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Level 1

1 points

itunes stops working for windows 7 64bit

Hello,

As the title says, I am using Windows 7 Professional x64 on my home computer. I am trying to run itunes but it always says "iTunes has stopped working". if necessary, i will upload a screenshot of it but that's all the information I get.

it occurs when:

exporting music to my ipod classic
adding music in the "automatically add to itunes" folder
adding music by drag and drop
every 30 seconds (without doing anything) - this number is an approximate, it may be less

I have tried the following things:

uninstalling and reinstalling
uninstalling and emptying my music folder, then reinstalling
clean uninstall (using a tool such as iobit uninstaller with Advanced System Care), then reinstalling
tried downloading again, in case the download corrupted the first time
looking up some registry stuff

my sound drivers work, so do other players like VLC and codecs like media player classic's codecs. i can confirm that itunes was one of the first programs to be installed on my computer so the codecs do not effect it. i am also running a server on here through my WLAN to my PS3 and all the music is playing on there. Consequently, I do not think there should be anything wrong with the codecs/drivers themselves.

i can't think of anything else to do, i am resorting to using my little netbook; which i'm trying to get rid of and import all my songs from, hence this being quite a predicament to be in.

This is a brand new computer and a brand new install, built it myself, so there shouldn't be any issues with the OS and i do not think it's wise if i reinstalled because i've already filled up about 2.5TB of stuff. It's going to take too much effort to transfer everything.

As a result, my biggest question is whether it can be fixed. if not, i will just wait till the end of the year when i purchase a macbook air. Of course, i do not want this outcome but if i have to then i'll settle with it.

As with all forum posts i send, my appreciation will go out to anyone who can help in this matter.

kind regards

ehab563UTD

Windows 7, iTunes

Posted on Mar 30, 2012 1:13 PM

Best reply

ehab563UTD Author

Level 1

1 points

Posted on Apr 3, 2012 4:12 PM

bump?

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50 replies

Feb 11, 2015 11:57 AM in response to bcormie01

Oh and be sure to go into control panel, programs and features, and delete anything that says it's made by apple before deleting the apple computer folders in appdata/local and appdata/roaming.

I can't remember if there might be one in appdata/local low...

turingtest2

Level 10

272,811 points

Feb 11, 2015 12:01 PM in response to Law.9742

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

If the advice above doesn't resolve things you could try this alternate version:

iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)

which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.

Or roll back to the previous build:

iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)

tt2

bazshah

Level 1

9 points

Aug 28, 2015 8:43 AM in response to ehab563UTD

Simply hold down Ctrl + Shift keys and click iTunes icon to open it in safe mode. It works!

Valakas

Level 1

0 points

Sep 5, 2015 3:16 PM in response to Ossama1968

Hi guys i installed the 10.5.0 version and after that it worked ! Thx, If you get that error after install ( entry point not found !!! ) uninstall again and reinstall , hope it'll gone work for you !

chipnrut

Level 1

8 points

Sep 15, 2016 11:34 AM in response to lyle1303

I was having trouble installing the update. I uninstalled all Apple products and re-installed after running chkdsk. Removing all the AppData-Local and Roaming files under Apple or Apple, Inc or Apple Products or any subdirectories and then repairing iTunes seemed to work. I am on Windows 7 Pro 64 and installed iTunes vs 12.5.1.21.

itunes stops working for windows 7 64bit