You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple tv keeps dropping home sharing connection.

Just purchased ATV2 and everything is working fine when it comes to useing youtube and itunes store etc. But when useing it with Home Sharing after about 5 min into a film it stops and says that i have to connect to home sharing on the computer. So i go on to iTunes and it says that its already connected. So what I do is turn off home sharing in the Advanced drop down menu in iTunes and then turn it back on again and it works for a further 5 mins and then it comes up with that message again. Can anyone tell me any tips on how to resulve this probelem.

AppleTV 2, Mac OS X (10.6.8)

Posted on Apr 1, 2012 7:23 AM

Reply
230 replies

Nov 8, 2013 3:05 PM in response to Gendo_Rokoubungi

"Gendo_Rokoubungi



Ok I believe that I solve the problem it looks like the most craziest thing I was reading the Home sharing or how to setup home sharing from the apple web site i cant remember which one it was.it says that the time ZONE is very important and if you don't set the time zone to the correct location you can encounter disconnects it was the last thing I tried but it seems like it actually worked."




Brilliant!!! This solved my problem in a few keystrokes! I like to keep my MacBook on ET, because that is where my employer is. I live in CT. Thus, my ATV was on a different time zone. I can't believe this worked. Thanks!!

Nov 15, 2013 2:05 PM in response to estebanmx

After updating Apple TV 3rd Gen at the start of November, we couldn't control it via iPhone Remote app any more - getting message on the app that the Apple TV wasn't on Homesharing (even though it said it was via the Settings screen).


Having tried - and failed to resolve with:

- wired connection, not wifi

- fixed IP addresses for Apple TV and iPhones via the router

- same time zone settings across devices


...we found what fixed it was (as mentioned on a few threads about this issue), manually updating the DNS server settings on the Apple TV and iPhones, to 8.8.8.8 (Google's free DNS). Seems to be that devices can reliably get an external verification of the Apple ID and connect together.


Hope this helps someone.

Dec 2, 2013 3:28 PM in response to declanhogg

This is not a reply, this is entering a discussion.


Monday, December 2, 2013 - It FEELS like Apple is falling apart.


Each new software upgrade, and there are many of them, causes a new problem with something formerly faithful.


Now programming for AppleTV drops for no apparent reason and the message that Homesharing should be turned on,WHEN, IN FACT, IT ALREADY IS.


Simply navigating back to the episode/movie/whatever and Resuming fixes my problem, but it is like having a Cadillac you just bought act like one from the 70s. It is like skating smoothly but suddenly your skate hits a gravel patch in the ice. It is like eating peanuts and suddenly breaking a tooth. Which is understandable once in a while, EXCEPT that it happens ALL THE TIME. Apple needs to get to the CORE of these problems. Seamless software not seemless software...PLEASE!


mokelvey


New AppleTV-involved hard/software (MediaServer iMac 7,1 OS X 10.8.5; iTunes 11.1.2; AppleTV2 6.0.2; AirportExtreme Double NAT 7.6.40)

Dec 20, 2013 11:29 AM in response to Theboyfromthefens

....manually updating the DNS server settings on the Apple TV and iPhones, to 8.8.8.8 (Google's free DNS). ...

Hope this helps someone.

Yes, it help me. Changed DNS on ATV3, and just in moment found my Home Sharing library. Black magic.


ATV2 on 6.0.2 + iTunes 11.1.3.8 on win7 x64.


And before I tried turn off IPV6, run in XP3 mode.


Hope this lasts for some long time.

Dec 24, 2013 5:57 AM in response to velocityofmoneyinc

I don't know if this is part of your issue, but lately I've lost home sharing a few times, and it appears that my problem was that my WiFi connection on my iMac that has my iTunes files was losing it's connection to my Airport Extreme Base.


When I lost my sharing just last night, I went to the iMac and woke it and immediately saw the wireless reconnecting as it does when it's first turned on from the menu at the top of the screen. Once it reconnected I was good to go. So in my case, it's not my ATV2, it's my iMac losing it's WiFi connection.


As a little side note, last night I was browsing my movies from that same iTunes library on that same iMac via the "Air Play" app on my iPad an lost connection at one point as well.


I think I will try restarting the Airport....also check for Airport software updates. Hope this is helpful.

Jan 10, 2014 1:49 PM in response to Patrick Mckelvey

I think there may be an issue when using DNS to connect. ATV2 gives the failure to connect message until the IP address allocation procedure has completed, which maybe the reason yours works at the second attempt. (I had these symptoms).


I just changed mine to Manual and gave it the IP address my router has actually reserved for it anyway, and no more problems.


WinXP Pro / iTunes latest / ATV2 latest/ wired connection to BT HomeHub3.

Feb 13, 2014 10:14 AM in response to Alex57Russia

worked like a charm! thank you.


basically to summarize my issue, when I was in the same room with the atv I had no issues. when I went into a room away from the atv my pandora stream kept stopping. distance should not matter since all my device were within the range of my wifi. the wifi signals were very strong on all the devices. I cant understand why distance would matter if I'm within the wifi signal but for whatever reason it does. for me this has been a pretty consistent issue for all os upgrades. this was the only thing thats seems to have worked so far.


apple needs to correct this issue... it will prevent me from recommending anyone else to buy an atv.

Mar 11, 2014 5:26 PM in response to christinefromla jolla

Was having this exact issue and it was driving me nuts after the 6.0.1 update. What I did that seemed to fix it was


1. On the Mac I use for home sharing, i turned off home sharing

2. Ran this command in terminal "sudo systemsetup -setkernelbootarchitecture i386". This sets the Mac to boot in 32-bit mode. Reboot the computer and it will come up in 32bit mode

3. Launch iTunes and reenable home sharing

4. Run this command to get back to 64bit mode "sudo systemsetup -setkernelbootarchitecture x86_64" and reboot


After doing this everything is working perfect on all 3 Apple TV devices in my house

apple tv keeps dropping home sharing connection.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.