Hi all,
I have a similar-but-different problem.
My mother's old iPhone 3 was really playing up with txts - losing txts, refusing to play any noise for incoming txts. My father bought her a new iPhone 5, and did the whole rigmarole of transferring all the photos and contacts and so on. When she started using the new iPhone 5 she found it had simply inherited the same problems - lots of problems with txts.
We took the new iPhone 5 to the Apple shop, and they tried a 'Restore' which wiped out all the recent txts, but didn't fix the problem. "Oh," said the helpful Apple employee, "It shouldn't have done that." He explained that the txting database must be corrupted, and the next thing we must try is a full erase and Restore. he told us to back up the phone first.
I can't synch the phone on my computer. It tells me I don't have a new enough version of iTunes, but when I try to get a newer version it tells me my computer can't use a newer version. So my choice is to find another way of backing up or buy a new computer. i can't afford a new computer.
I've backed up all the photos to iPhoto. I hope I'll be able to reload those if we get the phone working, but it isn't all that important whether they're on the phone or not.
The next problem is how do I back up the contacts in such a way that I can reload them onto an iPhone 5, if we get it working? I've tried various links to software in this thread and others, but some of the software is PC-only, some requires a 'jailbroken' phone, some can download Contacts but don't say they can upload.
Can anyone suggest a programme that definitely can both download/backup the Contacts *and* put them back on an iPhone 5 after it's done an Erase and Reset?
Thanks very much if you can help.