, is not unusual except that the track was from imported form a CD I own!!!

After deleting the track and re-importing it, it now plays fine (I just wonder how many other tracks in my 19K song library will behave the same way).

Bottom line is Apple still have a bit of work to do on iTunes Match... I'm just wondering whether to renew my subscription when the time comes around (still a while off yet so hopefully they will have fixed many of the issues).

Nov 8, 2013 8:54 PM in response to dannym52

Despite most of these posts being at least one or more months old, I've only just gotten the "iTunes store cannot download this application at this time" error.




I have tried multiple suggested solutions including:


- Restarting iDevice
- Restoring factory settings

- Changing the date and time to a year ahead

- ensuring internet connection is stable


And many more solutions provided by others on threads such as this one and similar threads.

None of those solutions have managed to solve the issue, however there is one solution I am able to offer




You will need to connect your iDevice to a computer that had iTunes installed.
Once the device is connected, you may wish to back up your device (just in case), and check the applications tab. I found that the applications i was having issues with had the option to install. Click "Install" next to the application, and it should say "Will Install". On the bottom left hand corner, where is says "Apply", click it.
Wait patiently for your device to sync with iTunes and the applications will re-install without further dram



I hope this has helped anyone who is still in need of assistance regarding this matter.

Dec 16, 2013 1:21 PM in response to Bluxxie

ME TOO.


Just encountered this for the first time ever. A song I own on CD, which I ripped years ago and which was uploaded to the cloud when I subscribed to iTunes Match, is now unavailable.


Very unhappy indeed. One of the problems iTunes Match is meant to solve is having CDs all over the place, which is why mine are all now packed away in my cellar. Having to go and unpack them to find that one CD is really not what I call convenient or fun.

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Error in iTunes Match - "This item cannot be downloaded"

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