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10.7.3 update appears stuck

I am installing the 10.7.3 update via Software Update. The update appears stuck while "moving items into place." The progress indicator has not moved beyond roughly the 95% point in an hour. The progress indicator is simulating movement but no progress appears to be made. The screen is dimmed on the gray linen background. Has anyone else seen this? Any idea what to do?


(I am, of course, posting this on a different Mac, on which I have not yet tried to install the update.)

Mac OS X (10.7), iMacs, MacBook, and iPhone 4

Posted on Feb 1, 2012 5:52 PM

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48 replies

Feb 6, 2012 10:10 AM in response to louiexiv

Same problem on Macbook Pro (early 2011). Going through various start-up procedures with an Apple adviser - resetting parameter ram etc -- none of which remedies were successful -- we started up in Safe Mode (press Shift after the start-up tone but while the screen is still black and hold until the Apple symbol and spinning gear appear). You will have to sign in using your password after this. After start up is complete, select restart from the pull-down menu and you may find the problem is cleared, it was on mine.


After this procedure, i find that a file named 'mach_kernel' -- which is usually invisible -- has appeared at the top level of the hard drive. This is apparently an important file and should not be moved or deleted. Quite how you restore it to its rightful--unseen--place I've yet to discover. I found one reference to it on another thread which gave a command-line instruction to use via Terminal. Didn't work though -- "command not recognised". Anyone gets to the bottom of that one I'd be pleased to hear...


Incidentally I've discoved via a highly learned thread that no authentic Mac geek uses Software Update (the very idea!) but those in the know download the combo update and install direct thereby -- apparently -- avoiding all these horrors. Who knew?

Feb 7, 2012 1:15 AM in response to louiexiv

I have no idea if this will help any of you but mine hung for about half an hour, but as soon as I disconnected my iPhone and my external mouse, within like 10 more minutes it changed the text to "Registering Components". I only thought to unplug my peripherals because on previous updates in Windows as well as on Macs I've had updates go fubar purely because of a peripheral. It's odd, but it's happened, and I don't really know why, but it might help some of you get through a hanging update. Just a thought!

10.7.3 update appears stuck

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