iPad 3 + 4G - Rogers - No Service

There's a discussion about this on Rogers Redboard:

http://redboard.rogers.com/2012/canadas-fastest-and-largest-lte-network-is-now-a vailable-on-the-newest-tablet/#comments

Same problem here. New iPad 4G with a Rogers LTE sim card shipped at the same time. Here was my recent post in MacRumors - seems to be the same problem as everyone else here...

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Im trying to activate the cellular data on my new iPad, using a new Rogers LTE SIM card purchased at the same time as the iPad. I can't, for the life of me, get it to work.

I've tried toggling off LTE, I've tried adding the Rogers APN settings (rogers-core-appl1.apn), lots of reboots, and still nothing. Under Settings -> General -> About, Network shows "unavailable" and at the top of the iPad it continues to say "No Service". The About page does show ROGERS 12.0 for carrier and it lists an IMEI.

I seem to remember seeing "SIM not provisioned" at one point - I think when I pressed the "Network: Unknown" field under About. Now I don't see that anywhere though.

Anyone have some tips? Maybe a Canadian Rogers person?

Thanks for the link Bob. This whole situation is very unclear. Whereas we could previously self service our subscriptions directly from the iPad, some folks on the Redboard say we now have to call Rogers to get things going. Talk about regression if that's the case. I have an AT&T SIM and tried it with the unit. The View Account option appeared within seconds of inserting it.

I just got off the phone with tech support at Rogers and they told me the SIM they sent me was the wrong one. They sent me a prepaid sim and it should have been a post paid sim. Tech support told me to go to the Rogers store to replace the sim and that I would then have to call Customer Care to set up a plan. Talk about time consuming. Arggg!!

But iPad 2 SIMs should work... Apple support documentation says that just moving the SIM from the old to the new iPad should work. This is not a technical problem, this is a problem caused by Rogers trying to switch people to more expensive plans.

I received the sim from apple. Shipped separately but still arrived the same day as my iPad. Maybe this problem is caused by apple shipping out the wrong sims then. I'm going to head to a Rogers Store this morning and try a postpaid sim to see if that works. I'll report back.

I just tried my iPad2 Sim and same deal. Searching and then No Service. Restarted the iPad etc.

Total garbage this is.

I think some Bell folks are having the same issue.

Unlike some here, I can make do with just wifi for now... I really just want to know that this is something that will be fixed automagically by Rogers and doesn't require me to make a trip to the Apple store or my local Rogers store. Surely the sim cards Apple sent out weren't the wrong card. They even say iPad LTE on the label...

On their data plans page (http://bit.ly/yv72vA), Rogers says that on-device plans are available for iPad 2 while LTE plans are "available at Rogers stores across Canada". So... Does this imply Rogers won't offer on-device LTE plans and that we must get in touch with them to get a Flex plan that renews monthly?

I just got off the phone with a Rogers rep. She was very nice, but had no idea of the issue. She checked with her supervisor who said there are no issues with Rogers and that I should just call Apple to get it resolved.

:-)

Yup. Ever so helpful aren't they.

Ok I'm reporting back in with my LTE connection. Had to go to the store and set up a monthly account. They took my driver's license and credit card, gave me a new sim and it's now all working. The customer service rep told me the new LTE sims have to be activated at a store.