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I'm having an issue with iTunes/ Apple TV. Actually it has been ongoing. I have a particular iTunes library shared on a private subnet (together with the Apple TVs) from a Mac Mini. I can connect and play content any time with iTunes on another computer 100% reliably. But around 60% of the time when I try to connect to it from any of my four Apple TV (2's) an error comes up saying "Could not connect to "<home shared iTunes library name>" ", "Make sure the computer is on the same network as your Apple TV. the iTunes version is up to date and iTunes is running". The answer to those questions (as always with such messages is obviously 'yes':

Yes of course we are on the same network. If I wasn't, the library wouldn't have even shown up in the first place before selecting it
Yes iTunes as always is the latest version thanks to Mac Software Update
Again 'dah'. See response #1

If I restart the offending iTunes library the error is resolved (although sometimes it does require reboot of the Apple TV) but could reappear as early as within the next 24 hours. This issue has been occuring for a very long time however appears to be increasing in frequency. It occured as well on the Apple TV (v1).

Anyone with clues on what's going on here?

Thanks

Greg

Posted on Mar 29, 2012 8:28 AM

19 replies

Sep 30, 2014 4:45 PM in response to gemzap

Finally got my Apple TV to connect to my home library after a lot of messing around:

Final solution was:

Within each Airport Express I set a static IP under/internet and then under connect using I selected Static and setup the IP and DNS

Weird thing thing is worked fine until an update broke it, finally working again!

Nov 14, 2014 10:45 AM in response to Steven 168

BINGO!

Rebooting worked for me as well.

Nov 15, 2014 1:57 AM in response to SeaWolf47

nothing works with mine, I tried to change firewall options (unactive after and before) but nothing, I tried to change library name... Nothing.

Opening ports on the router... Nothing.

I'm desperate. It's very annoying because it can receive streaming from Mac but can't find itunes library.

MIne is ATV2 and my Mac mini is running Yosemite from fresh installation, with Yosemite beta the problem wasn't there.

Oct 14, 2015 12:47 PM in response to Steven 168

Resetting the Apple TV worked for me.

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