MacBook Pro Cracked Screen

I'm baffled. I treat my electronics very well simply because I spend a lot of money on them and want them to last a long time. However, I went to use my computer this morning and at first noticed a scratch on my screen, after further investigation there is a crack in the top portion of my screen from one side to the other. My question is since I've had this particular MacBook less then a year, would that be covered for replacing? If not, how much would one cost?

I'm really confused as to how this even happen.

Thanks!

Macbook Pro, Mac OS X (10.6.4)

Posted on Mar 19, 2012 9:24 AM

67 replies

XavierFC

Level 1

4 points

Mar 12, 2016 2:01 PM in response to Frozen Tundra

Yes that is what I did but the so called "genius"(of insolence) refused to accept my description and said that there was impact and

he will not put it otherwise and I had to pay $480. He spent 15 minutes going through the surface trying to find proof of impact,

but found none. Apple is just another aggressive abusive company. And I will make sure that all my friends colleagues and students

learn about my unpleasant experience with Apple.

Mar 12, 2016 2:02 PM in response to XavierFC

Make another Genius appointment, if there is no impact then they should replace it at no cost. I'll suggest that you try to work with the Genius, if they don't find any impact that caused the damage but refuse to fix it for free. Ask for the manager. The default protocol for the genius may be to simply deny the repair.

XavierFC

Level 1

4 points

Jun 11, 2016 3:34 PM in response to Frozen Tundra

I tried several times to reply to this post but the apple censors cut me off.

I suspect that this Frozen Tundra is working for apple.

Level 7

24,227 points

Sep 13, 2017 11:32 AM in response to AliHusain

Hmm... it does sound like you might have exerted some pressure/dropped the display.

Level 7

24,227 points

Nov 5, 2017 8:46 AM in response to r3h5h678

Agreed; perhaps a defect in your care of the computer.

Level 7

24,227 points

Nov 5, 2017 1:48 PM in response to r3h5h678

Aha! So, you admit it.

Level 7

24,227 points

Nov 7, 2017 4:24 AM in response to r3h5h678

Case closed!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro Cracked Screen