Is anyone having trouble streaming music videos from iCloud?

Not a technical nor a professional response from a Company worth several billions Dollars. We apologize ? Most of the videos I have are still sold on iTunes....I refuse to believe this was a response from Apple.

I can assure you this reply was cut and pasted directly from the email I received from their Express Lane service. I've been an Apple fan and advocate for nearly 15 years and this is the first time i have been affected by a product or service. But thus far the customer service to recognise the problem or rectify it has been disappointing. But believe me, that was the message i received and i will continue to paste other replies i receive.

I didn't mean to doubt you...I was just trying to relay my frustration !! It's hard to believe that only a few months after Steve's passing, this company is already starting to crumble. They can't just say.."It's not available on iTunes anymore"...we have the rights on all the videos we've bought...they have to reimburse everything or work a way out !! Keep up the fight !! Cheers...

Sorry to jump the gun - my apologies! But your right, iCloud and in particular itunes Match has many problems not least highlighted by this music video problem.

Would it be worth us all listing our case numbers on here or email each other to quote to Apple via Express Lane replies so they can begin to tie the queries together and begin to realise the problem is more widespread than they think?

Not a defence, or a condemnation of iCloud, just sharing some insights on this confusing issue. It doesn't solve any problems, but hopefully illuminates them somwhat...

I wonder how long before they do this with music that may no longer be in the iTunes store?

That is already how it works with music. Only tracks currently available for sale are matched. All other tracks are uploaded.

Music videos, never had the upload option, just the match option, so they have to be currently available for sale to be matched. There are many problems with correctly matching music files. Are the music video file matching issues different from those? Don't know, but it seems to be a very similiar technical issue.

iCloud, iTunes Match and iTunes in the Cloud are separate and very different services. Apple is doing a dismal job making those differences clear. Even their own employees and literature often use these terms interchangably, making it even more confusing.

Music videos were never part of iTunes Match (i.e., the syncing-on-the-go and semi-streaming service). Music videos are part of the iTunes in the Cloud service, which is designed to allow downloading of previously-purchased content to all devices. (If AppleTV, based on the reports here, works differently, that just adds to the confusion.) In any case, there's no excuse for Apple to have a system which does not provide for storing music videos in iTunes Match AND at the same time does not allow simply syncing that content via desktop iTunes without having to turn iTunes Match off first. Even for a version 1.0 product, that's a pretty basic omission.

Despite the cinicism pervading this discussion (not entirely suprising), Apple staked its future on iCloud. Personally, I have no doubt that they are working feverishly to iron out the kinks, improve functionality and add features. They have too much at stake here, not to.

Rysz

From http://www.macworld.com/article/163658/2011/11/itunes_match_what_you_need_to_kno w.html

"What kinds of content can iTunes Match upload or match?

You can match or upload any music format that’s compatible with iTunes. That includes AAC, Protected (DRM) AAC (.m4p), MP3, WAV, AIFF, Apple Lossless, and more. You can also re-download music videos from the iTunes Store that you originally purchased, but the service will not match video content, nor any other iTunes file types (PDF booklets, Voice Memos)."

Hi Rysz,

Thanks for your interest in this thread. Just need

to point out, however, Music Match isn't our issue here.

Apple acknowledges and we understand that

Music Match only covers music file formats.

We're only concerned that we're no longer able

to access for playback our iTunes purchased music videos.

If using Music Match for our music files has disabled

our music videos from playback from iCloud via AppleTv or

iPad...its news to us. However, Apple has already advised that

MusicMatch for Music Video should not be an issue, but they

have not provided a resolution. I had already run MusicMatch for

my 4000 songs and had no problem accessing

my 200 plus music videos from iCloud.

This ppints to Apple dis-abling a feature

that will require a server side fix .. or refunds

for Apple TV's and extra iCloud storage purchases.

Iconoclast6 is right, as is alot of others on here. iTunes Match is not the issue as the issue is not having access to purchased Music Videos (from iTunes) on mobile devices or an Apple TV.

As someone mentioned on this thread already even Apple Employees are getting confused with itunes, itunes match, iCloud and Itunes in the Cloud so what hope do we have.

I'm expecting an answer to my reply over night tonight. If the answer is not satisfactory, I'm quite happy to email them everyone's case ID numbers if you would like me to?

Thanks to ozymick for their case number.

Let me know what you think guys and keep us updated.

Regards

Haven't had time to call support since last week, and probably won't get back to calling until the end of this week.

Just in case nothing is resolved, and I'd be surprised if it is...my most recent case number is 287-793-091(iCloud),

my previous case # is 288-142-097(iPad), and my first case # is 288-202-816 (AppleTv).

At various times none of the support people knew or were familar with my issue, despite my having a case number. On each occasion, I was told someone would contact me after the case was referred up to higher levels.

From now on, I'll be calling only to inquire about 1) the status of Apple's resolution of the server side problem for iTunes music video purchases, stored in the iCloud and intended fpr playback via iPad and iTunes and 2) the procedure for a refund of my Apple TV's and the extra storage I purchased for iCloud.

Before I begin to effect my refunds, I'll be looking to fnd out how to get my entire iTunes library out of iCloud.

Good luck folks,

Chuck

Yes it is working again for me as well.

It even set the music video that was unlinked by support from ineligible back to purchased and allowed me to download it to my phone using iTunes Match again.

I was starting to think that the people who kept saying that purchased music videos aren't supported by iTunes Match were right and it was only my imagination that they were working fine for the last few months.

Hi Folks,

Glad some have their iTunes Music Video working again. I am able to play mine via my iPad2 but still get the perpetual spinning circle that says "Loading iCloud" from my AppleTV.

Any thoughts?

In the meantime, I'm calling Appple Support...

Best,

Chuck

Hi Everyone

Yes, mine is now working on my Apple TV, iPhone and iPad. Able to stream and download on the iPhone and iPad. Thanks to everyone who posted on here and kept us all updated. Still waiting to hear from Apple from my last email a few days ago but hey, I'm just so pleased it seems to be working ok.

Hope everyone is having the same joy

Regards

Jules