Itunes radio error message.

Me also. Radio access used to work fine. Now get: "An error occurred while contacting the radio tuning service. Check your Internet connection, or try again later." I have OS 10.6.8 and iTunes 10.5.3.3.

I can pinpoint exact time when it started. I was listening to radio yesterday, but at 3pm ( I am in USA ) program stopped. What was interesting that I still could get some other stantions. But when I restarted iTunes, I thought it should fix it, I could not get back into radio at all. I wonder what could it be ? It has been 21 hours for me. It is a long time to work on simple hick up.

I've been getting the same error over the past few days on my Internet Radio stations. The stations are not down because for the ones for which I have a URL I can play directly through iTunes but I cannot open up folders like "Adult Contemporary" or "Alternative Rock". I hope Apple reads these posts and they are not all out spending their millions.

The story is the same here, Toronto.

No changes to network configuration, or anything else. I made the mistake of deleting the 'playlist' I had for access to the radio stream I usually listen to. Now, due to this error, can't re-establish it.

Mac Mini, OS/X 10.7.3, iTunes 10.5.3 (3)

Hey Apple: Where are you while all of this is happening to your faithful ?

It would be nice to know you're listening . . . doing something.

Currently listening to radio feeds in Chrome.

I have iTunes 10.5.3.

There are all sorts of crazy "fixes" and I've tried a few but none work. It's obviously a bug in one of the new upgrades. Not every Genre gets the error message. Some get the error message every time, like Adult Contemporary, which is, unfortunately, my favorite. Some open up after a couple of tries and some open up on the first try. Go figure.

? It is an incorrect assumption that it is working every 5th try. Have no clue how you arrived at that since some open up as usual, others after a try or two and others not t all.

My Apply TV works on all Genres but sometimes I prefer using my puter's Bose speakers for the music rather than through my surround system.

I find it odd that no one from Apple has made a statement or sent us messages.

I don't. Apple is not known for publicizing. The last time I saw something similar to this, people were posting and making the same sorts of comments, then about a week later the issue cleared up. No indication of acknowledgement there was an issue, what the issue was, or that it had been cleared up. That's just the way they operate.

Also getting tis error in North Carolina.

I DON'T WANT to listen to interent radio. However, I run a headless audio server based on iTunes as the database (actual play is through another app) all controlled by the Remote app.

Every time the Remote app makes a new connection with iTunes, it tries to refresh the Internet Radio stations....this error comes up....and the whole system is worthless until I get up, open Screen Sharing and dismiss the ****** dialog box.

This is a few clicks beyond aggravating.

Hey Apple....how about fixing your buggy software???

Hello,

I posted this successful workaround in the in the iTunes for Windows section about the same error, but it works fine for Mac too. Can't leave you guys hanging!

Clicking this link gives you all the genres of iTunes Radio:

http://pri.kts-af.net/xml/index.xml?sid=09A05772824906D82E3679D21CB1158B&tuning_ id=1

Each genre has a unique number as menu_id in the XML, for example 70's Radio has 10037.

<kb:menu_record>

<kb:name>'70s Retro</kb:name>

<kb:menu_id>10037</kb:menu_id>

<kb:pass_count>5</kb:pass_count>

</kb:menu_record>

Use the link below, replacing tuning_id=10037 with the genre you want to find from the previous link.

http://pri.kts-af.net/xml/index.xml?sid=09A05772824906D82E3679D21CB1158B&tuning_ id=10037&show_field[]=description&show_field[]=long_description&show_field[]=num_users&show_field[] =max_users

This will show you what iTunes would have refreshed if it hadn't come back with an error.

Each station has a XML entry:

<kb:station_record><kb:esid>2d4a269f369b4a3013b6f8a68b2a1654</kb:esid>

<kb:station>#Musik.Goldies on RauteMusik.FM</kb:station>

<kb:description>#Musik.Goldies - 24/7 hours open - Old but Gold!</kb:description>

<kb:station_url_record>

<kb:url_no>1</kb:url_no>

<kb:url>http://pri.kts-af.net/redir/index.pls?esid=2d4a269f369b4a3013b6f8a68b2a1654&url_ no=1&client_id=7&uid=68efed4d03ec7e45fd3978262c107180&clicksrc=xml</kb:url>

<kb:status_code>A</kb:status_code>

<kb:bandwidth_kbps>128</kb:bandwidth_kbps>

<kb:url_strength>9</kb:url_strength>

</kb:station_url_record>

</kb:station_record>

Simply copy out the URL in the <kb:url> tags and paste into your favourite web browser. It will prompt you to open iTunes or a similar program. Open with iTunes and you're done!

Not the prettiest workaround, but it works fine.

Cheers!

Bill.

Limnos wrote:

I find it odd that no one from Apple has made a statement or sent us messages.

I don't. Apple is not known for publicizing. The last time I saw something similar to this, people were posting and making the same sorts of comments, then about a week later the issue cleared up. No indication of acknowledgement there was an issue, what the issue was, or that it had been cleared up. That's just the way they operate.

Limnos speaks volumes. This is my experience as well which is unfortunate and unbecoming a company that enjoys so much financial success. It reflects what happens when monopolies flourish. Ditto x 1,000 in regard to Microsoft. It would be nice to see a competive alternative to Apple and Microsoft and then you can bet they wouldn't be so unresponsive and silent when so many of their customers ask for support on a matter and do not receive it.

Dear Apple Corporation,

Please explain why the radio tuning service is not working and when will it be working again.

Your Customer

Radio not working here in Berkshire, UK. Same problem everyone else is experiencing.

Yet more software bugs!

I've recently switched over to Apple products, but I'm wishing I hadn't. It's becoming a complete waste of my time.

Received the same error everyone has been discussing. I don't think any changes to your local machine are going to fix the problem. The response from Apple's server is as follows (from Fiddler). Looks like a file isn't avaiable.

HTTP/1.1 200 OK Date: Mon, 27 Feb 2012 20:38:50 GMT Server: Apache/1.3.41 (Darwin) PHP/4.4.9 Cache-Control: no-cache, must-revalidate Expires: Mon, 02 Feb 1970 18:00:00 GMT X-Powered-By: PHP/4.4.9 Last-Modified: Mon, 27 Feb 2012 20:38:50 GMT Cneonction: close Transfer-Encoding: chunked Content-Type: text/xml 6e2 Database error: Invalid SQL: SELECT a.category, b.subcategory, c.country, concat('http://pri.kts-af.net/redir/index.', st.file_ext, '?esid=', s.esid, '&url_no=', u.url_no, '&client_id=7', '&uid=manually_modified_for_privacy', '&clicksrc=xml') as url, if (u.web_play='S','Y','') as play_at_site, ifnull(u.max_bps,0) as max_bps, l.language, st.file_ext, st.mime_type, st.stream_type, s.broadcast_com, s.city, s.description, s.esid, s.frequency, s.hits, s.homepage, s.long_description, s.station, s.strength, IF ( s.type_code='W', 'O', IF ( s.type_code='P', 'O', s.type_code )) as type_code, s.clip_info_url, s.interaction_url, s.image_filename, s.username, s.password, s.website_desc, t.abbreviation as st, t.state, u.bandwidth_kbps, u.javascript, u.status_code, u.stereo, u.web_approved, u.radio_approved, u.url_no, u.url_strength, u.reliability FROM stations s LEFT JOIN station_urls u ON s.station_id=u.station_id LEFT JOIN station_url_clients ** ON s.station_id=**.station_id LEFT JOIN stream_types st ON u.stream_type_id=st.stream_type_id LEFT JOIN states t ON s.state_id=t.state_id LEFT JOIN countries c ON s.country_id=c.country_id LEFT JOIN languages l ON s.language_id=l.language_id LEFT JOIN categories a ON s.category_id=a.category_id LEFT JOIN subcategories b ON s.subcategory_id=b.subcategory_id WHERE s.station_id=47962 AND s.approved='Y' AND s.type_code != 'W' AND **.url_no=u.url_no AND **.client_id=1 AND **.approved='Y' AND ( u.stream_type_id IN (6,21) AND u.web_play != 'S' ) AND **.test_status = 'P' ORDER BY u.status_code, u.bandwidth_kbps desc, u.url_no
MySQL Error: 1016 (Can't open file: './kerbango/station_urls.frm' (errno: 24))
Session halted. 0

Some stations were working.....now I restart iTunes and I've lost the stations. Classical for one was working before and now not. Not sure why any of the blogs are not even reporting this issue as it seems to be wide spread.

Well, I took the advice of a few commentors on this forum and kept hitting the Radio button and kept getting the error message, but it did work after the 5th try. I quit it and tried to relaunch and got the same error, and then after the 7th try I got it. So there is some truth in those comments, it worked for me. It's still not a solution, but at least I can still listen to the radio.

zaddel123 wrote:

Well, I took the advice of a few commentors on this forum and kept hitting the Radio button and kept getting the error message, but it did work after the 5th try. I quit it and tried to relaunch and got the same error, and then after the 7th try I got it. So there is some truth in those comments, it worked for me. It's still not a solution, but at least I can still listen to the radio.

I have tried clicking on genres dozens of times (literally) and it's not having an effect here.