You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

The New iPad will not sync all photo's

I picked up the new iPad yesterday at the Apple store and am having a problem getting it to sync all of my photo library.


Im using iTunes on Windows 7 to sync the "My Pictures" folder to the iPad.


It will sync some but not all of the folders in the "My Pictures". I have deleted the "iPod Photo Cache" folder, that did not help.


I have 2 iPhones and 2 older iPad 1's which sync the photo's just fine.

iPad (3rd generation) Wi-Fi + 4G (VZ), iOS 5.1

Posted on Mar 17, 2012 8:41 AM

Reply
501 replies

May 7, 2012 8:30 AM in response to istariwhiterider

There is nothing simpler than a file system. Drag, drop, done. I understand Steve Jobs wanted to appeal to non-technical people who'd rather deal in "photos" than in "files" but the ability to copy a file should be there as a bare minimum no matter what. It's the fastest and easiest fallback to any application-specific issues. And we all know how many issues iTunes has.

May 7, 2012 8:34 AM in response to zecanard

Exactly...which is one of the reasons that I'm switching from my iPhone to the new Samsung Galaxy S3 when it's available. Tired of the walled garden. Tired of the bottleneck that is iTunes. Tired of Apple with it's suing Samsung, suing domain names for control, 30% commission over every app sold, lack of further innovation, slavish copying, overpricedness, and freakishly paranoid control over everything they create. Good riddance.

May 7, 2012 12:15 PM in response to wsmeyer

To be absolutely frank I don't particularly care if the problem is iTunes or the iPad 3....s some have said when we pay $699 it should work. One has to assume these guys checked it out before releasing these things.....also what's most annoying for me is Apples inability to admit they have a problem. I spent quite a while one the phone with this service guy and told him I had found many many folks with exactly the same problem and that it appears there is a bug ....and what he said is that there are many who have no problem.....what sort of a response is that?

May 7, 2012 12:27 PM in response to MMeador

A vast improvement....it now synced 3 photos out of 4,000...brilliant.


This is my second attempt at an iPad3. The first went back a couple of weeks after release...the apple support person I spoke to certainly DID admit that they had a problem. Got this new one 10 days ago...created a completely separeate photo library for it...just JPEGS. Managed to get it to sync 2,000 then added a couple more folders and.....back to square one. Update to 5.1.1....now only syncs 3 photos.


What a heap of ****. Absolutely scandalous.


The problem is definately with iTunes. That's why when you manage to get the iPad 3 to sync some pictures you then screw up your previous iPads, iPods and phones.


This is going to be a pretty difficult problem to solve for those of us that have multiple apple devices...as having separate photo caches goes against the whole iTunes philosophy.


Aren't MS Windows devices so much easier?? MS have long since leant how to deal with an infinite number of hardware and software compatability issues.


Maybe Apple are arrogant enough to think we will all throw our legacy devices away shortly..........this sort of incredible arrogance is usually the beginning of the end. They would certainly deserve it.

May 7, 2012 6:37 PM in response to MMeador

Just spoke to Apple "support" about this issue. The first engineer never heard of this. He said that they don't read the discussion forums.


He moved me to a "senior" resource who had heard about the problem but said it was impacting "a minimal amount of users". He started babling about windows security software, etc. I finally showed him that pictures of a certain size would sync. He said they are looking at it, but there was no ETA on it.


Gee, thanks Apple.

The New iPad will not sync all photo's

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.