Itunes radio error message.

I am not getting the error message....it just hangs.

Clearly, they have the fix. We spent the weekend (or at least most of it) with everything back to normal. Now....we've returned to where we've been for the past month or more.

I hate to be cynical, but when they demonstrate that they CAN fix the problem, but apparently have chosen not to.....well, it gets harder and harder to keep myself from wondering if it isn't deliberate.

Yet....Apple begs us all to take them seriously. What's wrong with this picture?

....sT

I called Apple support yesterday and they suggested a fix which has solved the indefinite hang problem.

1. Create a new identity

2. Open iTunes and then Radio in the new identity

3. Try contacting streams (mine worked right away, including all the ones that had been hanging)

4. Switch back to your usual identity

5. Streams should now come up without a problem

Hope this helps! Worked for me.

You click on the Apple icon top L, whre you will see a list of user identities. You Log Out as your current identity, then click the plus sign and create a new one. So not a new iTunes account, but a new user identity.

This is a workaround.

It would be good if Apple could actually solve this issue. As every day passes it seems more and more unlikely.

Maybe as a shareholder I should be writing to the CEO. If they see it as a financial problem maybe they will do something.

Fax? In this day and age?

I started with a general contact message. My next step will be to get email addresses for the high ups.

I doubt it will make a difference. It's clear Apple is indifferent to this problem. New iPad mania, stock near $600, etc. This is not a priority.

Apologies, that wasn't my intention.

Just seems funny that they would expect someone to Fax.

I'm going to ignore this whole issuse for a while. It gets my blood boiling and I don't need that at this point. Hopefully (I'm always hopeful 😀 ) they will resolve it.

I am getting the same error message. Spoke with Apple support yesterday who helped me with itunes 10.6 upgrade crashing. Finally rebuilt itunes library into a new Library media folder but still the same problem with the radio tuner. where is apple on this fix? apple support did not even seem to acknowledge this was a problem when I mentioned the issue.

Sorry to say that I am again having troubles with itunes radio. It is not giving me the error message any more, but when I select a genre it just spins and hangs. The weird thing is, not always. Once in the last several days, it was operating as if nothing was wrong. Then it started again.

To cut Apple some slack, intermittent issues are always harder to fix than consistent ones. But not to cut them too much slack as this has been going on for a long time and they should have made sure their upgrade was really going to fix it. Clearly it hasn't...it's only changed the issue.

Yes the fax thing does seem a little strange...maybe the fax is just a hurdle to prevent e-mail floods....I did fax Steve Jobs once while trying to raise corporate funding for Herbie Hancock's Imagine Tour.... I did get a response.......anyway I am a long-time customer and shareholder ( and I'm on vacation with my family right now and not wanting to worry about this)......My discussions with Apple support are well documented, plus this support thread adds a huge amount of input that I would use if I were an Apple developer.....I do plan to bring this issue to Mr. Cook's attention......

Best!

Well...here we are late Sunday evening. I'm afraid I've not had the opportunity to deal with all this for several days, having spent the last several days either under the weather or just plain in hospital.

However, having just now tried it, I am once again achieving a full and succesful inventory dump. Albeit very very slowly.

No doubt the whole thing will take a powder again by morning. That has seemed their habit of late...fix the problem on the weekend, throw the lot to shambles through the week.

....sT

IMHO

D N S.... it is usually D N S failing - always always check your dns is resolving - after all itunes is a browser and needs to connect to the streaming sites.

Not to say sometimes the service may fail - but i wouldnt know for sure.

Just learned the hard way.

I'm not getting an error message for the radio stations, it has all been working just fine for years! But now when I try to listen to BBC Radio 4, I get BBQ radio from the States! In fact there is trouble with all BBC radio stations. When I access it from their website, it is pretty good but not great. Anyone else?

They fixed the error I opriginally posted last year with an update. Mostly listen to XM and my own collection lately but think I'll go back to the radio channels for a while.

I just tried some channels I like and they played fine. Then I tried the 6 BBC channels. The three BBC 4 did not come in at all (Keep trying to connect). The #5s and Central came in topnotch.

thanks! I'll keep trying to get BBC 4 - love it for its radio dramas etc. which the other channels don't have. Funny it should have been working just fine, then suddenly stopped working. Nothing changed on my system.

My iTunes hogged the CPU at 96% and still didn't finish. The message was "Contacting tuning service..."

I fixed the problem by removing folder "~/Library/Caches/com.apple.iTunes", e.g.: /Users/joe/Library/Caches/com.apple.iTunes

I did not bother to figure out what file was causing the problem, so I just deleted the whole folder.

Note 1: You need to quit iTunes before removing the folder.

Note 2: The Finder does not show the folder, you need to navigate to it with the "Go to folder" dialog. You can remove the folder from the command line too like I did.

Note 4: Just in case, make a back up copy of the folder somewhere.