Apple TV Drops from Home Sharing

I am having issues with my Apple TV 2 dropping from Home Sharing after roughly 5 minutes of usage. I currently have the latest updates installed for iTunes, Apple TV and my time capsule router. I've done a hard reset on the router, my modem, turned off home sharing and turned off Wi-Fi sync. I've also turned off home sharing on the Apple TV, reset all my computers (two MacBooks and a MacBook Pro all running 10.6.8) and then restarted everything. The system works for roughly five minutes, but then the problem starts up again. The system used to work fine, but I've done a few things recently that may have started the problem, such as installing the newest version of Apple TV, installed iOS five on my phone and purchased two new iPads. I feel confident that the Apple TV is the issue, because the same thing occurs with all three of my computers and airplay and mirroring does not work with my iPhone or iPad's.


I've search the forums for other fixes, but haven't come across anything that seems to work. Does anyone have any other suggestions on how to solve this problem?


Thanks,

Ryan

Posted on Mar 21, 2012 5:49 PM

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201 replies

Apr 16, 2012 2:03 PM in response to Ryan Samoheyl

I am posting to possibly several lists with issues with the ATV and homesharing-- Through much random trouble shooting I found time and date needs to be accurate on ATV and Computer-- Sure nuff ATV is wrong, I changed, off of auto and put in Dallas (my localist) It worked! Few minutes later it changed on it's own to Chicago-- I changed it back, this time no worky-- Went back again to general few min later and my time zone changed to Chicago AGAIN!!! Time zone is an issue. From what I have seen many are on Lion, I am not, intel duo won't go and I am holding out for newer Imac. So Lion is not cause. I was having some photo transfer issues before update, and updated and this is what I got-- Only network ability no homesharing. Need an American Apple tech to read this and give a flip.

Apr 17, 2012 8:59 AM in response to travisfromremsen

I bought an Apple TV a few days ago and had the same problems described here ... Initially, although it could play Netflix content, tha ATV could not see my computer (Sony VAIO Laptop) at all. I tried the various solutions suggested here and in other posts (hard-wire the ATV to the router, delete iTunes plist file, etc.). Eventually, ATV saw my computer and was able to play iTunes content and view photos, but the connection would drop after five minutes every time. I also was not able to use AirPlay from my iPad 2 - no icon to push the content.


After a few more web searches, I happened upon a "Troubleshooting Home Sharing" page on the Apple Support site (http://support.apple.com/kb/TS2972). I went through the checklist and The "Check Firewall Settings" resolved all issues with the ATV ("open TCP ports 123 and 3689 as well as UDP ports 123 and 5353"). I logged on to my FiOS router and assigned the ATV a static IP address and port-forwarded the ports listed in the checklist. I can now play any iTunes content from my laptop wirelessly (I still have the ATV hard-wired to the router, I've not yet tried that without the ehternet cable since I did the port forwarding - why mess with perfection?) and I can AirPlay from my iPad (pretty much anything except HBO GO - thanks HBO!).


ATV now works flawlessly and I'm quite the happy camper.

Apr 18, 2012 4:28 PM in response to Ryan Samoheyl

Hi, i have the same problem but me is more like after a couple of hour. I'm pretty shure that the problem is with itunes, cause i have the problem with 2 ATV(2), 1 ATV(3) and the Ipad2 and when i restart itunes it work. It's not a problem with the network or the router( airport extrem). I try restarting the router, changing the energy saver, restarting the computer, clearing the cache of everything... and the only thing that seem to work for a while is restarting itunes. And the problem begin with the last update of itunes 10.6.1(7). So please apple stop blaming everybody else, sometimes you are the problem.

May 4, 2012 10:01 AM in response to Ryan Samoheyl

Same thing for me.


My ATV2 is plugged into the router that the iTunes machine is plugged into.


The show will play for between 1 minute and about 10 and then Home Sharing goes away. The entire show is cached in the memory (the progress bar is completely filled in white). That must mean that the connection to the Credit Card Processing system at Apple has been interrupted.


I own the show. It's on my server. In iTunes. I'd like to watch it. Once it is fully cached into the ATV memory I should be able to unplug the ethernet cable and still keep watching, right? Nope.


This only started after the most recent update. Last week everything worked fine. Nothing has changed in my network. It was just a software update.


Apple should allow us to roll back one version of the firmware.


How do I return all my Apple Products?

May 9, 2012 5:11 AM in response to Ryan Samoheyl

Hi all I can see this has been a problem for a bit of time, is there a reliable fix on the way? I have all Apple gear apart from the a Motorola modem and now every five minutes both my ATV's drop out, this only started yesterday, restarting Home sharing fixes the problem for the another 5 minutes.


There are 5 pages of this issue and no proper answer that I can find within the discussion. Getting up every five minutes to turn off and on Home Sharing is not a fix.


Please Apple at least tell us there is a problem that you are looking into or something. I get the whole 'never admit fault' marketing BS but really???? .... you have millions of loyal apple-philes that scream your praises at every opportunity, it would be so much better to at least give us some minor info to say someone is looking into it.

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Apple TV Drops from Home Sharing

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