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iCloud mail problems

3548 Views 43 Replies Latest reply: Sep 14, 2012 4:01 PM by richsadams RSS
  • Jeff Grant1 Calculating status...
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    Mar 18, 2012 9:16 AM (in response to McKiwi)

    My iCloud acct has been out of service since 16 March.  I hope it has to do with the introduction of the new iPad.  No Mail on any device.  My wife's account is fine.

  • jesspdx Calculating status...
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    Mar 18, 2012 9:24 AM (in response to jesspdx)

    Mail is back for me- almost exactly 24 hours later.

  • Joachim Blunck1 Level 1 Level 1 (60 points)
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    Mar 18, 2012 10:54 AM (in response to McKiwi)

    I've been down since 3-17.  Now approaching noon 3-18.  Reset password, etc.  NG

     

    Ugh

  • Aaron Smith6 Calculating status...
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    Mar 18, 2012 10:54 AM (in response to Aaron Smith6)

    Mines back up and working. Only thing I did was log into iCloud.com, go to mail and then submit error to apple. Good luck everyone.

  • Jeffrey Spahn Calculating status...
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    Mar 18, 2012 1:44 PM (in response to McKiwi)

    Reset password.  Email doesn't work on iCloud or on any of my devices.

    I have submitted an error report to apple about every 10 minutes.  

  • Jeff Grant1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 19, 2012 7:03 AM (in response to McKiwi)

    I called Apple.  He verified there was no problem on their end and then walked me through changing my password.  Email restored.

  • Jeffrey Spahn Level 1 Level 1 (15 points)
    Currently Being Moderated
    Mar 19, 2012 7:06 AM (in response to Jeff Grant1)

    It's funny isn't it.  If there is no problem on their end, why do WE have to change our passwords that have always worked?

  • Joachim Blunck1 Level 1 Level 1 (60 points)
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    Mar 19, 2012 7:34 AM (in response to Jeffrey Spahn)

    Not sure who you guys are talking to.  I called Apple Support yesterday evening.  The person I spoke to said they had gotten word yesterday morning that there were issues with iCloud Mail that were being worked on.  My Mail came back about an hour after the call.  Incidentally, my son's mail was unaffected.  My guess is the new iPad introduction, which tosses millions of new devices into their system in a very short period of time, bogged things down. 

     

    BTW, earlier yesterday I tried the password chnage to no avail, though I have a nice, cryptic password now.

  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Mar 19, 2012 8:15 AM (in response to McKiwi)

    For maybe five days, I've been seeing the problem on my Mac.  It happens when I first open the Mail app but all that I need do is "Cancel" and all is OK.  Problem does not return unless I log off and back on.  My iPad and my iPod seem to be OK.

  • richsadams Level 1 Level 1 (70 points)
    Currently Being Moderated
    Mar 21, 2012 12:53 PM (in response to McKiwi)

    I've been running into sporadic problems with iCloud/MobileMe mail today (March 21st).  Sending mail causes an "incorrect or missing password" loop.  I re-enter my password in the error popup multiple times and eventually the message will send.

     

    It's a MobileMe account I've had for years.  No changes on my end and it's been working fine for several months now. 

     

    In Mail Preferences the Outgoing Mail Server (SMTP) shows "MoblieMe (iCloud, Offline)".  Reset everything and still no change.

     

    It looks like something is amiss with iCloud email again today.  Just wondering if others are experiencing this.

  • Reilly76 Calculating status...
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    Mar 30, 2012 10:42 AM (in response to JennJLH)

    Here is your solution:

    Mail > Preferences > Accounts > enter the following information in the incoming and outgoing mail server!

    IMAP (Incoming Mail Server) information:

    • Server name: imap.mail.me.com
    • SSL Required: Yes
    • Port: 993
    • Username: example@me.com (use your @me.com address from your iCloud account)
    • Password: Your iCloud password

    SMTP (outgoing mail server) information:

    • Server name: smtp.mail.me.com
    • SSL Required: Yes
    • Port: 587
    • SMTP Authentication Required: Yes
    • Username: example@me.com (use your @me.com address from your iCloud account)
    • Password: Your iCloud password
  • Dr. Doc Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 10, 2012 3:33 PM (in response to McKiwi)

    Our email has been down since last Friday as our password (which I know is correct) keeps being rejected by the what was the Mobileme server (iCloud) now. So I keep error messages to enter my password or verify my Mobileme member name and password in system preferences even though I've already attempted this numerous times. I've even deleted and recreated the mobileme account three times to no avail. Mobileme email failed for a week after I migrated the account to iCloud then only worked again after deleted it and recreated it. Now after a little less than a week it quit again. So I wish the iCloud "geniuses" would address this aggravating problem. I'm sick of having email down although I can still log-in on the web account.

  • IcoudMAILsucks Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 20, 2012 11:03 AM (in response to Dr. Doc)

    Dr. Doc I have the same issue going on. Very frustrating especially since I know my password is correct. Like you, my iphone/ipad and icloud webmail work fine. It may be time to leave iCloud mail in the dust.

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