iTunes 90 day lock out on iMac - only one AppleID can use a Mac at any one time?

Just found out, the hard way, about Apple's patently ridiculous "90 Day Lockout" policy on iTunes (Match, Purchases download and pretty much ALL the useful features).


Apparently, at least according to Support - who feigned surprise that this was an issue - if you blow £1,200 on an iMac to be used by two people in your home and have paid Apple an extra £25 a head for iTunes Match, you're terribly gullible. And stupid. And a potential music thief.


The real problem is that Apple, probably in a bid to secure record label agreement to iTunes Match and in a vain attempt to curb unlawful music sharing, has decided that NO MORE THAN ONE APPLE ID can be associated with a machine ID at any one time, for iTunes purposes.


This is fine on iPhone, iPod Touch and even iPad. Those are hardware that only one person can use at a time - there is no "multi-user" capability.


Macs, though, are a different matter. In Apple World we're all filthy rich and each member of a household is expected to own a separate Mac machine (iMac, MacBook Pro or Air) to be able to use the functionality and music they've paid for in iTunes and via Match.


If you're stupid or poor or just think a Mac per person in a household is consumerism gone mad, you are stuffed.


In our case we bought an iMac. Set up two separate and distinct User IDs and one of us set up iTunes and activated iTunes Match.


Next day the other went into their User account, set up iTunes and then activated iTunes Match. A very very vague message popped up alluding to "transferring an Apple ID to this machine" and referencing inability to use this AppleID on another machine for 90 days. That seemed OK. The AppleID had been associated on an old Compaq netbook for iTunes, so the assumption was that it was that association that was being transferred to the iMac.


WRONG!


What had happened was that the second person to sign in to the iMac and set up their TOTALLY SEPERATE AppleID on a TOTALLY SEPERATE iTunes Match library and account had effectively locked out the first user from their iTunes account.


So, if you're a family with individual iTunes accounts and iTunes Match don't bother with Apple Mac products. For the cash you spend on one mac product that only one of you will be able to use iTunes on EVERY 90 DAYS, you'd be better off buying separate, higher spec Windo$e laptops to sync with.


Apple has really really fouled up on this.


Support initially justified this lock out policy as being to prevent Johnny Fileshare from zipping round to his mate's house, logging into iTunes with his AppleID on his mates PC or Mac and downloading his paid for iTunes library onto his mates Mac as a gift.


Just how likely such a random outburst of philanthropy at the expense of record labels would be is beyond me.


During a near two hour call with support (use the Call Me function - at least the call is free) eventually, after an escalation, the tech agreed that the 90 days AppleID lock was pointless as Apple themselves publish details in their knowledge base on how to circumvent music sharing restrictions and combine iTunes libraries - even helpfully including details of how to put said combined iTunes library on a memory stick. Johnny Fileshare can then nip round his mates house and share his iTunes content with his mate until the cows come home.


Even worse, Apple even allow you to burn to CD a combined iTunes library up to FIVE TIMES!


But, when it comes to logging into your own iTunes account on a shared Mac? Forget it matey. You'll steal music and can't be trusted.


Well FU too, Apple.


But wait! You may think you're OK because you weren't foolish enough to hand over £25 for iTunes Match...


BEWARE: THE 90 DAY LOCKOUT IS ACTIVATED THE SECOND A USER ON A MAC ACTIVATES EITHER:


1. Automatic downloads, or


2 iTunes Match


OR IF THEY HAVE THE TEMERITY TO:


1. Check previous purchases



THIS RENDERS ITUNES AS A PRODUCT/SERVICE WORSE THAN USELESS ON SHARED MACS.


We have 82 days to wait for one of us to regain access to the library that cost us a fortune to build in iTunes.


1 Week old iMac is being boxed up & returned to Apple Store.


Two high spec non Apple laptops being bought as a replacement. The change to be spent on petrol or pasties - which ever the UK is running out of most...

iMac, Mac OS X (10.7.3), Multiple user problems with iTunes.

Posted on Mar 31, 2012 1:06 AM

Reply
39 replies

Sep 17, 2012 11:20 PM in response to Andy_s_64

Jk- thanks for your input or completely pointless rant. Whatever you want to call it. The problem is clearly a bug in iTunes match. I'm hopping it will be corrected in the all new iTunes released later in the year. iCloud will now be directly built into iTunes. There are plenty of work arounds for this bug but still annoying to locked out of your music for 90 days.

Sep 18, 2012 4:01 AM in response to craigfromdunoon

craigfromdunoon wrote:


The problem is clearly a bug in iTunes match.

No it isn't. It is functioning as designed. This "lock out" is intentional, probably at the insistence of the record labels. Although no one knows that for sure except the folks who concluded the negotiations. There are currently no "work arounds" for this since it is intentional. If you have auto-downloads or iTunes Match enabled in iTunes and iOS devices if you sign out of one iTunes Store account and into another you will be locked out of the previous account for 90 days.

Sep 26, 2012 6:01 AM in response to Andy_s_64

Same here and Im gutted, my old latptop went to laptop heaven last week so I bought a Macbook Air


Got my iphone 5, set up my account on the Macbook, all fine, went to itunes, downloaded my library, again all good. Fast forward two hours when I set up my sons account, nope - 90 day lock out,. He has no way of getting his music back until after the lock out

Can anyone tell me what happens after the 90 day lockout? do we both get access back to our music or is still only one?


Ps I dont have itunes Match, nor do I have automatic downloads activated so there is no reason for this to happen

Apr 3, 2013 9:46 AM in response to Andy_s_64

This just happend to me too! I purchased a fully loaded imac a year ago and the hard drive died. Yes - died! - after less than a year. I have had two accounts in the past... one from college and then my current ID. I fortunately had backed up all my music with the exception of a few months. I opened itunes and then on a wild hare - decided to check my old ID to make sure I had everything from that old account. When I tried to log back into my current account - I could not download my purchases from the last few months and got the 90 day error.


So not only did I get a crap computer... now I can't get my purchases from the last few months. Sure - maybe it's my fault that I logged into that old account... but even when I called apple they would not rectify this situation. If they didn't sell me the crap computer to begin with this would not be an issue!

May 6, 2013 1:29 PM in response to Andy_s_64

The only way I can think of is get on your old computer and transfer all the music from the old and onto the new. Yes it is super annoying (I've done it myself and it took 10 hours to transfer my music over). As for apps I think you can do the same thing, but I don't see the point.


I agree with you that it is ridiculous. The Apple sphere is annoying as you can't have multiple App Store apps from different accounts on your devices. I made the mistake of making a second AppleID and I've regretted it since.


I can only assume that the record companies had to do with this implementation.


Did the Windows computers let you sync the two different IDs?

May 6, 2013 1:43 PM in response to amg53

amg53 wrote:


Did the Windows computers let you sync the two different IDs?

You always could (and still can) sync with two different AppleIDs.

The 90 day lockout is only for downloading of previous purchases.



I made the mistake of making a second AppleID and I've regretted it since.

So it was a mistake abnd you regret it. It happens.

May 6, 2013 10:20 PM in response to Michael Allbritton

In iTunes, under Account > Manage devices...

"These computers and devices are associated with your Apple ID for Automatic Downloads or to download previously purchased music, apps, and books. Computers and devices can be associated with a different Apple ID once every 90 days"

From what I understand it may apply to iTunes Match also (you can only change it every 90 days)

But iTunes Match will use all songs authorized on your computer, so if you have songs from multiple iTunes accounts, you don't need to sign up for iTunes Match for multiple users on the same computer.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iTunes 90 day lock out on iMac - only one AppleID can use a Mac at any one time?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.