Previous 1 2 3 Next 36 Replies Latest reply: Dec 11, 2015 7:01 PM by AJ397
Mac OS XP Level 1 Level 1

My iPhone is giving this popup that says: "Unable to Purchase: 'The Simpsons Arcade FREE' and 1 other item could not be purchased at this time. Please try again later." frequently when I try to update or install any app. (The app installs fine though.) Apple Care suggested I choose Reset All Settings to get rid of the problem. My question is, what exactly happens? Do settings and preferences in the apps get deleted too, or just system settings?

Solved by ckuan on Jan 27, 2012 5:36 PM Solved

Reset All Settings will reset the iPhone like new. Apps will still be there but the settings will be gone.

Reply by ryanpetris on Feb 2, 2012 9:13 AM Helpful

I has this happen to me last night to. Ultimately, this worked:


1. Open the App Store

2. Goto the Features page.

3. Scroll all the way down to the bottom and press on the button with your Apple ID.

4. Press logout.

5. Reboot yor device (!! VERY IMPORTANT. This didn't work until I did this part).

6. Once rebooted, sign back in to your account.

Reply by ckuan on Jan 28, 2012 8:45 PM Helpful

There are many functions (the latest IOS added 200 new features) in the iPhone so it will take very long to troubleshoot one at a time. You can try reset which does not delete any settings:

Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)

and see if that helps.

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