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iTunes 10.6 crashing after upgrade

I just upgraded iTunes to 10.6, but it crashes everytime I open it.


I'm under Snow Leopard (10.6.8).


Thanks in advance for any suggestion or solution.

MacBook

Posted on Mar 7, 2012 2:13 PM

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525 replies

Mar 7, 2012 5:46 PM in response to Amadeusli

Continuing on the standard troble shooting train, I took all iTunes plist files and moved them from the Prefs folder to a holding folder and restarted iTunes. It asked me to agree to the new license (so far so good) and then started up. Plugged in the iPad, clicked on it, clicked on Apps, Kaboom.


Apple, if you're listening, does the term regression testing mean anything to you...? How in the world did this get through?

Mar 7, 2012 6:05 PM in response to Deni Kasama

I have the same problem, but it is only crashing when I try and select my iPhone in the sidebar, OR if I choose Sync from the file menu, it starts the sync, gets to step 6 and then crashes. The iPhone seems to be functioning fine; I've restarted it but not tried a total reset yet. And, strangely, it seems to have synced okay, but it would be nice to be sure of that and also be able to sync without crashing iTunes every time...


This is not happening with my iPad.


Running OS X 10.7.3, iPhone 4 with iOS 5.1, iTunes 10.6, no iTunes plug-ins installed...

Mar 7, 2012 6:12 PM in response to Deni Kasama

Ok, I posted above. Crashes every time I started the new iTunes. Called Apple Tech Support and got a WONDERFUL technician - thank you J!. Nothing worked. It would have been so easy if I had a Time Machine backup of my Applications folder, but only backed up my user folder. There's no earlier version of iTunes on the Apple site. I started file sharing on my wife's Mac and mine, copied iTunes on her Mac (which I had thankfully NOT upgraded) to mine. Trashed the new iTunes using the Command I approach above and edited the permissions. Got rid of the com.apple.itunes.plist file. Opened iTunes and the earlier version was back, but no playlists! So, I restored the iTunes Music folder from my iTunes Time Machine backup and everything works now. That was an hour and a half on the phone. But worth it. I can't blv Apple released this dog to the public without checking to see if it actually works, etc.

Mar 7, 2012 6:17 PM in response to Deni Kasama

Look at the crash report. Show Details and read down a few lines. Next to Exception Type: and Exception Codes, you will see Crashed Thread: Number.


Go to that thread and see its last operation.


For me, the last operation is always a libRIP operation, usually one of the two:


ripc_DestroyEntry

ripc_RemoveEntry


A quick Google shows that iTunes has had crash bugs involving the libRIP library before. It appears to be related to cover art display.


Sure enough, my iTunes 10.6 is crashing mainly when I view TV Shows, Podcasts, Movies, or Music in album art mode.


(It crashed continuously at startup until I managed to click fast enough and use Option+Command+3 fast enough to get to a list view).


A quick google for "iTunes ripc_RemoveEntry" shows that some German iTunes users are experiencing this crash too, and it appears to have been fixed once but has now reappeared.

Mar 7, 2012 6:37 PM in response to rellinb

Told it too soon. It crashed again, but this time, it took a little while though.
It is now running in safe mode and so far, so good.

The only plug-in I have installed is Audio.Scrobbler.blundle (I think it is from last.fm)


I re-activated iTunes Match and I'm downloading the keynote from this morning (via Apple Keynotes podcast). Let's see if it will work. I will keep you posted.

Mar 7, 2012 6:44 PM in response to Deni Kasama

I was in the exact same boat as gregmorris. I called AppleCare and here is a temporany solution which allowed me to back up my phone, access it when hitting the phone icon within iTunes and not cause a crash, and upgrade if desired. During the process to figure out what was wrong, we created a new login on my MacBookPro and accessed iTunes as usual. When I plugged in my phone, no crash, even when clicking on the phone icon in the iTunes menu. After verifying the stability of iTunes in combination with my iPhone plugged in, I copied all of my music and media, the .itf file and my last iPhone backup that was made right before upgrading to iOS 5.1 to the dropbox. I was able to access these files from my new login, change the permissions to the files and sync and backup my iphone without incident.


It is not a perfect solution, but it is a way for me to keep backing up my phone as usual until a permanent solution is devised. I hope this helps.

Mar 7, 2012 9:51 PM in response to davidashe

I followed the restore advice and it looks like it did restore but now will not launch at all. It tells me The file “iTunes Library.itl” cannot be read because it was created by a newer version of iTunes. Would you like to download iTunes now? So I click "Download iTunes and it tells me my software is up to date, yet when I go to launch it, I get the same error. Just goes in circles. Now the iTunes icon is in my apps but it will not launch at all!!

iTunes 10.6 crashing after upgrade

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