I am having problems with 4G dropping intermittently on my iPad 3rd Gen (have AT&T in Michigan). I know I'm in a 4G area, because I can see 4G on my iPhone. I originally restored from my IPad 2 to the iPad 3. When 4G drops, have to reset network settings or turn iPad off/on to pick up 4G again when this happens. Here's what's been done so far:
- Told by Apple to reset my network settings. Worked for awhile then dropped off again.
- Told by Apple (after checking with AT&T) to reboot. Worked for awhile then dropped off again.
- Told by Apple to go to AT&T and have the SIM card replaced. 4G dropped off again on the way home.
- Told by Apple to trade out iPad 3 at Apple Store and don't restore from backup. Genius bar tech didn't listen to what I told him, gave me a new iPad 3 and restored from my old one. 4G dropped again within 20 minutes.
- Told by Apple they would send me a new iPad 3 from the factory by mail. Wanted to charge me $30 express shipping (which I avoided by buying the $99 AppleCare Warranty). Apple placed an $829 hold on my credit card until they get the old iPad back.
- Didn't attempt to set up third iPad 3 until I called Apple. They had me set up as a new iPad and sync info manually from the old one. What a pain, plus not everything synced over. Guess what? 4G still drops intermittently.
- On Easter Sunday, called AT&T. They said everything looks good on their end and that I must deal with Apple. Called Apple and they said it might be the SmartCover, which is from Apple and brand new. Told to leave it off and see if 4G still drops. I'm waiting that one out right now.
Is this crazy or what? I've spent enough of my time on this issue (at my hourly rate) to more than purchase a new iPad. I'm totally fed up. Apple's customer service, which I always thought was stellar until now, I'm now not so happy with. Wanting me to pay for express shipping, then requiring me to buy AppleCare on a device that was less than a week old, spending 10-12 hours on the phone with various technicians, including 3 senior techs, getting disconnected by them several times with no call back, driving to AT&T store 25 miles away and later to the Apple store 30 miles away, then they screwed up an sent replacement iPad to my home when I told them to send it to work because a signature was needed by Fed Ex. Very bad customer service. So frustrating! I have had 5 iPhones, the iPad 1and 2, a MacBook and an iMac with no problems.
Ideas, anyone? How should I approach this?