You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

McKiwi Author

Level 1

0 points

iCloud mail problems

For the last 26 hours we are unable to receive emails from our iCloud account.

The message is 'Cannot Get Mail, the user name or password for iCloud is incorrect'.

I do not think that my user name or password is incorrect as it works for all other related iCloud services and iTunes, etc.

Even after changing the password, the iCloud mail error is persisting on all devices, iPad, iMac, MBP, iPhone.

Any help anyboby?

Cheers

McKiwi

MacBook Pro, Mac OS X (10.7.3)

Posted on Mar 17, 2012 2:40 PM

Top-ranking reply

gianlorenzo

Level 1

5 points

Posted on Mar 17, 2012 2:59 PM

I would ask to you and ALL the ones who are having this problem to click SENDO ERROR TO APPLE, on icloud homepage. May be we have an answer, Thanks

Gianlorenzo

View in context

44 replies

mindphd

Level 1

2 points

May 14, 2012 12:33 PM in response to McKiwi

I cannot access my mail from my imac. It is working on my iphone and ipad but I have serious work to do and using either device is slowing me down. Anyone else having this problem?

Jun 9, 2012 4:57 AM in response to McKiwi

Hi all.

I also have the same problem! Only on iPod and iPad. iMac is OK (although it had a different problem for a while after the move from MobileMe to iCloud.

Jun 25, 2012 10:50 PM in response to McKiwi

i had the same problem. i think to create an ApplePrEr FanÜage ( Applle errors probleme ) what do you think about.

Jun 26, 2012 4:53 AM in response to leonardo da vinci

in future i will use Googlemail and all other tools. these tools are much better integrated. i can use my documents even on my old G5. icloud is a poor solution from apple. whats a pity that steve jobs has died.

Jun 26, 2012 4:55 AM in response to ddrbs

i fear that noone reads these reports !!

Sep 11, 2012 2:19 PM in response to McKiwi

I have had the same problem since this morning in Italy. Very frustrating!

Sep 12, 2012 1:21 AM in response to federokete

MaCs here from Turin........same problem, same frustration :-(

Sep 12, 2012 8:33 AM in response to McKiwi

Is there anyone at Apple listening out there? It's been 2 days I can't use my email. Could you please reply and provide support?

Thank you!

Philly_Phan

Level 7

20,725 points

Sep 12, 2012 8:55 AM in response to federokete

federokete wrote:

Is there anyone at Apple listening out there?

No. Other than occasionally monitoring for forum abuse, Apple does not read posts in this forum. Call Apple directly.

LOtang

Level 1

0 points

Sep 12, 2012 8:58 AM in response to Dr. Doc

Same here Dr. Doc, I can get into icloud but not into mail. And all that shows from Mail client is that the server is innaccessible

LOtang

Level 1

0 points

Sep 12, 2012 9:00 AM in response to LOtang

Curious that none of my iOS devices are even showing there is a problem.....aside from no new emails for 2 days.....

Sep 12, 2012 9:30 AM in response to federokete

Apple is aware of it and working to resolve it. Currently 1.1% of users are affected.

Anytime you need to find out if it's you or if it's Apple you can check the iCloud Support website:

http://www.apple.com/support/icloud/systemstatus/

FWIW, no problems (for me anyway) here in the NW U.S.

Sep 14, 2012 4:01 PM in response to federokete

FYI...

Apple has sent an emailed apology to customers affected by the recent iCloud outage that took down email for a small fraction of users for several days. Apple claimed the outage only affected 1.1% of iCloud users.

http://www.macrumors.com/2012/09/14/apple-sends-emailed-apologies-for-icloud-out age/

FWIW, ALL email services have outages. Apple, Gmail, paid and otherwise. Anyone that depends on a single email address is simply asking for trouble. My advice is to get two or three additional email addresses and be prepared.

Slly71

Level 1

8 points

Jul 2, 2017 6:31 PM in response to McKiwi

I'm just looking for any info on iCloud dr and particularly how to get things into it and then see them. Mail, messages and other things

iCloud mail problems