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Level 1

4 points

Unable to uninstall Apple mobile device support

Hello,

I'm having big troubles with my Itunes, and more exactly with apple mobile device support.

I tried to uninstall every programmes of itunes (itunes, quick-time, apple mobile, bonjour...) to reinstall it.

I can't uninstall apple mobile device support. It won't disappear from the "programmes and applications". And the option "repair" doesn't work also. And every time i try to reinstall itunes it failed because of apple mobile device installation.

When i'm on my desk, the service apple mobile device is stopped, and when i try to start it, the computer can't reach access, and said something like "error 1053" or "can't access to sthe service". So i think that Apple mobile device support is the key of the problem, but i don't know how to fix it.

I'm a bit desperate because i didn't found anywhere some solutions, so if someone has, i will be very very grateful.

Thanks You

Windows 7

Posted on Feb 1, 2012 5:03 AM

69 replies

turingtest2

Level 10

272,831 points

Feb 2, 2014 10:56 AM in response to kettleburn

You're welcome. 🙂

tt2

gemz7

Level 1

0 points

Feb 3, 2014 8:33 AM in response to turingtest2

Just to say I had the same problem pop up today when I tried updating to the newest iTunes, following turingtest2's advice here worked perfectly for me. So thank you to turingtest2!

Also saw this advice which just added a step to turingtest2's advice for if using Programs & Files through the Control Panel isn't uninstalling any of the Apple items.

A proper iTunes uninstall, which you did in the first bullet point above, should have removed all Apple related software (not music, etc.) from your PC. However, if you suspect it didn't for some reason, like if you got some sort of error, you can finish the job yourself.

To do so, manually delete the following four folders if they exist after Windows starts back up. Skip this if things seem to be going fine so far:

C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple (just the Apple folder)
C:\Program Files\iPod
C:\Program Files\iTunes

Note: In 64-bit versions of Windows, all of these folders will be inside a Program Files (x86) folder instead.

I had trouble getting rid of Apple Mobile Device through the Control Panel so manually deleted it from C:\Program Files (x86)\Common Files\Apple. Then continued on with the reboot & reinstall itunes using Run As Administrator & it finally all worked & itunes was back running properly & updated.

turingtest2

Level 10

272,831 points

Feb 3, 2014 9:25 AM in response to gemz7

You're welcome. 🙂

Those still having trouble should now see

Troubleshooting issues with iTunes for Windows updates

which includes similar advice, and more!

tt2

Blendy

Level 1

0 points

Feb 3, 2014 10:32 AM in response to pabramley

Thank you for sharing this! It worked...

Feb 3, 2014 1:57 PM in response to El-Bob

Just done the above and it worked! Also note that some people may have other apple items on their PC such as iCloud, Safari and QuickTime. You will need to uninstall these before you can delete the C:\Program Files\Common Files\Apple folder. Have managed to do this so am now ready to reinstall! Thanks for the suggestions mentioned above.

Feb 3, 2014 2:07 PM in response to gemz7

This worked for me 🙂 Thank you

Feb 4, 2014 9:52 PM in response to pabramley

@pabramley Your fix worked for me.

Thanks for the info!

Bobclick

Level 1

0 points

Feb 6, 2014 2:51 AM in response to pabramley

brilliant, it worked.

Feb 6, 2014 12:52 PM in response to pabramley

Thanks. This worked for me as well. What a pain!

stoon1

Level 1

0 points

Feb 6, 2014 1:35 PM in response to pabramley

Golden delicious sweet solution pabramley

ahab1964

Level 1

0 points

Feb 7, 2014 6:30 AM in response to jts2013

I couldn't do the above list in order because the Apple Mobile Device Support would not uninstall until I had unistalled every other Apple related program. After 2 hours of figuring out what to do (Quicktime was the last one - I had forgotton about it), THEN I was able to do an unistall of AMDS.

If you are having trouble getting rid of AMDS, unistall all Apple related software first, including:

iTunes
Apple Software Update
Bonjour
Apple Application Support
Safari
Quicktime
then, Apple Mobile Device Support

I can garantee, this will solve your issue.

Feb 8, 2014 8:47 AM in response to pabramley

Thanks. This worked for me too.

Feb 14, 2014 8:34 AM in response to El-Bob

I was having the same trouble. I uninstalled everything apple from my computer. Mobile Device Support would not uninstall. Finally, I clicked on the button 'change' instead of uninstall. This allowed the opition of repairing it or uninstalling it. I uninstalled it and it was deleted from my program files. Maybe this will help someone else. Good luck!