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itunes stops working for windows 7 64bit

Hello,

As the title says, I am using Windows 7 Professional x64 on my home computer. I am trying to run itunes but it always says "iTunes has stopped working". if necessary, i will upload a screenshot of it but that's all the information I get.

it occurs when:

exporting music to my ipod classic
adding music in the "automatically add to itunes" folder
adding music by drag and drop
every 30 seconds (without doing anything) - this number is an approximate, it may be less

I have tried the following things:

uninstalling and reinstalling
uninstalling and emptying my music folder, then reinstalling
clean uninstall (using a tool such as iobit uninstaller with Advanced System Care), then reinstalling
tried downloading again, in case the download corrupted the first time
looking up some registry stuff

my sound drivers work, so do other players like VLC and codecs like media player classic's codecs. i can confirm that itunes was one of the first programs to be installed on my computer so the codecs do not effect it. i am also running a server on here through my WLAN to my PS3 and all the music is playing on there. Consequently, I do not think there should be anything wrong with the codecs/drivers themselves.

i can't think of anything else to do, i am resorting to using my little netbook; which i'm trying to get rid of and import all my songs from, hence this being quite a predicament to be in.

This is a brand new computer and a brand new install, built it myself, so there shouldn't be any issues with the OS and i do not think it's wise if i reinstalled because i've already filled up about 2.5TB of stuff. It's going to take too much effort to transfer everything.

As a result, my biggest question is whether it can be fixed. if not, i will just wait till the end of the year when i purchase a macbook air. Of course, i do not want this outcome but if i have to then i'll settle with it.

As with all forum posts i send, my appreciation will go out to anyone who can help in this matter.

kind regards

ehab563UTD

Windows 7, iTunes

Posted on Mar 30, 2012 1:13 PM

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ehab563UTD Author

Level 1

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Posted on Apr 3, 2012 4:12 PM

bump?

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50 replies

ehab563UTD Author

Level 1

1 points

Apr 27, 2012 3:25 PM in response to wiclee

hi, sorry i took a while, life gets int the way sometimes.

yeah the problem is ocurring irrespective of users at the moment, as it did before.

i'm not sure what could have caused this at all, as i installed it on a fresh version of windows 7. 😕

Kim KW

Level 1

0 points

Apr 28, 2012 8:53 AM in response to wiclee

I've had the same problem for over a year and unchecking the "apple push" box in startup seems to have worked! At least Itunes now starts and hasn't crashed yet. I was so excited! Only problem no is that it won't download anything new I buy or update my podcasts and tv shows! It says it is downloading but it isn't. What I have bought is just greyed out, no spinning or anything.

ehab563UTD Author

Level 1

1 points

Apr 28, 2012 2:59 PM in response to Kim KW

ah, this is starting to become the most convoluted riddle ever. still no help. even if i disable all apple related stuff for startup - plus i think this was covered to some extent in a previous post. thanks for the suggestion anyway. anyone else want to take a shot at this?

wiclee

Level 5

6,992 points

Apr 28, 2012 3:33 PM in response to ehab563UTD

ehab563UTD wrote:

yeah the problem is ocurring irrespective of users at the moment, as it did before.

i'm not sure what could have caused this at all, as i installed it on a fresh version of windows 7

It looks more like a software or drivers conflict now, may be you want to focus on systemwide troubleshooting as given in that article:

ehab563UTD Author

Level 1

1 points

Apr 28, 2012 3:47 PM in response to wiclee

Hmmmm drivers. They are the End of my life! Had an issue with drivers for my Samsung Monitor (am I allowed to say that brand on here?)

I imagine the article's URL wasn't pasted, as you added a colon at the end. Or is it right in front of me and I'm suffering the symptoms of a long day?

wiclee

Level 5

6,992 points

Apr 28, 2012 4:04 PM in response to ehab563UTD

It appears ok my end. here you are again.

http://support.apple.com/kb/TS1717

ehab563UTD Author

Level 1

1 points

Apr 28, 2012 4:18 PM in response to wiclee

thanks for that.

could it be a vga driver issue? this month there was an update for mine. only one wih a recent update

ehab563UTD Author

Level 1

1 points

Apr 28, 2012 4:38 PM in response to ehab563UTD

that certainly wasn't it - installed that and a chipset update. both have proven unsuccessful. the rest of the stuff on the system wide article have already been done too.

wiclee

Level 5

6,992 points

Apr 28, 2012 5:24 PM in response to ehab563UTD

So you have tried MSCONFIG by unchecking all startup except iTunes and QuickTime and select Apple only services under Services tab and stilll gives you the same problem?

ehab563UTD Author

Level 1

1 points

Apr 29, 2012 12:08 AM in response to wiclee

Yep. Msconfig is my best friend on windows. I use it all the time and it is the first thing I tried before coming into this forum anyway.

Kim KW

Level 1

0 points

Apr 30, 2012 3:13 PM in response to ehab563UTD

And here I am again, after saying that unchecking the "apple push" box worked for me, and it did, for 2 days, it has all started again. Just like every other fix I have tried, including uninstalling everything several times and reinstalling and rebuilding my music, it all stops working in a few days. Really? should I have to buy an apple computer just to make my ipod work? I have tried everything on here as well and still no permanent fix.

ehab563UTD Author

Level 1

1 points

Apr 30, 2012 4:10 PM in response to Kim KW

that's incredibly unfortunate to hear. i'm sure it's not a plot to get everyone to buy apple computers (although incidentally i'll be getting an air by the end of the fall probably). I think it's mainly a windows 7 64 bit issue. my netbook, which has windows 7 start edition (32 bit) run itunes perfectly fine. this beast of a computer has 16GB RAM and is overclocked to 4.6GHz with a billion other wonderful specs and iTunes refuses to function on it. surely there's a permanent resolve that can be taken directly from the apple devs?

in saying this, i am certainly not dismissing any efforts to assist, neither am i saying that none of you here have assisted me, you've helped me understand the workings of the apple software incredibly. Unforutnately this has not been resolved since january (privatey of course, I only posted this originally a while ago), i'd like to get my ipod glow with new music again and i don't want to use the unorthadox methods as i REALLY enjoy the way iTunes works. when it does of course. ah man, i just realised how long this is. my apologies, it's my thing to write long winded messages.

to summarise, please help! 😀 lol

Jun 9, 2012 7:43 AM in response to ehab563UTD

I am so glad someone else is having the same issues. I have tried everything listed also. I have found (from another suggestion) that if I turn off the wifi on the laptop, I can open and somewhat use itunes. However, if you turn the wifi back on and try to access the iTunes Store, it crashes. Have tried turning off security software (running Avast) and it still crashes.

Interestingly, we have another laptop runnin Win 7 64-bit and it isn't having a problem. This laptop had to have a new hard drive and new installation of Win 7, so it's a new install.

Any other suggestions?

Jun 10, 2012 7:08 AM in response to ehab563UTD

I had the same problem.

the problem with the latest version of itunes ( 10.6.1) and win7.

it's not working with win7 64 bit

to resolve this problem

unistall itunes 10.6.1 then install 10.5.0

ehab563UTD Author

Level 1

1 points

Jun 10, 2012 1:57 PM in response to Ossama1968

hmmm, funny this. mine has just started working in the last 7 days. my iPod feels loved again!

I'm not sure what has happened because i haven't done anything to it. i have changed a few things on my router for some FTP stuff but that's got nothing to do with iTunes or even the network connectivity. I spent over a month studying so it definitely wasn't a user change that affected it. Not even an iTunes update ocurred on this thing.

P.S - mine was cauing problems before 10.6.1, i think it is irrespective of the version, but if this works then it's worth a shot for those who have not done it yet.

with regards to Danielle993's words about wifi, mine didn't seem to be relevent to that, as i was sometimes completely disconnected from any network and it still didn't work. i guess it's just a stroke of pure luck sometimes, even though that's not what they teach you in university lol.

for those still experiencing the problem, good luck!

itunes stops working for windows 7 64bit