Slow download on apple tv

Welcome to the Apple Community.

The first thing to check would be your internet download speed, you can do this at www.speedtest.net.

HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

I'm sorry but I dont think it has anything to do with the download speed, I have tested mine and on speedtest.net and im at 30mbps and I noticed for the past 3 days a huge change in itunes and downloading a show or movie and watching from my apple tv under the purchased section. I just got a movie that normally would take less than a half hour to download and maybe I will go high let say 45min and its not HD its standard because to me the movie I purchased is worth the standard price not the HD 8 dollar more price and itunes is saying it will take 7 hours to download????? that is crazy, I have almost a 2TB external HD for my itunes library and been buying on here for over 6 years and I never had downloads that took this long. I also refreshed my modem and samething itunes slow. But all other things like streaming from my library or using Youtube or Netflix are fine.

Also no issues watching anything on my xbox also

What exactly is your ATV set to in the settings? If it's set to HD then all movie rentals will be in HD, you have to change this setting to enable SD.

If you are on wifi then I would check www.istumbler.net and ethernet to rule out interference. I would also make sure you are using your ISP's DNS

This is not normal behaviour, but issues like this do to come down to your network.

I understand that if my apple tv is set to HD then I get HD shows and rentals

im downloading a movie to my PC that is taking forever, its still downloading after 4 hours and saying it has 6 more to go.

Now when I was talking about my Apple tv I was saying that watching tv under the purchased section will not play

and this is mostly during the day but late at night they play fine, I dont know if apple is doing some work but the last 3 days I noticed my apple tv will not stream tv shows from the itune store till late at night like after 9 or 10 pm

and today I noticed downloading a movies in SD not HD is taking serveral hours and this is not normal

I would look into ISP throttling

I test my speeds and I even have a box in my family room to boost the signal from my isp provider

I get 19-20mbs download on my wireless laptops and my desktop which is connected gets 28-30mbps

download, and I even tested it durring the high times of use and remain close to those numbers.

I use my apple tv a lot this past year and all different times of the day and never experienced slow loading

but last night after 11:30pm all was back to normal, what I did notice is that earlier in the day when it was not working it would not authorize b4 playing and that is what I been seeing the past 3 days

I am also having this problem. My ATV2 is connected via Ethernet. I tested said connection on my laptop and I'm getting 25mbps down and 6mbps up no problem. I connect it back to ATV2, try to stream one of my purchased shows and I get PAINFULLY slow performance. 55 minute wait for a 22 minute show? HD or Standard shouldn't even MATTER at 25mbps per second (that's over 3MB per second download... =P).

I noticed that iTunes on ATV2 is generally slow to begin with (since I switched from unstable-Wireless to hard-wired Ethernet). When I freshly purchase a show, it'll load for a bit, then start playing before any decent amount is buffered, so I just get constant freeze-playing going on. If I stop the show and try to Resume from where it left off, that's when I'll get up to 3 hours load time estimate on my 22 or 45 minute shows.

Last night, it was behaving this way, but at random moments when stopping the premature stream and trying to start it again, it would play through at proper speed (where buffering was ahead of the timestamp) and would actually flawlessly download/stream the whole show no problem.

It sounds like Alia's problem where after 11:30pm it all worked normally again. But it was eratic. Streaming didn't improve based on what time it was for me... I always had to start a stream, cut it, try it again... and if it didn't work or gave me psychotic load times, I'd cut it and try streaming again. It was hit or miss, but it seems like it's a problem with the iTunes server rather than anything else. YouTube and Netflix run flawlessly. Even airplay worked fine. It's JUST iTunes that was unreasonably slow... it even took longer than it should to load thumbnail images or just to connect so that I could even VIEW my Favorites.

Is there something wrong with my Unit itself? Should I take it to the Genius Bar? Or is this a server-end problem for Apple that we just have to wait for a fix?

As for throttling... I'm on Comcast and there's no throttling going on.

YouTube content is highly compressed and Netflix uses a veritable bit-rate method vs iTunes fixed-rate.

It wouldn't hurt to take it in, don't think it's a server problem.

for me I believe it is a server issue because why at 11:30 pm to 10am is it woring normal flawlessly and not oustside that time line, also youtube and Netflix and streaming from my library there is not a problem at all

I will keep checking to see if it fixes but if not my last straw is taking it to the genius bar

Like I said YouTube content is very compressed, Netflix uses a variable bit-rate system, your library is streaming off the local network..not a fair comparison.

Not sure how it would only be a server issue for certain people, works in this area flawlessly no matter what time, and for the majority.

how did you confirm that there is no throttling going on?

Confirmed by...

1. Calling Comcast and they claim no throttling

2. The Ethernet gets full speeds

3. I've had downloads go for consistent blocks of time at full speed, regardless of time of day.

And apple tv 2 used to work flawlessly with my wireless... I switched to Ethernet because wireless was unreliable... 2.4ghz band gets a lot of interference in my neighborhood.

I brought up my library to show that the Apple tv is working fine through my library and also that streaming from Netflix or youtube is also fine anytime of day, I was just trying to show that only problem im seeing is streaming from itunes.

Well im not sure if my ISP is throttling but I do check my speeds on my wireless laptop and im getting 19-20 mbps while this is going on with my Apple tv, also Apple care who has been helping me each day have also concluded that its may very well be a itune store issue because we could not even watch a 1 min and 19 sec trailer for a movie.

but at the same time if I turn on my xbox and watch from zune and stream a show there is no problems

Best to take it in then

I was saying that these are higher quality so it wasn't a fair comparison is all

Have you manually entered a DNS or using your ISPs?

Not having problems here, so just trying to narrow down the issue

I just checked and it still telling me that a Purchased tv show that I want to stream is going to be ready in 19 min

and I been trying on my PC to download a tv series that would normally be done by now but its only done half the season in 9 hours and a movies yesterday took 8 hours, I also turned on my xbox while my appletv and computer was on and tried to watch a show streamed from Zune and it was steaming flawlessly

I have not manully entered a DNS so im using my ISPs

im sorry I hope im not sounding rude its just we had an issue last week with itunes store cutting out after 8 min and 59 sec and you could resume it but it would cut out 8 min and 59 sec later and same response on the boards here where I should return it and Apple tv and itunes store saying there is no problems and all of the sudden a 2 days later a ton of people were having the same problem and 3 days after that all was good now less then a week later im seeing this, so im just hoping its them but im going to try a watch a free show now and see how that works rather that going to the purchased shows section