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iTunes 10.6 crashing after upgrade

I just upgraded iTunes to 10.6, but it crashes everytime I open it.


I'm under Snow Leopard (10.6.8).


Thanks in advance for any suggestion or solution.

MacBook

Posted on Mar 7, 2012 2:13 PM

Reply
525 replies

Mar 8, 2012 3:41 PM in response to Deni Kasama

I just canceled my pre-order for the new 1080p AppleTV because I am having the same problem with itunes crashing whenever I open the movies tab. It just blinks off. Gone.


Never had a single problem until I upgraded to 10.6. I'm running Snow Leopard on a 3.0Ghz 8-core MP.


The only solution for me was to go back to 10.5.3, which of course instantaneously downgrades the new AppleTV to pretty much the OLD AppleTV. So... goodbye new AppleTV! Apple has hobbled you badly with the new iTunes.


Brilliant!

Mar 8, 2012 4:39 PM in response to kleachii

I wanted to get my iPhone 4 backed up and synced, so I followed this advice and up-date iPhoto to the latest version -- problem solved. (Don't know if I have other problems, but the phone synced and iTunes quit crashing)


It took just a couple of minutes, and $15 -- walked away for awhile as iPhoto installed, came back and synced my iPhone.


Thanks.

Mar 8, 2012 6:39 PM in response to Deni Kasama

I'm also having issues with iTunes 10.6 crashing after yesterday's update. When ever I go to the Movies, TV Shows or Podcast sections it crashes.


See below:



Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000d

Crashed Thread: 17



Thread 0: Dispatch queue: com.apple.main-thread

0 libSystem.B.dylib 0x94578afa mach_msg_trap + 10

1 libSystem.B.dylib 0x94579267 mach_msg + 68

2 com.apple.CoreGraphics 0x97d48a6a _CGSSynchronizeWindowBackingStore + 139

3 com.apple.CoreGraphics 0x97d41bd4 _CGSLockWindow + 5001

4 com.apple.CoreGraphics 0x97d4860a CGSDeviceLock + 493

5 libRIP.A.dylib 0x96dcf593 ripd_Lock + 62

6 libRIP.A.dylib 0x96dcee90 ripl_BltShape + 599

7 libRIP.A.dylib 0x96dcc247 ripc_Render + 377

8 libRIP.A.dylib 0x96dc9454 ripc_DrawRects + 622

9 com.apple.CoreGraphics 0x97d47ec0 CGContextFillRects + 159

10 com.apple.CoreGraphics 0x97d8aa4c CGContextFillRect + 32

11 com.apple.AppKit 0x974f5d30 NSRectFill + 210

12 com.apple.AppKit 0x97574a77 -[NSNextStepFrame drawRect:] + 120

13 com.apple.AppKit 0x974d86f1 -[NSView _drawRect:clip:] + 3721

14 com.apple.AppKit 0x974d5dbd -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 2217

15 com.apple.AppKit 0x975748ef -[NSNextStepFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 311

16 com.apple.AppKit 0x974d1c96 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3309

17 com.apple.AppKit 0x9743284b -[NSView displayIfNeeded] + 818

18 com.apple.AppKit 0x973e660d -[NSNextStepFrame displayIfNeeded] + 98

19 com.apple.AppKit 0x973fbb64 -[NSWindow displayIfNeeded] + 204

20 com.apple.AppKit 0x9742d07e _handleWindowNeedsDisplay + 696

21 com.apple.CoreFoundation 0x910e1dd2 __CFRunLoopDoObservers + 1186

22 com.apple.CoreFoundation 0x9109dced __CFRunLoopRun + 557

23 com.apple.CoreFoundation 0x9109d3c4 CFRunLoopRunSpecific + 452

24 com.apple.CoreFoundation 0x9109d1f1 CFRunLoopRunInMode + 97

25 com.apple.HIToolbox 0x96019d60 RunCurrentEventLoopInMode + 392

26 com.apple.HIToolbox 0x96019b17 ReceiveNextEventCommon + 354

27 com.apple.HIToolbox 0x9601999c BlockUntilNextEventMatchingListInMode + 81

28 com.apple.AppKit 0x97403595 _DPSNextEvent + 847

29 com.apple.AppKit 0x97402dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156

30 com.apple.AppKit 0x973c51f3 -[NSApplication run] + 821

31 com.apple.iTunes 0x0000437a 0x1000 + 13178

32 com.apple.iTunes 0x000041c1 0x1000 + 12737

Mar 8, 2012 7:08 PM in response to milesdesign

I just wanted to update and say that my guess of iPhoto 8.1.2 being the cause was correct. I upgraded tonight to 9.2.2 and iTunes no longer crashes for me. There are obviously multiple crashing bugs in this thread (artwork, iphoto, podcasts, etc). I would suggest for anyone else experiencing a crash exactly at stage 6 (syncing photos) with any IOS device that upgrading iPhoto resolves the issue. Maybe the iPhoto library upgrade clears out a bad cache entry, or maybe it's just all that's compatible with iTunes 10.6.0? For everyone else who has different types of crashes, I would suggest reviewing the crash log to see the thread that caused the crash, and watching the output of the "console.app" to see any other relevant messages. While I was trying to figure out iTunes last night, I resolved 2 other application crashing issues my mac was having. Both related to outdated plugins carried over from older OSX versions: a "move_player" plugin installed by some Network TV 'watch online' website in internet plugins was causing an app with an embedded safari version in it to not launch, and an old plugin for quicktime playback of 3vix files was causing a weird random "quick look" crash in the finder.

Mar 8, 2012 7:58 PM in response to Deni Kasama

I was another one with the iPhoto 8.1.2 and iTunes 10.6 crashing when syncing with my iPad at stage 6 (syncing photos). I am using Aperture, so I did not want to buy an iPhoto upgrade. I found a very easy solution. Hold down the option key while starting up iPhoto. You will be asked to choose a Library, or you can create a new Library. So just select "Create New..." and make a new empty library. Now quit iPhoto and then restart again holding <option> to be sure the new empty library is selected. Next time you start up iTunes and begin syncing, it will get to step 6 it will stop and tell you the Library with your synced photos is missing. Tell iTunes not to sync the photos and let the sync finish. Voila no crashing!


Now go into the photos sync options for the device (in my case it was my iPad) and be sure photo syncing is turned off. When you open iPhoto again, hold <option> and re-select your original Library. All is now back to normal, except you may need to leave photo syncing turned off until Apple gets this fixed.

iTunes 10.6 crashing after upgrade

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