Viber can't access Push Notifications

F M 1 2 3 s solution worked great!!!

Whilst it probably too late for you, I had the same problem and shared the same frustration as I knew Push Notifications was on. The solution that worked for me, as obtanied from Viber support site, was in addition to Push Notifications being on, I had to select Banners OR Alerts [further down menu under push notifications] AND Notification Centre ON, Badge App icon ON, Sounds ON and View in Locked Screen ON. Apologies if you have already tried the above, but all I can say is it worked for me. All the best.

@jpv1 -

We are still looking into the issue you described, but it is hard for us to pinpoint the source of the problem.

Note that we are working on a new, big version of Viber, and we hope to release it fairly soon (we don't have specific release dates yet, but we're not talking about months here).

Once available, we invite you to try it out and see if it finally solved your problem.

Until then, we recommend that you consult with other users on the Web and see if they had experienced similar issues - maybe a user-based solution can be found.

Our pleasure to help, and we hope to receive you positive feedback soon 😉

I've done everything suggested here and am still having the problem. Running iOS 5.1.1 the latest version of viber. iPhone 4 not jailbroken.

i am using iphone 3G with IOS 3.

push notification error.

any updates of solution ?

@sid1981 -

Hi,

The cause of this problem might be the fact that your iPhone is jailbroken/hacktivated, and that interferes with Push Notifications in your iPhone. Our support team might be able to assist you further with this issue - please read this page in our official Help Desk: http://bit.ly/uRG1Dw

This is not an Apple issue, rather an attempt by Viber to drive individuals to use Viber. The advent of iMessage essentially made Viber obsolete to avoid text data charges by carriers. The solution of activating all options in the Notification Center does not indicate a problem with Viber accessing push notifications - it has to be native programming to the Viber app. If Viber were truly having issues accessing push notifications, the settings in the Notification Center should make no difference.

Hi @reardonmj -

The fact that Viber requests all Push Notifications to be on is indeed a "choice" of our programming. However, why should it be considered as a negative thing, like you put it?

It has no external effect on any other iPhone or app functionality, and it simply assures the full availability of the user to receive free calls and text message through the app, using our free service.

Besides, the problem described above in this page concerns a problem with the whole Push Notification mechanism, not with a scenario where users accidentally forgot to activate one specific notification (for example - Banners) out of the three. So - its source is different, and that is what we explain in our quick&easy help page, to which I linked in my previous message.

I apologize if my reply seemed negative. I read the thread differently, and "It's Apple's problem" is a much different answer than "Viber requires all push notifications to be enabled and here's why..."

I'm with the same problem that jpv1. When I use the Viber the following warning. " NOTIFICATIONS ARE OFF, TO USE VIBER, YOU MUST ENABLE PUSH NOTIFICATIONS. PRESS SETTINGS TO ENABLE. RETURN TO VIBER AND PRESS RETRY. but, When I press settings, nothing happens. Someone could help me? thanks

Hi @rafaelnc -

Have you checked out the page in our official HelpDesk regarding this issue? It can be found here: http://bit.ly/uRG1Dw

Note that at the bottom of it, you can find a link to opening a support ticket to our Support Team, in case you still run into trouble after trying the solutions outlined there.

Hi, i solved the problem switching on sounds in the notification settings...