Slow download on apple tv

I have just got apple tv but it's being really slow to download anything. I'm trying to download a film and it's saying it's going to take 2 and a half hours to download it. Similarly even downloading clips are really slow. Is there any reason for this? Is this to be expected?

Apple TV

Posted on Feb 2, 2012 12:26 PM

Reply
64 replies

Feb 6, 2012 1:49 PM in response to pauljima

Ok I think its fixed, I knew it had nothing to do with my speeds but i tried something,t I would not have tried this but it was the last thing I could think of, I did not make any changes to my firewall at all but it updates automatically so it could have been changed during an update.


I went to my firewall and added itunes.exe in the exceptions and "allow" to all settings

It was already there but it had prompt on some of the settings and in like 5 min my downloads started going from 2 hrs to 20 min and then I went to my apple tv and tried 3 tv shows from the "Purchased" section and all 3 started in like 5 to 10 SECONDS!


I hope that was the problem, I knew my speeds were fine but something was causing delay in streaming, it could also be that when I upgraded to itunes 10.5.3 or whatever latest version is, may have an issue with Vipre so I had to make sure all were "allow" and I saw everything working.


I will update today if it goes back to the way it was, if it stays normal then I will update tomorrow after 24 hrs to make sure all is ok

Feb 6, 2012 2:37 PM in response to Alia2624

I got rid of my virus protection software. Huge resource vampire for mediocre protection. =P I mean I do have a firewall, I just don't use it. In my D-Link router, I'm gonna try directing iTunes port traffic to my ATV2 and see if that helps. I know that helped a lot with torrents and some games I've got... I won't know until I can test it tonight though. =(

Feb 7, 2012 8:49 PM in response to pauljima

My issues seems cured, today it worked fine, I did have my movie rental stop in the middle because of buffering but at least the wait time to watch anything streamed from itunes is back to normal.


I still want to know why i had to make the changes on my firewall when for years I never had to?

I hope you figure your issue out and I will keep looking on the boards to see if anyone else has the same problem

Feb 8, 2012 1:35 PM in response to pauljima

Spoke with AppleCare... they're stumped. =P


I have full bandwidth (25mbps downstream) Ethernet hooked right up to Apple TV 2. I have no firewall configured. All other content works flawlessly: YouTube, AirPlay, Netflix, Home Sharing, etc. iTunes Store seems affected by peak hours (which doesn't make sense). I've hit the Genius Bar and replaced ATV2, no difference. I've called AppleCare, they're stumped. I've contacted iTunes Store support (at the suggestion of AppleCare), so far they've only thrown links at me as suggestions, all of which I've already tried.


I just tested and downloaded a TV show straight to my iTunes library on my desktop... at 1MB/sec. That's less than a THIRD of what my connection is capable... and that was directly to my PC.


I'm more and more beginning to think that this whole problem is on iTunes Store server side. Perhaps just in my local area? I don't see how, though, when most everyone else seems to be getting acceptable performance. I don't need FULL SPEED, I just need ACCEPTABLE speed. I'm sorry, but waiting 2 hours for a 45 minute show is UNACCEPTABLE.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Slow download on apple tv

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.