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Is anybody else getting a yellowish hue on their new iPad?

Hi guys, i need your help. I just got my new iPad today 4G+Wifi 64GB (white) and i am getting a distinct yellowish hue on my retina display. On my iPad 2 it is clearly much nicer and brighter in terms of the resolution. I was making the two comparisons by using safari and just opening up a blank white page with the brightness tuned to the max on both, i could tell the new iPad is yellowish and the iPad 2 is white and crisp. I mean is apple kidding me? Retina display with more pixels results in yellowish crappy resolution than my iPad 2? Im not sure if i should return this junk back to the apple store or if they do replace me will they give me back the same crappy display. I am stuck in a middle right now as my authorised reseller is currently out of stock and when i called apple support today they were telling me i would have to wait much longer if they have to ship it back to me. This is really ridiculous and i hope if anyone shares the same problem do drop me a reply.


Thanks.


Lindon

iPad (3rd generation) Wi-Fi + 4G, iOS 5.1

Posted on Mar 16, 2012 10:10 AM

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Question marked as Top-ranking reply

Posted on Mar 16, 2012 10:26 AM

Same issue here!

812 replies

Mar 25, 2012 12:29 AM in response to HappyTrucker

@ HappyTrucker, who wrote:


"the guy uses his iPad 2 (or original iPad) as a mobile photo portfolio and wouldn't be happy using the new iPad for the same thing since it shifts the colours way off."


It would be easy, though, with any photo app, to shift the color balance on any photograph.


"Since the iPad 2 (and probably the original iPad) also shifts the colour spectrum but in a different direction I'm tempted to say that maybe an iPad isn't a device to be professionally used in this way."


Again, it's easy to change the color balance of photographs on any iPad. With iPhoto, color setting can be copied and applied quickly to lots of photos.


UPDATE for my iPad: Now that I've had my iPad - ordered when it was first available - for several days, it's easy to see the yellow tint is gone. There is no longer much of a difference between my iPad 2 and my new iPad.


The difference has shifted - slightly - in favor of the new iPad. For example, hites are now whiter. Photographs don't have a particular warm cast anymore, and colors are slightly more saturated. Last night, a friend who's a professional photographer dropped by with his MacBook Air. It's got a nice display, until we compared it with my iPad's display. The difference was obvious, more obvious than the difference between the iPad 2 and the new iPad.


I finally realize the new iPad is sharper. Again, it's not making me fall down in orgiastic delight. I can, though, see pixelation with text on the old iPad, and I can't with the new one. Same with photos, they are sharper on the new iPad.


So for those with yellow-tined displays, definitely give it a few days; you might wonder, as the old commercial used to say, "where the yellow went!"


As a sometime professional photographer, I'm now satisfied with my iPad. I've gone, in fact, from depression to elation. The iPad 2 was a wonderful device for displaying my work, and it still is. My new iPad is just a little bit better at the same task. I'm glad I gave it a few days, as per suggestions here, to become the iPad I wanted it to be. ;-)

Mar 25, 2012 12:30 AM in response to kebel21

It's really unfair to put customers into such a position and indirectly force upon them what is a second grade panel. Moreover such an experience is just bad enough to offend a loyal customer.


I had the same problem with the iPhone 4s and understand how you felt when dealing with replacements. My phone had a buzzing sound when the 3G network is turned on. This was regardless of whether you are telephoning someone or not. This was discussed in length in one of the apple forums but the outcome was no better for the customers. I basically gave up after wasting time changing the phone 4 times. The final phone was acceptable not because it had no buzzing sound occasionally but because I decided that apple is not going to fix it for a group of people who are more sensitive to buzzing noises. I believe there was no pressure on them and the cost to recall would economically hurt a lot of powerful shareholders who probably have reigns on the newspapers. I have used iPhones since 3G without problems, so I decided to just let go this time and compromise for my personal sanity.


As for iPad I do have iPad 2 which I use daily and I have just returned the new iPad because of the non uniformity of the screen. Reading emails and surfing safari will get you worked up since you will have pinkish tint on one part and another and cyan green on another. It was also a little warmer and yellowish which I think is subjective. If the screen is uniform set at say 5500k to 6500k color temperature, I will be very happy. But of course, when it is closer to 5500k, it will be more yellowish and hence the likelihood of seeing shades of grey that are non uniform will be higher unless the screen quality control is very good. That's why cheaper screen panels are bright as the fluorescent bulb to hide the non uniformity. Kind of a cheat I think. I think for photographers, a warmer temperature is more natural. Quality screen panels like Enzo have hardware uniformity controls to ensure the screen is uniform in color. Maybe apple should follow suit being a big company.


Well, my take is to continue using my iPad 2 and return the iPad 3 if the problem persists. Not worth it as my iPad 2's screen is very uniform and not yellowish at all. Maybe at 6300k color temparture I would guess based on the many spyder calibrations I did with my MacBook pro. I will probably buy the new iPad at a later stage because I like the sharpness in the text. Apple seems to go one step up on the text sharpness which is to me minor, while going a step back on the background which is to me something major. So what if the text is so sharp while the canvas is so dirty. But still, it is resolutionary actually and I applaud apple's push for that. Just hope for better quality panels from apple's third party panel factories...

Mar 25, 2012 12:13 PM in response to lindon85

After going through 3 iPads, all with the same yellow, I decided to go to the Apple Store again, since they called me that they had another iPad.


I met with the head of the genius bar. The new iPad, the fourth I was seeing, was even more yellow than mine. He said he heard from some of the genius' that there might be a "glue curing" thing. The fact that my third iPad had been used for 3 days, compared to the 4th fresh out of the box one, made us go, "hmmm."


So, I stayed with the third and at the 2 week point I'll decide my next step. The head of the genius bar reassured me they would take care of me even past the return period.

Mar 25, 2012 7:19 PM in response to lindon85

So, I swapped mine. New one was identical. Someone in forums had linked to a color gradient test:


http://ctein.com/TOP/color_gradient_test.tif


So I went and looked.


... Turns out, so far as I can tell, the new iPad is right and the old one was wrong. I've compared against my Air (which has a relatively poor display, and mostly agrees with the iPad 2), and against a really nice NEC IPS display which has been color calibrated with a Spyder (and which agrees with the iPad 3 on everything except that the NEC has a slightly richer green).


So I think the guys at the local apple store were right. Yes, it does seem to be the case that every new iPad they have is yellower than every iPad 2. It also seems to be the case that the one I've got right now has way better color fidelity to gradient charts than the iPad 2.

Mar 25, 2012 9:57 PM in response to kebel21

To follow-up on my original post:


I decided that I couldn't live with the partial yellow screen and didn't believe it would go away as the screen on the first iPad I had didn't change after a week. So, I decided to try something different. First, I went to a different Apple store (I'm in Chicago area so we have a bunch). Second, reading through the thread, it seems a lot of the problem iPads are 64GB. Total conjecture for sure, but I decided to exchange for a 32GB on a hunch and I realized I didn't need 64GB anyway. I also figured this would be easy to do since it was a model exchange rather than a "defective" exchange.


While waiting for an Apple employee to help, I checked as many of the new iPads in the store as I could (all 16GB wifi, Verizon, or AT&T). Four had great screens - no yellow - and no red push either like the three I previously had did. A fifth had slight yellow on the left side and red push like the one I was returning.


By now the employee comes over and I explain what I want to do. No problem, he brings out a 32GB Verizon. Very anxiously I open it up, turn it on, and go straight to Safari once it activates. Finally a good screen. No yellow and white whites without the red push. I actually compared it to the one I was returning and it was amazing the difference. My advice is to exchange until you get a good one or simply return it. Don't try to "live" with it. Good luck.

Mar 25, 2012 10:23 PM in response to lindon85

I am on my third iPad and each one has had screen problems. The first one had yellow patches. The second and third one had/have discoloration in the form of redness on the top part and predominantly a green hue on the bottom.


Apple needs to look into this as the defects are rampant. I am tired of going back and forth to the Apple store hoping to find a "new iPad" without screen issues. Very frustrating situation! I do love the retina screen, it is very very lucid and beautiful. However, if you're surfing the web these discolorations are very noticeable and detract from the experience.

Mar 25, 2012 10:35 PM in response to appleidseebs

"Turns out, so far as I can tell, the new iPad is right and the old one was wrong."


There seem to be two issues people complain about.


1) Overall yellow tint. I certainly saw it, my wife saw it. I don't see it anymore and my wife doesn't (only I have been staring at the display for any length of time).


I have a suspicion that the color has remained unchanged, and that I've adjusted to what my brain now thinks is normal.


2) Partial discoloration and/or different colors - red, green, pink, etc.


I would like to see some pics posted of this issue. How obvious is it to anyone else?

Mar 25, 2012 10:40 PM in response to iDave

Both of mine were consistent over the whole display, and definitely looked yellowish/greenish compared to my Air (bluer) or my iPad 2 (redder). But... Comparing to a calibrated display, it looks like the new one may be better. The other thing that was bugging me was lost of contrast on a couple of icons, but looking more closely, it appears that at least one of the apps has a high-res icon which actually LOOKS different, so the things I was looking at aren't there.

Mar 26, 2012 9:52 AM in response to lindon85

I posted this image in a different discussion, but adding it here as well. I don't mind if things are warmer on the new iPad ... but mine is affecting the greys and white's too much - my grays are brown. I work with calibrated monitors, so going back and forth gives me headaches. Also, I'd like to note that my brother has a new iPad as well, and his is NOT this yellow ... his can do grays properly.


User uploaded file

Is anybody else getting a yellowish hue on their new iPad?

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