iTunes 90 day lock out on iMac - only one AppleID can use a Mac at any one time?

Just found out, the hard way, about Apple's patently ridiculous "90 Day Lockout" policy on iTunes (Match, Purchases download and pretty much ALL the useful features).


Apparently, at least according to Support - who feigned surprise that this was an issue - if you blow £1,200 on an iMac to be used by two people in your home and have paid Apple an extra £25 a head for iTunes Match, you're terribly gullible. And stupid. And a potential music thief.


The real problem is that Apple, probably in a bid to secure record label agreement to iTunes Match and in a vain attempt to curb unlawful music sharing, has decided that NO MORE THAN ONE APPLE ID can be associated with a machine ID at any one time, for iTunes purposes.


This is fine on iPhone, iPod Touch and even iPad. Those are hardware that only one person can use at a time - there is no "multi-user" capability.


Macs, though, are a different matter. In Apple World we're all filthy rich and each member of a household is expected to own a separate Mac machine (iMac, MacBook Pro or Air) to be able to use the functionality and music they've paid for in iTunes and via Match.


If you're stupid or poor or just think a Mac per person in a household is consumerism gone mad, you are stuffed.


In our case we bought an iMac. Set up two separate and distinct User IDs and one of us set up iTunes and activated iTunes Match.


Next day the other went into their User account, set up iTunes and then activated iTunes Match. A very very vague message popped up alluding to "transferring an Apple ID to this machine" and referencing inability to use this AppleID on another machine for 90 days. That seemed OK. The AppleID had been associated on an old Compaq netbook for iTunes, so the assumption was that it was that association that was being transferred to the iMac.


WRONG!


What had happened was that the second person to sign in to the iMac and set up their TOTALLY SEPERATE AppleID on a TOTALLY SEPERATE iTunes Match library and account had effectively locked out the first user from their iTunes account.


So, if you're a family with individual iTunes accounts and iTunes Match don't bother with Apple Mac products. For the cash you spend on one mac product that only one of you will be able to use iTunes on EVERY 90 DAYS, you'd be better off buying separate, higher spec Windo$e laptops to sync with.


Apple has really really fouled up on this.


Support initially justified this lock out policy as being to prevent Johnny Fileshare from zipping round to his mate's house, logging into iTunes with his AppleID on his mates PC or Mac and downloading his paid for iTunes library onto his mates Mac as a gift.


Just how likely such a random outburst of philanthropy at the expense of record labels would be is beyond me.


During a near two hour call with support (use the Call Me function - at least the call is free) eventually, after an escalation, the tech agreed that the 90 days AppleID lock was pointless as Apple themselves publish details in their knowledge base on how to circumvent music sharing restrictions and combine iTunes libraries - even helpfully including details of how to put said combined iTunes library on a memory stick. Johnny Fileshare can then nip round his mates house and share his iTunes content with his mate until the cows come home.


Even worse, Apple even allow you to burn to CD a combined iTunes library up to FIVE TIMES!


But, when it comes to logging into your own iTunes account on a shared Mac? Forget it matey. You'll steal music and can't be trusted.


Well FU too, Apple.


But wait! You may think you're OK because you weren't foolish enough to hand over £25 for iTunes Match...


BEWARE: THE 90 DAY LOCKOUT IS ACTIVATED THE SECOND A USER ON A MAC ACTIVATES EITHER:


1. Automatic downloads, or


2 iTunes Match


OR IF THEY HAVE THE TEMERITY TO:


1. Check previous purchases



THIS RENDERS ITUNES AS A PRODUCT/SERVICE WORSE THAN USELESS ON SHARED MACS.


We have 82 days to wait for one of us to regain access to the library that cost us a fortune to build in iTunes.


1 Week old iMac is being boxed up & returned to Apple Store.


Two high spec non Apple laptops being bought as a replacement. The change to be spent on petrol or pasties - which ever the UK is running out of most...

iMac, Mac OS X (10.7.3), Multiple user problems with iTunes.

Posted on Mar 31, 2012 1:06 AM

Reply
39 replies

Nov 9, 2017 7:15 AM in response to Andy_s_64

Apple is so worried about preventing piracy when they couldnve created a system for users to combine Apple IDs which combines purchases. Everything I have, I’ve purchased including Logic Pro X. There is no way in **** I am giving Apple another $199 under my current Apple ID. BTW, as soon as I log onto my older ID, without activating anything - my computer automatically attaches to my old ID. SMH.

Mar 31, 2012 12:35 PM in response to Ferretbite

I'm sorry? Bogus?


It's what happened and, NO, it was not when activating automatic downloads - it was ACTIVATING ITUNES MATCH.


If you're going to post snarky replies at least have the common decency to read the whole post first before spouting.


You may also want to look at the other posts on this topic.


EXACTLY THE SAME PROBLEM IN SHARED MACS SINCE THE FLOP THAT IS ITunes Match WAS LAUNCHED.


I acknowledge at the end that this crippling of customer accounts isn't just limited to iTunes Match, that only makes iTunes an more of an incompetently executed irrelevance on a shared Mac.


Try to take off the fanboy blinkers. Apple has screwed up & screwed up badly.



As to frustration being misdirected. No. Apple UK has accepted the 90 day lockout on iTunes Match on a shared Mac as an issue that's being escalated for a fix.


Until it is iMac is returned & Windows laptops it is.

Mar 31, 2012 1:28 PM in response to Andy_s_64

My bad, I forgot whenever things go wrong and someone else disagrees they're being fanboys and the fact that multiple users made the same mistake proves there is a problem with the system and not with the users.


But your rant is still wrong. One of the users of your Mac messed up. In fact, it was the one whose account is associated with the computer. The 90 day period is not 'an issue that's being escalated for a fix' although it is an absurd policy, that much you got right. Everything else is, again, bogus.

Apr 19, 2012 4:05 AM in response to Andy_s_64

I'm having the same problem. i believe it is because it is a new imac and you had to authorize your imac to play content from your two apple id's. it seems like a silly bug which will hopefull get fixed. I now have limited access to my music on my brand new mac for the next 50 days or so. grrrr


I came on here looking for a work around, anybody have any ideas?

Jul 1, 2012 1:21 AM in response to Andy_s_64

Yes, I am having this problem because I have 2 Apple IDs/iTunes accounts. Mind you, I don't want 2 accounts but Apple forced me to make a new apple ID when they started requiring email addresses as user ID. This was the first big mistake that Apple made. Their second mistake was not allowing people to simply merge these accounts. Had they not made these mistakes initially, many people would still only have one Apple account/ID. Some bloke ought to lose his job over that.


However, I understand this isn't the same problem as having multiple household members using the same computer. It seems that Apple could figure this all out by either authorizing multiple users at the time of purchase, or allowing a handful of users to download to one computer. After all, if I bought a hard copy of a music CD, I could certainly allow my son or daughter to listen to it or download it to their computer. Next thing you know, I'll have to sign a release saying that I am the only person that uses my iPod.


I am also returning not just one but 2 brand new Mac computers ($4500 coming back from Apple to my wallet) because I am so fed up with the poor customer service response that Apple has given this problem. Not only did they take a ton of my money for iTUnes songs, but then they restricted my access to those songs. I think it's criminal and I wouldn't be surprised if this issue ended up as a class action wrongdoing suit. I have to admit I've considered talking to a lawyer about it myself. I am so sick of large monopolizing companies thinking that they can treat their customers poorly and expect us to sit back and take it. The good news is that this is a free country and I can choose to throw my money at any old company I choose..........Toshiba here I come.

Jul 13, 2012 8:13 AM in response to Andy_s_64

Same issue. Ridiculous.


My girlfriend and I share a single iMac with two different logins.


We each spent hard earned dollars on our own iPhone and iPad.


We each have our own iTunes accounts and download our own aps, music etc... from iTunes.


I paid for and tested the iTunes Match service and it worked brilliantly.


When my GF logged in to try and do the same with her music, she was told that we can only have one iTunes Match account per computer (else I would be locked out for 90 days). In other words we need to buy another computer if we both want to be able to access the music we have each paid for on devices that we have each paid for from the iTunes cloud that both of us are willing to pay for.


Is this a record company or Apple joke?

Jul 13, 2012 10:46 AM in response to Dylan Williams1

Just noticed this on my new MBP. My daughter and I are sharing it, but luckily I knew about this in the back of my head before I turned on Match on it. Sure enough I got that "if you do this blah blah blah 90 days" message, so I cancelled it.


Seems pretty silly to me -- what's the reason behind this? Are they worried that two people on the same machine might share music files, somehow? They could do this easily enough using a USB stick, so I don't see what they are stopping. Pirates will still get their stuff for free, whereas all this does is peeve off legitimate paying users.


Btw, anyone know if this would still occur if I actually ran a different OS on my MBP? In other words, one Lion installation on one partition and then another Lion installation (or ML when it comes out) on another partition? Not sure if they'd show up as two different machine ID's or not....

Jul 13, 2012 1:13 PM in response to Sandal

Sandal wrote:


Yes, I am having this problem because I have 2 Apple IDs/iTunes accounts. Mind you, I don't want 2 accounts but Apple forced me to make a new apple ID when they started requiring email addresses as user ID.

Apple didn't force yo to make a new AppleID.

Why didn't you simply update your old AppleID with an email address?

Jul 13, 2012 1:18 PM in response to Dylan Williams1

Dylan Williams1 wrote:


Same issue. Ridiculous.


My girlfriend and I share a single iMac with two different logins.


We each spent hard earned dollars on our own iPhone and iPad.


We each have our own iTunes accounts and download our own aps, music etc... from iTunes.


I paid for and tested the iTunes Match service and it worked brilliantly.


When my GF logged in to try and do the same with her music, she was told that we can only have one iTunes Match account per computer (else I would be locked out for 90 days). In other words we need to buy another computer if we both want to be able to access the music we have each paid for on devices that we have each paid for from the iTunes cloud that both of us are willing to pay for.

Log in with your AppleID for her to use iTunes Match. It will then include your songs and her songs.

Only one AppleID can log into iTunes Match but all iTunes accounts authorized on that computer can use that one iTunes Match.

Sep 4, 2012 2:44 PM in response to Chris CA

@ Chris CA,


While what you are stating here is true, it is a rather confusing scenario when you are first doing this kind of setup and a bit ambiguous in what is ACTUALLY happening. Take my scenario:


I have a MacBook Pro which has my itunes library, at the moment I do not uses iTunes match. I have it authorized to my account, no problems, everything works, sync, multiple devices, etc.


I created a user account for my girlfriend to use my laptop. She has an iPod touch 4th gen and did not require itunes for activation. again all works fine. However, she wanted to add music that she had from her old computer. We added the music in itunes and then authorized the computer to play her purchased content and sync all the music back and forth to the device. This, as we know from following this thread = I am now locked out of my laptop from using MY itunes account on my user account, and therefore can not download my purchased content.


A note, Deauthorizing her account does NOT fix it so I may use my account again, I am still locked out, However, her account has "used up" 1 of her 5 devices allowed. At this moment, there is no need for her to have her own machine, so I will just wait for my lock out to be over, but I don't see any other clear way to add music to her ipod that she has already purchased from Rhapsody, Amazon etc., anyone have another method?

Sep 6, 2012 9:45 PM in response to FredMayea

Fred, from your description there isn't any reason why you should be "locked out" of your iTunes account. Perhaps I'm just missing something but if you have multiple User Accounts in the OS, those should keep everything seperate for you and your girlfriend. As long as neither of you have iTunes Match enabled, which you say is the case, there shouldn't be any reason for what you describe.


Unless what you are actually saying is your girlfriend actually logged into her iTunes Store account from within your OS X User Account. If automatic downloads were enabled, this would trigger the 90-day account lock. But, again, since you don't have iTM enabled it should not affect the ability of either of you to sync iOS devices via USB with iTunes.

Sep 7, 2012 10:37 AM in response to FredMayea


A note, Deauthorizing her account does NOT fix it so I may use my account again, I am still locked out,

You are locked out from downloading previous purchases. You are not locked out from making new purchases.

It's messed up in that adding a new account seems have Automatic downloads enabled by default, thereby locking out other users.

but I don't see any other clear way to add music to her ipod that she has already purchased from Rhapsody, Amazon etc., anyone have another method?

This has zero to do with the issue above since the items are already in her iTunes and they are not getting downloaded from iTunes store.

The 90 day lock out is ONLY for redownloading past purchases (or enabling Autromatic downloads on other iTunes account).

Plug in the iPod and sync what she wants from her iTunes to her iPod.

Same for you.


Even if the items are not in her iTunes, she can simply add them from her old computer & sync them.

Sep 17, 2012 9:16 PM in response to Andy_s_64

I love when people are so quick to blame Apple for what is clearly a much, much larger problem. This isn't fanboy goggles or whatever you want to call it. This is a DIRECT response of the music industry in policing copyrighting laws. As a musician, I find it apalling. However, if you want to remain ignorant and be a goon customer, go back and return your computer, make a jerk out of yourself and buy your 2 pc laptops. See how they work out for you.

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iTunes 90 day lock out on iMac - only one AppleID can use a Mac at any one time?

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