I'm trying to install an update for DPP. I've downloaded the latest file from Canon, unzipped it and clicked the installer. I however get a message back that I don't have sufficient privileges to install and to log back on an an Adminstrator. I've checked and am logged on as an Adminstrator. Any thoughts as to why the difficult?
iMac, Mac OS X (10.7.3)
Launch the Console application by entering the first few letters of its name into a Spotlight search. If that doesn’t work, then in the Finder, press the key combination shift-command-U. The application is in the folder that opens. Another way to launch Console (if you’re running Mac OS X 10.7 or later) is from LaunchPad: click the Utilities icon, then Console in the page that opens.
Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot. Edit out excessive repeats, if any.
Nothing listed in the "/var/log/install.log" file list after trying to the install. The version of DPP I'm trying to install is 3.11.4. The version installed is 3.8.2.0. Is it possible the update can't be installed on this earlier version?
Is the installer a Mac OS Installer package -- a file with a name ending in ".pkg"?
The download file is dpp3114.dmg. After opening this file there is an installer file "UpdateInstaller.app". Opening this file generates the error message about not having sufficient privileges.
If you're not having problems authorizing as an administrator for anything else, then the installer must be defective. You'd have to go to Canon tech support for a resolution.
I spoke to Canon and they had me try several options including: 1) verifing & repairing of permissions, 2) delete DPP & reinstall from the orginial installation disk, 3) create a new account on the iMac with Admin privileges. All approaches resulted in the same problem-insuffucient privileges to install.
Canon tech support feels the problem lies on the iMac side with something not permitting their installer to recognize the Admin setting since the DPP software has been installed with Lion by Canon on in-house iMac platforms.
Is there a way to verify my Admin privileges are set according to specs? My account does show Admin under my name.
I doubt that anything is wrong with your system, but if you want to make sure, back up all data, then boot from your recovery partition (command-R at startup) and reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
I'm seeing the same problems. I just got the Canon 6D and trying to install DPP to edit in RAW. I have an iMac OS X 10.8.2. I've called Canon support and they are pointing to the iMac, and I've called Apple support and they are pointing the problem to the Canon software. Crazy....
The updater downloaded from Canon's website won't install just like iba64 said.
I have a Canon SX 1 IS and I just checked the Canon site; my previous version of DPP was 3.11.41. It showed a new update available for my camera - v. 3.12.41x for 10.6, 10.7, and 10.8 (which is what I am running). I just downloaded and installed it without a hitch. There is a note on their site about a couple of issues using it with Mountain Lion - obviously haven't had a chance to try it.
I'm wondering why you are being prompted to download a 3.11.x version - not the latest one. What is your camera model?
I have a Canon 7D. I'm not sure the camera model has any effect on this issue. I haven't tried updating in while. Will try again.
I didn't mean to imply that the camera model had any effect on the issue, but rather that Canon is possibly not offering the same version of DPP for all of its models. Knowing the model, anyone can look at the specific download page for it to see which version they're offering. If it's not the latest, try going to the SX1 IS download page and download the version I installed last night.
Edit: I just checked the 7D downloads and the same version is offered (3.12.41); here are details on the system requirements for it:
3. Target Applications (required for update)
Make sure that at least one of the following applications is installed.
- Digital Photo Professional
- RAW Image Task
If any of the above applications is not installed, prepare one of the following installation CD-ROMs.
- EOS DIGITAL Solution Disk v1 to v25.4
- DIGITAL CAMERA Solution Disk v2/32/32.1/38/38.1/38.2/39.1/53/54/71/72/73/74/96/97/99/100.1/101.1/122/123/124 /125/126/127
- Digital Photo Professional Disk v1 to v1.6
The target DPP appl is installed, I'm able to download the updater file, decompress it and start the install where as before I got an administer requirement to apply the install, it now installs the updater but doesn't update the DPP appl. Very strange. I'm still able to use DPP effectively so at this point I'm not too concerned. Just hate to have both companies pointing at each other as the problem. Thanks for your help.
Just hate to have both companies pointing at each other as the problem.
That's normal - they all like to do that, LOL. In any case, over the years, Canon has not had the most prompt updates when the Mac OS is being updated; sometimes it takes them several months to catch up.
I've got a similar problem on my Retina MacBook Pro running OS X 10.8.2 - I had used Apple's transfer utility to migrate from an older Mac, and thought this might have been the problem, trying to update the installed Digital Photo Professional 3.11.0. Interestingly, I also have this same version installed on my MacPro.
On the MacPro, the Canon DDP 3.12.52x Updater runs, extracts files, and then launches the "UniversalInstaller" app which then prompts through the update. On my MacBook Pro, the updater extracts the files, but fails to launch the "UniversalInstaller".
I repaired the disk (no errors) and also repaired permissions, to no help. In the end, I ended up just transferring the updated DDP app from my MacPro.
One thing I wonder - my MacBookPro is protected with FileVault2 whole disk encryption, while my MacPro is not.
I have the exact same problem. I'm using a MacBook Pro Retina. All the original EOS Utilities (DPP etc) for my 7D were sucessfully transferred over from my earlier MacBook. Then I downloaded the updater from Canon (to update from DPP 3.7 to DPP3.12). When I clicked on the CD icon to start the installation process the icon briefly opened in the Dock and then closed again. No update took place.
After an agonising discussion with Canon tech support (who, of course, ended up saying it was a Mac problem) I eventually gave up and decided to get full copies of the updated files on CDs from EOS Magazine (for a not inconsiderable £18). When I tried to install these new versions on my MacBook Pro the Start icon opened briefly and then closed again. Same problem.
So I have DPP 3.7 on my MacBook Pro Retina, which works under 10.8.2, but am unable to update or even install complete new versions of this software. As I no longer have my original MacBook Pro, I can't update on that MAc and then transfer the files over. Very frustrating.
PS I am not running File Vault.
Difficulty Installing Updates to Digital Photo Professional
