iTunes 90 day lock out on iMac - only one AppleID can use a Mac at any one time?

Just found out, the hard way, about Apple's patently ridiculous "90 Day Lockout" policy on iTunes (Match, Purchases download and pretty much ALL the useful features).


Apparently, at least according to Support - who feigned surprise that this was an issue - if you blow £1,200 on an iMac to be used by two people in your home and have paid Apple an extra £25 a head for iTunes Match, you're terribly gullible. And stupid. And a potential music thief.


The real problem is that Apple, probably in a bid to secure record label agreement to iTunes Match and in a vain attempt to curb unlawful music sharing, has decided that NO MORE THAN ONE APPLE ID can be associated with a machine ID at any one time, for iTunes purposes.


This is fine on iPhone, iPod Touch and even iPad. Those are hardware that only one person can use at a time - there is no "multi-user" capability.


Macs, though, are a different matter. In Apple World we're all filthy rich and each member of a household is expected to own a separate Mac machine (iMac, MacBook Pro or Air) to be able to use the functionality and music they've paid for in iTunes and via Match.


If you're stupid or poor or just think a Mac per person in a household is consumerism gone mad, you are stuffed.


In our case we bought an iMac. Set up two separate and distinct User IDs and one of us set up iTunes and activated iTunes Match.


Next day the other went into their User account, set up iTunes and then activated iTunes Match. A very very vague message popped up alluding to "transferring an Apple ID to this machine" and referencing inability to use this AppleID on another machine for 90 days. That seemed OK. The AppleID had been associated on an old Compaq netbook for iTunes, so the assumption was that it was that association that was being transferred to the iMac.


WRONG!


What had happened was that the second person to sign in to the iMac and set up their TOTALLY SEPERATE AppleID on a TOTALLY SEPERATE iTunes Match library and account had effectively locked out the first user from their iTunes account.


So, if you're a family with individual iTunes accounts and iTunes Match don't bother with Apple Mac products. For the cash you spend on one mac product that only one of you will be able to use iTunes on EVERY 90 DAYS, you'd be better off buying separate, higher spec Windo$e laptops to sync with.


Apple has really really fouled up on this.


Support initially justified this lock out policy as being to prevent Johnny Fileshare from zipping round to his mate's house, logging into iTunes with his AppleID on his mates PC or Mac and downloading his paid for iTunes library onto his mates Mac as a gift.


Just how likely such a random outburst of philanthropy at the expense of record labels would be is beyond me.


During a near two hour call with support (use the Call Me function - at least the call is free) eventually, after an escalation, the tech agreed that the 90 days AppleID lock was pointless as Apple themselves publish details in their knowledge base on how to circumvent music sharing restrictions and combine iTunes libraries - even helpfully including details of how to put said combined iTunes library on a memory stick. Johnny Fileshare can then nip round his mates house and share his iTunes content with his mate until the cows come home.


Even worse, Apple even allow you to burn to CD a combined iTunes library up to FIVE TIMES!


But, when it comes to logging into your own iTunes account on a shared Mac? Forget it matey. You'll steal music and can't be trusted.


Well FU too, Apple.


But wait! You may think you're OK because you weren't foolish enough to hand over £25 for iTunes Match...


BEWARE: THE 90 DAY LOCKOUT IS ACTIVATED THE SECOND A USER ON A MAC ACTIVATES EITHER:


1. Automatic downloads, or


2 iTunes Match


OR IF THEY HAVE THE TEMERITY TO:


1. Check previous purchases



THIS RENDERS ITUNES AS A PRODUCT/SERVICE WORSE THAN USELESS ON SHARED MACS.


We have 82 days to wait for one of us to regain access to the library that cost us a fortune to build in iTunes.


1 Week old iMac is being boxed up & returned to Apple Store.


Two high spec non Apple laptops being bought as a replacement. The change to be spent on petrol or pasties - which ever the UK is running out of most...

iMac, Mac OS X (10.7.3), Multiple user problems with iTunes.

Posted on Mar 31, 2012 1:06 AM

Reply
39 replies

May 6, 2013 11:49 PM in response to Chris CA

Chris CA wrote:


-> iTunes Store: Associating a device or computer to your Apple ID

"When you turn on iTunes Match or Automatic Downloads, or when you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID."


Note that you can still make purchases from different iTunes accounts.

Yep, that's correct.

Mar 13, 2014 8:36 PM in response to Adrienne1009

It's definately unfortunate that your hard drive failed Adrienne, but like a lof of other people on this post, your frustration is a bit misdirected. First of all, a HDD is a HDD, they ALL fail, every single last one of them, their lives are finite. The drives Apple uses are no different than any other. Yours did seem to fail a bit early, which is unfortunate, but can happen with any machine... Even a brand new NASA UNIX workstation, that's why they use RAID devices to keep multiple backups... because drives fail, and backup drives fail... that is just how things work, you should always keep a backup, an HDD can fail in any computer, at anytime, day 1 or day 1001, there are facotrs that can contribute to a drive failing sooner than others, but there are no gurantees on a runtimes of an HDD, just look it up on Wikipedia or something. I think people take for granted how complicated computers really are. If you wan't to your Mac to work as best as it possibly can, and you don't want to lose data, or run into frustrating problems... educate yourself... I really do not mean to sound rude or mean or anything, and granted the drive was not your fault, but that can happen (and I am sure Apple replaced that for you with no charge), but your data is something that YOU need to be responsible for, that is your stuff... not Apple's they took care of the HDD, and that was what they were supposed to do. The issues you and a lot of other users have had with iTunes would have also been easily avoided by understanding how it works. I know you think "hey! I have this issue, and so do a lot of other people!" But the truth is... there are EVEN MORE people who have had absolutely no issues, because they took the time to understand the way things work. Just like you would do with any complicated piece of equipment. I am sure I will get lableled a "fanboy" for this post to... but this is not exlusive to Apple, you should educate yourself in all of your endeaveors. I run into the same stuff with my VW, I have a Jetta that I love, and have never had an issue, but people will complain in forums about issues with clogged valves... why? Because they didn't read the manual, and understand their Jetta's fuel requirements... but of course they immediately blame VW... it was there fault... even though it was designed exactly how it should of been, and VW provided all the right information... When I try to explain that, I'm a biased VW fanboy...


So, it's not that you have a crap Mac... (because there is not such thing! lol! THAT my friends is a fanboy statement!) you just need to learn a little more about computers I think, and there is nothing at all wrong with that. :-D

Jan 2, 2015 6:06 AM in response to Bill Bard

Bill Bard wrote:

So my son who downloaded a movie he bought and controlled by copy protection so it can't be watched by another user

Why not?

if he downloaded it on this computer, then the computer is authorized and any user on that computer can view it.

The 90 day lockout has nothing to do with this.

The 90 day lockout only stops redownloading of previous purchases and multiple iTunes Match. It does not prevent new purchases.

Jan 2, 2015 6:32 AM in response to Bill Bard

Bill Bard wrote:

He purchased it on his phone and downloaded it on the shared computer.

then it will work for all users on that computer. You did state, "it can't be watched by another user".

So that would make it a download of a previous purchase.

Okay. That does not prevent anyone from watching it.

I didn't say it prevented new purchases.

I simply explained what the 90 day lockout does. Some people think it does all kinds of stuff. It doesn't.

Jan 2, 2015 10:47 AM in response to Chris CA

"then it will work for all users on that computer. You did state, "it can't be watched by another user"."

So I can send you the video and you'll be able to watch it? My computer has to be authorized to watch it. That's what the copy protection does.

I simply said that someone downloading a movie on their iTunes account has disabled my iTunes Match on my account on this shared computer. If the computer is deauthorized, then I will not be able to watch the movie and my iTunes Match will still be disabled on this computer.

Jan 2, 2015 7:37 PM in response to Bill Bard

Bill Bard wrote:

"then it will work for all users on that computer. You did state, "it can't be watched by another user"."

So I can send you the video and you'll be able to watch it?

Did you actually read what I wrote?

Then it (the movie) will work (can be viewed in iTunes) for all users on that computer.

My computer has to be authorized to watch it

and by downloading it to that computer, that computer is authorized, else it could no the downloaded to that computer.

I simply said that someone downloading a movie on their iTunes account has disabled my iTunes Match on my account on this shared computer. If the computer is deauthorized, then I will not be able to watch the movie and my iTunes Match will still be disabled on this computer.

Why would you deauthorize the computer for any accounts?

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iTunes 90 day lock out on iMac - only one AppleID can use a Mac at any one time?

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