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Airplay problems with BBC iPlayer (Global) on iPad2 and ATV5.0

Hi,


I've just upgraded to ATV 5.0 on my ATV2 and to iOS 5.1 on my iPad2 and suddenly the Airplay option on my BBC iPlayer (Global) doesn't work properly anymore.


For months I have been watching BBC iPlayer content on ATV via iPad using the in-App Airplay icon. But now when I try that I just get a black screen with a spinning load-icon. Mirroring works, sort of, well it puts something on the screen but the audio quality is poor the video is so pixelated and choppy that it is not watchable. Mirroring generally works fine.


Does anyone have any idea why the in-App Airplay option isn't working? Any suggestions? Apart from the two platform upgrades mentioned above nothing else in my setup has changed.


Using an iPad to Airplay BBC content to an ATV may not be elegant, so before you ask why: I am outside the UK (hence the subscription to iPlayer global) and I do not want to fake my geography using a proxy server (I'd rather pay the BBC a monthly subscription than pay it to a proxy service). If there is a better way to get the iPlayer content onto my ATV I'd be glad to hear it. Maybe I am missing a trick here.


Cheers,

Rob

AppleTV 2

Posted on Mar 17, 2012 5:01 PM

Reply
55 replies

May 16, 2012 12:49 PM in response to Northesk

Mirroring is quite different. It works here too but is not really useable - too much jittering and pixelation (?) to be useful. Airplay, on the other hand, is fantastic and gives rock solid audio and video performance - but only when it works!

Thanks anyway!

I'm beginning to wonder if the problem I'm having is at my end. Only one other person has chipped in with the same symptoms.

Colin

Aug 4, 2012 12:03 AM in response to Rob4l

Hi rob

I discovered the problem was not the recent iplayer update 1.4.2.


I have upgraded from an apple tv2 to the newer apple tv3. The new apple tv3 was still running OS 5.0.


I have updated the software to version 5.0.2 and the airplay is now working with bbc iplayer.


If anyone else is reading this, just remember to update your new apple tv's after purchase!


Sorry if I have caused any confusion.


Warren.

Oct 12, 2012 9:40 PM in response to teomad

Hi teomad (and anyone else who's had the following offer from the BBC)


I received an email a while back offering to extend the period of my subscription when AirPlay mirroring crashed following various upgrades earlier this year.


The anniversary for my annual subscription for the iPlayer service will occur mid-November (Apple sent me a reminder). However the anniversary date is the date when I first subscribed to the service - it's not been extended.


I've written to the BBC, quoting a case number and a copy of their email offering to extend the subscription period asking how they propose to extend my subscription and for what period of time. Several days later and no answer. I'll wait a few more days, before following up but I have this sinking feeling that the offer from the BBC was baseless.


Anybody else had an offer to extend their subscription, which has actually been honoured?

Oct 15, 2012 3:38 AM in response to Northesk

Update to my earlier post; BBC have replied confirming that they'll extend my subscription for a month and provided instructions on how to initiate the extended subscription period. All credit to them for honouring their commitment made earlier this year. For those who have been offered a similar extension you'll need to contact the BBC to redeem the extra time.

May 14, 2013 1:14 PM in response to Rob4l

I have a similar problem, I stream BBC iPlayer using My Expat Telly which I subscribe to but have to view the programs on my iPad, I've tried to view it on my TV using AirPlay, it looks as though it's going to work when the revolving star pops up , but then I get the familiar "error" message.

AirPlay works with everything I wish to view on my TV ( using ATV) but that's the only app I have a problem with.

Does anyone have a clue how I can correct this problem, I doubt if these forums are monitored by the Apple organization, it seems that most problems are left for the individual to sort out, but if Mr Technition reads this, perhaps you might give a little time in making a suggestion on how to sort this problem out.

Airplay problems with BBC iPlayer (Global) on iPad2 and ATV5.0

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