Previous 1 2 3 Next 39 Replies Latest reply: May 19, 2013 8:10 PM by Mppburns
Elena S. Level 1 Level 1 (0 points)

I interupted a magazine download in the newstand (Everyday Food).  I couldn't seem to resume downloading so I deleted the app and redownloaded it.  Now it won't allow me restore purchases or my subscription, giving me the error messages "Restoring Purchases Failed".  I restarted my iPad and still no luck. How do I fix this??

iPad 2, iOS 5.1
  • scottinhawaii Level 1 Level 1 (5 points)

    I have the exact same issue. I couldn't download the April issue, so I deleted and reinstalled he app. Now my purchases won't restore.

  • vfbr2001 Level 1 Level 1 (5 points)

    I have the same problem. My subscription was taken out on iPad2 and I got my new iPad yesterday. I cannot restore previous purchases or evn repurchase as it tells me I have a subscription. I have the same problem with MS Living magazine.

  • chickenman123 Level 1 Level 1 (0 points)

    My wife has the same problem with MS Living.

    Just got the new iPad and transferred every thing over.

    Yet all the magazines that have been purchased have gone, and cannot restore purchases?

    We subscribed in December, and it show up under Manage you subscriptions as being paid until December 2013?

  • lvmedic3214 Level 4 Level 4 (1,565 points)

    Did you make a backup of the old iPad before setting up the New one? And if so did you restore the new iPad from the old backup?

  • DJ (UK) Level 1 Level 1 (25 points)

    Same problem with MS Living. 


    Used back up of iPad 2 to transfer everything over to new iPad.  Ivmedic3214 - yeah - did a backup and restored from that backup.  All works fine except for a few newsstand restores.


    Some magazines on Newsstand will restore but it seems that a couple of them just refuse even after putting in password etc.


    Uninstalled app and resinstalled to see if that helped - no difference.


    Hopefully there will be a fix shortly?

  • honeydesign Level 1 Level 1 (0 points)

    Yes, same issue here on MS Living. "Restoring Purchases Failed" when upgrading my iPad (3).


    I also restored from back up and tried to delete/redownload app. No luck.

  • scottinhawaii Level 1 Level 1 (5 points)

    I fairly recently changed my Apple password. Anyone else?


    My thought is that somehow the authorization is failing between Apple & MSL.

  • DJ (UK) Level 1 Level 1 (25 points)

    Nope scottinhawaii ... Havent changed my password that would affect this.


    I expect we'll be seeing some sort of fix of the effected apps as it doesn't appear there's a work around.

  • vfbr2001 Level 1 Level 1 (5 points)

    I've sent an email to Apple and posted this thread on Twitter copied to @everydayfood and @MS_Living. Will post again here if I get a response. Not holding out much hope as it is the weekend. I agree with DJ (UK) I think a fix is needed.

  • vfbr2001 Level 1 Level 1 (5 points)

    Got a far from satisfactory response from Apple. And here was me thinking that under the Sale of Goods Act, my contract is with Apple. I will write back. Here's the email:



    Dear Christian,


    Thanks for writing in today! My name is Matthew with the iTunes Store and I'll be assisting you with your request. I understand you recently purchased a new iPad and would like to restore your magazine purchases on your new device. I can certainly appreciate how eager you must be to keep up to date with your magazines on your new device, and I would be more than happy to help.


    Christian, I am unable to determine the cause of the inability to restore your purchases, nor am I able to restore your purchases for you. However, you may be able to reach some kind of resolution by contacting the providers of the magazines in question.


    Here are links to their support pages:


    Martha Stewart Living Magazine for iPad


    Martha Stewart Everyday Food Magazine


    Subscriptions and some In-App Purchases cannot normally be restored for free.  For detailed information on In-App Purchase types, please read:


    iTunes Store: About In-App Purchases


    If you have any questions, or if the magazine providers are unable to assist, please don't hesitate to let me know.


    Take care and have a nice day, Christian.





    iTunes Store/Mac App Store Customer Support


    Please Note: I work Thursday-Monday, 8:30 AM - 5:00 PM EST


    Lang_Country : en_GB

    Product : iPad (3rd generation) Wi-Fi

    Support Subject : iTunes Store, App Store or iBookstore

    Sub Issue : Unable to download certain content from the App Store

    GCRM Case ID : 299096124

    See additional info below

    Which operating system is installed?  iOS 5.x

    What version of iTunes is installed on your computer?  iTunes 10.6

    Choose the iTunes Store or App Store for your country:  United Kingdom

    Describe the alert message you received:  Restoring purchases failed


    I have just bought the new iPad. I have current subscriptions for Everyday Food and Martha Stewart Living magazines. When I go into each magazine in the newsstand, I am prompted to restore purchased material..I say yes - I want to restore - and I enter my password. Each time I get an error message saying 'restoring purchases failed' - it does however allow me to re-download single issues I have bought but not any in a subscription. I also tried to repurchase the items and then I get told that I already have a valid subscription and asks if I want to restore purchases. I click yes but the same problem I already described happens.

  • DJ (UK) Level 1 Level 1 (25 points)

    Yes, not very helpful reply at all.


    I would've hoped for more help from Apple on this. Instead of a simple referral to a website that doesn't even answer the question.


    Hopefully you'll get a better response to your follow-up email which may take matters further. I suspect we will just have to wait for them to release an updated app with this bug fixed. That, no doubt, could be in a matter of weeks! :(


    Have to just keep trying.

  • scottinhawaii Level 1 Level 1 (5 points)

    Well, I followed the link to MS and then sent an email via the following link:


    I have a feeling this isn't Apple's problem.


    Every month I get a Badge notification that the new Issue is ready to be downloaded, but it's always a day before I'm actually able to see the new issue in the library to download. I'm fairly sure Apple doesn't actually host the magazine files on their website, the files are over at Martha Stewart's site. As is the subscription data, most likely.

  • DJ (UK) Level 1 Level 1 (25 points)

    I think you're probably right on that scottinhawaii.


    Mind you, I still think it would be good for Apple to show some interest in resolving given that they are providing the service and being paid for hosting it.


    I'm not convinced that the auto-download thing works at all either.  When a new edition is due is sometimes get the badge icon.  However, I only have one subscription that actually downloads automatically in the background. I wish more of them actually did that as it would be great to not have to actually go into the apps to download.  I thought that was how it was supposed to work?


    I have emailed MS too.

  • scottinhawaii Level 1 Level 1 (5 points)

    How do you set them to download automatically? I'd love that.

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