You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 10.6 crashing after upgrade

I just upgraded iTunes to 10.6, but it crashes everytime I open it.


I'm under Snow Leopard (10.6.8).


Thanks in advance for any suggestion or solution.

MacBook

Posted on Mar 7, 2012 2:13 PM

Reply
525 replies

Mar 10, 2012 11:06 AM in response to Deni Kasama

I am running Mac OS X 10.7.3 (Lion) and after upgrading to iTunes 10.6, it does nothing but crash upon startup. I have tried all the usual techniques for fixing a crashing app on OS X and all failed.


My final resolution included restoring my 10.5.3 iTunes from TimeMachine backup. This involves first changing the permissions on the existing iTunes application so that you can delete it. Then doing the restore of the 10.5.3 version. I also restored my original iTunes files in the iTunes folder (iTunes Library Extras.itdb, iTunes Library Genius.itdb, and iTunes Library.itl).


I am happily back to working condition on iTunes 10.5.3.


Apple, you guys have a problem with 10.6. Very poor release.


Now, I am off to fix my daughters laptop which also has a crashing 10.6 iTunes on it. She is running Snow Leopard.

Mar 10, 2012 12:44 PM in response to Deni Kasama

This release is a mess. iTunes works fine so long as nothing talks to it, or it doesn't need to talk to anything. Here is a list of things that will crash it on demand.


1. Wake a linked Apple TV from sleep.

2. Put a linked Apple TV to sleep

3. Connect an iOS device to synchronize it via USB

4. Say "Airplay" within hearing distance of iTunes. Microphone not required.

5. Stop playing back content from iTunes on the AppleTV.


Thank goodness for Logmein Ignition on the iPad. Saves running up and down the stairs restarting iTunes. For whatever reason, QA has missed the boat on this one.

Mar 10, 2012 12:46 PM in response to Deni Kasama

I have the same problem. I think I've fixed it using the same solution as Dick Swee used.


I dragged the iTunes Library from the Music folder to my desktop. I then copied it back to the iTunes folder in Music. That took ovrer an hour, but stopped the crashing.


To recreate my playlists, I opened iTunes, went to File under the dropdown menu, then clicked Library, the Import Playlist (File>Library>Import Playlist). For the playlist to import, I selected the iTunes folder I had placed on my desktop, and selected iTunes Music Library.xml. It seems to have worked, but iTunes said it could not find several songs.


My Music folder seems to have lost quite a bit of material. It's now 267 GB, and used to be a bit over 300 GB. Some of the artwork is missing, and some albums are mislabeled.

Mar 10, 2012 1:08 PM in response to Garak

Thanks for the solution but respectfully it's not a solution. You have given up a lot of previously functional data and created more work for yourself and burned several hours you will never get back. Apple needs to get their thumbs out and be more careful.


Any software company can have a bad release, but the fact that there are 13 pages of issues in three days with no comment from Apple means someone somewhere needs a performance review.

Mar 10, 2012 1:47 PM in response to Deni Kasama

I have the Problem under Mac OS X 10.6.8 and it crashes only if i am in Grid View. I can change it to Cover Flow or List View and then i have no problem at all (until now at least). As soon as i go back to Grid View, it crashes immediately. That seems to be the only reason, as i have an iPad in the Wi-Fi and it doesnt seem to crash because of that.

Mar 10, 2012 3:05 PM in response to Fixback

iTunes 10.6 is crashing for me as well. However, my crashes are intermittent... when I was downloading the upate for my iPhone and my iPad, for example. I also have noticed that I get intermittent crashes when it is playing mp3's.


This is very odd because typically iTunes is a very stable program.


I am using 10.6.8. I disable FruitMenu with iTunes, as in the past this program has caused some conflicts. But the problem persists.


While I'm at it, prevoius versions of iTunes allowed for multiple pictures for the cover, and this version and the last got rid of that option. Why does Apple persist in taking away functionality rather than adding to it... and when they do the program is made only less reliable...

iTunes 10.6 crashing after upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.