Unable to uninstall Apple mobile device support

The use of the Repair button may be very useful! I hadn't seen the suggestion, had some difficulties, and managed as described below.

I tried to follow the instructions to remove all the associated specified Apple components (In order, iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support (iTunes 9 or later)), but I could not complete removal of Apple Mobile Device Support (AMDS): it would still show in Windows Programs window Uninstall or Change. An Apple forum thread mentioned Revo Uninstaller, but it did not even show the AMDS. Finally, in Windows Task Manager, Service Tab, I selected/highlit the service AMD, but could not Stop the Service in TaskMgr, so I clicked Services button at bottom. In the new Services window, selected Apple Mobile Device, clicked Stop the Service at left. Then close Services window, return to Ctrl Panel’s Remove Programs window, select AMDS, try Uninstall. Worked for me. Resuming at Bonjour, complete the removals.

Then, following step 2 to “Verify iTunes and related components are completely uninstalled,” I was unable to remove “C:\Program Files\Common Files\Apple\”, when OS claimed some components were in use. In neither Task Manager nor Revo Uninstaller was I able to find any relevant services (Apple, Apple network, ipod, etc.) to stop. I restarted Windows in Safe Mode, tried to remove the folder, but still got an error message referring to components in use. So I moved to CMD mode, as Start .. Run .. CMD, Enter, “cd \”, “cd progra~1” , “cd common~1”, “rd /s apple”, “exit”. This attack seemed to bring success, and I confirmed same in Windows Exploder, then resumed verifying removal of other folders as directed. iTunes reinstall then worked fine.

This worked for me too. I think the key is to click "ignore" under the repair option until it removes the apple mobile device.

As a tech geek it took me a while to get it corrected but Han with it it will eventually work.

There is a god and it is pabramley. Only after bullying the AMDS repeatedly to repair then uninstall (Windows 7, 64-bit) and to follow another singularly helpful suggestion from soypisto75 in an earlier post to plug

in one's mobile device (iPhone) prior to finishing iTunes installation to allow the device drivers to reinstall was order restored (for now!) in my dysfunctional cyberfamily.

Thanks a lot.

I have an extra tip.

If you right-click and use the "repair"-option in teh bottom of the menu-list and it don't work anyway, try this:

1. Right-click on AMDS in the uninstall list and choose "change"* instead of "repair" (should be second from above instead of third /last in the menu-list).

* (hope this is the right word in the english version since i run swedish, W7-64-bit)

2. After a while a pop-up window will appear. Then choose "repair" (=top option). This will reinstall the AMDS.

3. Uninstall AMDS like you tried before. Hopefully it will disappear from the program list.

This worked for me.

This worked for me, turingtest2! I had received the error with respect to the "Apple Mobile Device Support" but did as you suggested, moving on to the next step, rebooting and trying a reinstall. It worked just fine. Thanks for the advice 🙂

Just done the above and it worked! Also note that some people may have other apple items on their PC such as iCloud, Safari and QuickTime. You will need to uninstall these before you can delete the C:\Program Files\Common Files\Apple folder. Have managed to do this so am now ready to reinstall! Thanks for the suggestions mentioned above.

I was having the same trouble. I uninstalled everything apple from my computer. Mobile Device Support would not uninstall. Finally, I clicked on the button 'change' instead of uninstall. This allowed the opition of repairing it or uninstalling it. I uninstalled it and it was deleted from my program files. Maybe this will help someone else. Good luck!

Thanks pabramley -- best advice! Finally able to clean my computer. But not keen to re-install iTune... will sleep on it for a few weeks!!! .. and if I do eventually re-install, I won't be keen to update. I believe a file called 'QTMovieWin.dll' caused all the upset -- but of course didn't find that out until most iTune related files removed... believing that an update installation was interrupted... so 4 hours later and after purchasing a cleaning prog. which wasn't too good in the end (RegCure)...your solution finally fixed the problem.

Pabramley a big THANK YOU to you! You saved a lot of nerves and computers.. not to mention a portion of respect for Apple!!!

Pabramley's solution is highly recommended to all!! ... Cheers

pabramley THANK YOU! I had to perform "repair" twice but it finally came up with the option for "ignore" and I did have to do that twice. Then I tried to uninstall and it WORKED! Thank you for sharing your experience and fix!!

Finally something that worked!!!!!!! I am completely fed up with apple for the stress and complications there itunes have caused me!!!!

Now i can finally backup and retrieve all my info from my Iphone and send it over to my NEW SAMSUNG ANDRIOD NOTE 4 EDGE!!!

Goodbye Apple!

It's very helpful. I've had this problem for awhile on my PC and like every other incompatibility issue between Apple and PC I wrote it off as just that. Finding your posted solution to this problem has provided me with a resource to solve future problems. Thanks so much. Reinstalling Itunes as I type.

This worked for me. thanks

the revo and also in combination with this http://support.apple.com/kb/HT1925 helped me to fix this entire issue. just took a while to figure that out 😝

You're welcome. 🙂

Those still having trouble should now see

Troubleshooting issues with iTunes for Windows updates

which includes similar advice, and more!

tt2

I can't uninstall apple mobile device support. It won't disappear from the "programmes and applications".

What error message were you getting when you were trying to uninstall AMDS?