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Level 1

6 points

Error in iTunes Match - "This item cannot be downloaded"

Has anyone else had this issue? I've searched on here but can't see any mention of it.

I have recently uploaded several albums from my pc into iTunes Match and some of the songs were 'matched' and some 'uploaded'. However, when I try to download these songs to my iPhone, only the matched ones download. The uploaded ones give the following error...

This item cannot be downloaded

The item you have requested is not available for download

The status for these songs in itunes on my pc says Uploaded (no errors) and they are all in Apple Lossless format. I am wondering if the Apple servers need to convert them to 256kps format before they are available for download? But these songs were uploaded a couple of days ago and still won't download. I uploaded some other Lossless songs last week and they were available for download on my iphone almost immediately.

Any help most appreciated!

Thanks.

iPhone 4S, iOS 5.0.1

Posted on Jan 24, 2012 5:58 AM

Best reply

Psi-Jack

Level 1

4 points

Posted on Jan 4, 2017 6:51 PM

I have found the solution to most of these problems it seems.

I was having this very same issue with a growing number of songs in my iTunes Match, all of which, for me, were actually uploaded to the iTunes Match Cloud, not Matched with their database. After speaking with a Senior Advisor at Apple about this issue we broke down and figured out it was likely data corruption on the match storage servers.

FAIR WARNING before I explain the solution: You will need the original song files or CD to re-add and match to correct this issue.

The solution was to, in iTunes, select the song(s) in question, Song->Delete from Library. (You may need to do this twice). It will ask if you want to delete it from iCloud, you will need to say yes. This will delete it from all linked devices as well, so you will need to re-add them from the original files, then re-add them to your playlists appropriately.

Once you've re-added the song files back to iTunes, in File->Library->Update iCloud Music Library will re-add them to your iTunes Match, either by Matching or Uploading again.

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96 replies

amityuk

Level 1

17 points

Jun 18, 2012 2:22 PM in response to watermargin

Happening to me too. If it continues it means we have to pay Apple every year to listen to our own music... we can never leave apple.

Jun 19, 2012 9:50 AM in response to daboneyard

SAME ISSUE

BUG! I have iTunes match. Some files are local and claim to be matched. When I delete the file, it remains downloadable. At least that is theory and icon. The moment I click the icon; the files appears missing and NOT downloadable. I lost 10% of my 20.000 songs in this way. Thank you Apple!

Jun 19, 2012 11:08 AM in response to dannym52

Hi. I have the same problem. This is ....... I can not get my songs to my phone now.

And the only thing on the phone hotline is: please use the online form. But I can not find one.

That is not the way I know apple support.

That's annoying.

dino_b

Level 1

0 points

Jun 19, 2012 5:23 PM in response to dannym52

having exactly the same problem here, extremely annoying!

Jun 19, 2012 7:05 PM in response to dannym52

I know it's like a broken record, but I have the same issue. I have just over 25k songs, and the issue seems to be more and more rampant. I picked 4 albums at random today, and each one had at least one track that gave me the error.

Unfortunately, any album that owned the physical CD of is deleted from my hard drive with only the download button to have access to the song. I did this to clear up space on my HD because my music library is larger than my 250GB hard drive.

Now, any files that I have deleted and don't show up as able to be downloaded are sort-of lost at this point. I really hope this gets fixed. I really, REALLY don't want to have to re-rip 1k CD's...again. /rant

Jun 19, 2012 8:07 PM in response to dannym52

It is very poor from apple that nobody gets an real answer or support for that

Problem. At least they have our money. So why should they.

rcostain

Level 1

20 points

Jun 19, 2012 8:17 PM in response to dannym52

Same issue here. Error (11111) in iTunes and "This item cannot be downloaded" on iOS.

Notably, Radiohead's "High & Dry" and "No Surprises" failed. The rest of the albums they're on downloaded without issue

What also irks me, besides the fear that I'll lose music, is inconsistencies in matching. I have albums for which some tracks are tagged as "Matched," while other tracks from the same albums are listed as "Uploaded." Some tracks have artwork, while others don't.

Not acceptable for a paid service. I'm really glad that I've held off on deleting lower bitrate tracks from my main Library. Like another poster here, I REALLY don't want to re-rip CDs.

Rob

Jun 20, 2012 5:30 AM in response to lithograph

The issue for me also seems to run the gambit as far as what type of file it is. It does it on native iTunes files, mp3's, matched, uploaded, whatever.

I'm going to hit Apple Support up again and hope for the best.

Jun 20, 2012 4:28 PM in response to dannym52

Well I am very happy to say that it appears to be FIXED ! I'm currently downloading all 180 songs that weren't working yesterday in my 14,000 songs library.

HURRAY!

Jun 20, 2012 4:30 PM in response to vcharette

Yup. Mine is working now also. I chose a few songs that were not working previously, and they all downloaded no problem!

Jun 20, 2012 5:12 PM in response to lithograph

In my case I had the problem with the Album "Siames Dream" from Smashing Pumpkins.

I deleted all songs from my Mac and iCloud and tried re-importing.

When I saw that the Cover Artwork changed, I checked on the iTunes Store and funny thing: The original Album doesn't exist anymore, only a Remastered and a Deluxe Edition.

Now I am stuck as the tracks from my original CD of the original release from 1993 can't match with iTunes.

Anybody else noticed this?

Not sure what to think, but if this happens in the future it would be great if Apple could keep also the original Album on their servers so at least you can match your CD Rips...

Jun 21, 2012 4:36 AM in response to vcharette

Yep, seems to be able to download my problem tracks. Finally. All songs downloaded. I'll have to dig into see what match/uploaded statuses changed.

Also, the problem of trying to download every purchased TV show and movie everytime I start itunes seems to be fixed. Every TV show, movie (from digital copy codes in bluray discs), and some iphone apps would always start downloading every time I started itunes. I'd have to manually delete from downloads each time. This seems to have been fixed also.

amityuk

Level 1

17 points

Jun 21, 2012 6:48 AM in response to daboneyard

Its working for me now. It showed the message amy times, and I just kept retrying until it eventually did it. but its a ral pain to get my music, I should only have to click download once. If there is an error then it should not tell me and try next time, so over time I can get my music with no hassle.

rcostain

Level 1

20 points

Jun 21, 2012 6:53 AM in response to dannym52

Like others in this thread, the problem seems to have been resolved for now. I've been able to download the tracks that were giving me trouble before.

dino_b

Level 1

0 points

Jun 21, 2012 7:01 AM in response to rcostain

Same here, it seems to work just fine now. :-)

Error in iTunes Match - "This item cannot be downloaded"