Apple TV Drops from Home Sharing

I'm curious. I am assuming the since you "upgraded the software" your ATV2s are the 720p and not the 1080p?

Personal I haven't found any differences. I'm just trying to track the various levels. So far it appears there is alot issues with the home sharing in general since iTunes upgrade and firmware 5.0(4099) for the ATV2 1080p or upgrapded ATV 720p.

I have this problem too (Apple TV 3). It started a few days ago, I will contact Apple in a few hours (its 3:00 AM)

I am very frustrated, I have looked everywhere for a solution, nothing has worked, the best I have managed to get of Home Sharing uptime since the issue started is around 1 hour.

I've been fiddling around with my modem, apple tv 3 and MPB's settings... I can't get it to work properly.

As others have said, I can watch Netflix, YouTube, etc. Home Sharing is the issue here.

We have to start making some serious noise about this.

go to your network adapter, either wifi on computer which hosts Itunes, and disable IPV6.

This solved it for me, and been working for hours now this morning, streaming out the favourite shows to my kids.

I read this in another thread and tried it, and now its been working for as long as I even has had since I got my new ATV3.

Hi R2742,

Yes both my ATV2's are the 720p variant as its only the ATV3 that is a true 1080p version.

I was looking to buy another ATV (ATV3) but I am going to hold off till I see that this issue is resolved.

I am so frustrated and disapointed in Apple, and I really hope that this is not the start of a slippery slope into mediocracy post Steve Jobs (RIP)

Lets hope Apple wake and smell the coffee, on the off chance that they scan these posts for specific names,

Then I hope Tim Cook, Eddy Cue, Scott Forstall, Jonathan Ive, Bob Mansfield & Jeff Williams, are all having the same issues with their iTunes and Home Sharing because hopefully they might actually start delivering on Steve Job's ethos of devices that were easy to use straight out of the box.

It might also be worht dropping Apple an email to complain. I would suggest media.help@apple.com, as in my experience the one team that will also make sure a voice is heard are the media teams as they seem to understand the importance of customer satisfaction and how loud an angry voice can get and the damage to a reputation that is so difficult to restore.

Come on Tim Cook, Eddy Cue, Scott Forstall, Jonathan Ive, Bob Mansfield & Jeff Williams, get it sorted.

Please find below the email that I sent to the media.help address, perhaps if we deluge them with the same or similar emails, it might draw their attention to do something about this

I would like to bring to your attention the growing voice of frustration on the discussions.apple.com forums regarding the apple TV and iTunes home sharing fiasco that is currently besieging beleaguered believers in apples products.

Recently you released a software update to what was a brilliant and stable product, that has for many thousands of users created huge issues with what is a basic function of the device, resulting in it being next to useless.

What is worse is that so far you have been unwilling to admit that there is any issue or to release any statement suggesting that you are looking into it.

I am hoping that this will land in the inbox of someone who gives a **** and sends it onto somebody who can make a difference, please point them to wards https://discussions.apple.com/thread/3820946?start=15&tstart=0 or just do a search of how many threads there are currently looking for solutions to the same / similar issues.

Thank you

UPDATE: issues have been solved on my side with last week iTunes update.

just noticed the * in my post, can i assure you i hadn't sworn and wasn't advocating that anyone should, I had used the word that also describes a means by which to hold water back!

I do hope no offense was caused

I have now tried diabling IPV6 and so far that doesn't seem to have worked either 😟

I will keep trying and let you know if i have any success, also the last post about the iTunes update working, I have checked mine and I am bang up to date on all my software so that hasn't worked either 😟

Finally, nothing fixed. Still have the problem.

guyjacques, did you try to disable ipv6 ?

I just sent my email

@askbugsy

I returned by ATV2 720p (at 20% price lost) and purchase ATV2 1080p --- Same problems, if not worse.

Also, somehome I got through to brian who said he was the Lead for Apple TV2 (not sure if PM or Engineer) so he was interested in what I found over the next few weeks. He was pleasant and we went through several variations he was apple to repeat..

1.) was the SSID passwords are not remembered if you go to the configure screen to look at SSIDs available. I was using several different ones for various reasons. He acknowedged, hmm, you're right. No, ticket open or admitted "bug".

2.) For the network he also managed to make sure your channel is at least 2 channels from any neighbor systems. funny my other products don't have this issues.. I guess the bandwidths for each channel are pretty close.... but why would it just show up with the new firmware? He also I advised to post hear as brings the most attention to getting action taken. I will post on the other site as well. The more complaints from different unhappy customers the better.

For the network dropping I did get a case number

Sorry it was Brian ...Senior Advisor..without giving the case number. Here is the senior advisor number.

Not sure if he will reply without a case number... but enough people are having this issue I don't believe its due to "my" network.

>>>>>>>> snippet <<<<<

Regards, Brian

Senior Advisor

<Contact Info Edited by Host>

>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<

R2742,

Nice effort!

I don't believe that it is due to any of our networks as they haven't changed.

The interesting factor for me is that i updated my main ATV2 in the living room after seeing there was a new ATV3 available and had checked for a software/firmware update. As things happen, i didn't do my daughters ATV2 in her room as she was asleep and I didn't want to risk waking her. I then didnt use the main ATV2 up until last week when i realised all the problems, however in the mean time my daughter had quite happily been using hers with no problems.

I had then updated her one because I hadn't realised the scale of the issue and guess what, hers won't work.

I am convinced that the issue lies in iTunes update to (10.6.1 (7)) as neither the ATV's or the remote apps work where they use to. Also when you go into Videos on the iPad/iPhone or into music, you don't get the shared option appearing either.

They really need to get this sorted.

Interesting to see how apple do their internal email, perhaps Tim Cook is TimC.... perhaps a prospective email to the various board members using that guide might bring some attention quicker

Like many of you, my Apple TV would see my iTunes library, play a movie or something for about 5 minutes, stop, and then fail to load my library. I have a wired connection between my Apple TV, router, and Windows 7 computer, which hosts iTunes. My iTunes is updated to the latest (10.6.1).

After resetting and, then also, restoring the Apple TV, the problem persisted. I then decided to test my firewall settings. I unplugged the cable to the internet on my router. I then went to my Windows Firewall setting and turned off the Firewall for the "Home or Work (Private) Network", but left the firewall up for the "Public Networks". Now, Apple TV is working great.

Because I don't want my firewall off, even from the private network, I'm going to turn the private firewall back on and tweak the settings until I find the right combination to allow for communication. I know that TCP port 3689 needs to be open. Would I modify the "Inbound rules" for iTunes in Windows Firewall to allow the TCP port and UDP port? Would "iTunes" be the right one to modify? Thoughts?