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iTunes shutting down when selecting device after 10.6 upgrade

Upgrade iTunes to 10.6

Upgrade iPhone to iOS 5.1


Open iTunes

Select Device (iPhone)


iTunes shutting down -- cannot manage device


Please assist

iMac, Mac OS X (10.7.3)

Posted on Mar 11, 2012 8:06 PM

Reply
36 replies

Mar 22, 2012 9:47 PM in response to isli

I had the same problem. Just got an iPad 2 and upgraded to Lion 10.7.3 (to be able to sync everything in iCloud) and iTunes 10.6, Itunes would then crash everytime I selected my iphone in the Devices list in iTunes. Long story short, after 1 1/2 hours on the phone today with Apple tech support (we deleted plists and caches with no fix) there was an admission from the "senior" techs that there was actually a known incompatibiity with iPhoto 09 and Lion causing this problem and that a solution was being worked on.


By deleting the AlbumData.xml file in iPhoto 09 everything worked fine (except iPhoto). The choice was disable iPhoto 09 by removing that file and wait for Apple to come up with a fix or upgrade to iPhoto '11. I chose tha latter for $14.99. All is now smooth.


Why it took that long to find that out I don't know. Sounds like there is an information hierarchy at Apple tech support that let's people know (techs included) there is a problem like this only when all else fails.

The tech guy I worked with was great and worked calmly and methodically to find a solution. It took a call "upstairs" to learn that there was a known software issue. BTW you have 90 days of tech support when you upgrade to Lion. Did not know that.

Mar 23, 2012 5:20 AM in response to James McDermott1

James you're a star - took me ages to find the right forum that tackled the issue. It's a clear bug with OS 5.1 and iPhoto, and I have no intention of updating iPhoto to 11 as I already have Aperture and Adobe CS.


My new iPad would crash iTunes but my old one (synched with Aperture) wouldn't, and my Touch with 5.01 was also fine, while iPhone with 5.1 crashed iTunes.


Thanks!

iTunes shutting down when selecting device after 10.6 upgrade

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