can't update my apple tv (Gen 2).
Can't update my apple TV (2)
AppleTV 2, iOS 4.3.3
Can't update my apple TV (2)
AppleTV 2, iOS 4.3.3
I'm having this problem as well. I keeps saying that it's unable to download the software update, try again later etc.
I've been doing some searching around on here and so far the only solutions I've seen are 1. Restore and update your ATV2 through iTunes via a micro USB and 2. Reconfigure your DNS settings on your router.
I've tried 1. I plugged the ATV directly into my iMac and tried to restore and update via iTunes, but it didn't work. Literally nothing happened, and after 45 minutes I gave up.
I'm not willing to reconfigure my DNS settings in order to install an update. That's a silly solution that Apple can't possible expect the average user to be able to execute.
So I'm back where I started. Unable to update.
Have you heard of any other solutions??
Did you place the device in DFU mode because it won't show up in iTunes if it is not.
DFU(Hold down at the same time, the menu and play buttons for 7sec)
I didn't hold down any buttons on the Apple TV but it showed up fine in iTunes. I clicked restore and it said, "contacting the apple update server" for 45 minutes straight without doing anything. I tried that a number of times before giving up.
I'm a little stumped. I'd at least try it on more time and make sure it in DFU mode.
I had the same problem: I couldn't update my iphone or my appletv. I ended up unplugging my router and using a direct ethernet connection to get my iphone to update, but I didn't want to have to deal with that again for the appletv (if that is even possible). After doing more investigating in some of the other threads, I found something that works and is not complicated at all. You do have to change the DNS for your router, but if you go to openDNS.com, the site will walk you through the process. It is very easy, and it works - my appletv is updating right now, and it started right away on the first try after changing the DNS. I agree that it is annoying that we have to do that at all, and I never had any problems before, but there is an easy "fix" until apple does a real fix.
IP address:
208.67.222.222
208.67.220.220
I went to Applications/Utilities/Airport Utility, then clicked Internet and put in 208.67.222.222 into Secondary DNS Server. Then the Apple TV was able to update.
It won't let me change the DNS under Internet. Any suggestions?
Direction from another thread
Thee solution is more simple than that. Just go to the ATV settings => General => Network => Configure TCP/IP => Manually=> Skip the IP address going directly to DONE = > Skip the Subnet Mask going directly to DONE =>Skip the Router Address going directly to DONE=> Now change the DNS Address to 208.067.222.222 ( before changing the setting write the number down so you can change it back once you finish) and hit done. Once you get the "Configuration Succeeded Message hit DONE and go back to Update Software. It will take a like 20 seconds to start downloading. Once the upgrade is completed follow the same instructions to go back and change the DNS Address to the original number. I have two ATV where I used this method and worked flawless. Hope this help
I've already tried this twice. It keeps saying the update cannot be downloaded at this time. I've called Apple and they told me there severs are James but everyone else seems to be getting it done.
Have you tried updating via the restore method. It's just as complicated as the DNS solution
Apple TV (2nd generation): Restoring your Apple TV
Yes, I've tried doing it on the ATV itself and hooking it up to iTunes but neither work. They all give me the same error message.
There is one other solution to try(changing your itunes store location on the ATV).
It STILL didn't work! I guess I'll just wait a couple of days like Apple told me to...
sory, I couldn't be more help.
No, thanks for taking the time to help me.
can't update my apple tv (Gen 2).