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declanhogg Author

Level 1

0 points

apple tv keeps dropping home sharing connection.

Just purchased ATV2 and everything is working fine when it comes to useing youtube and itunes store etc. But when useing it with Home Sharing after about 5 min into a film it stops and says that i have to connect to home sharing on the computer. So i go on to iTunes and it says that its already connected. So what I do is turn off home sharing in the Advanced drop down menu in iTunes and then turn it back on again and it works for a further 5 mins and then it comes up with that message again. Can anyone tell me any tips on how to resulve this probelem.

AppleTV 2, Mac OS X (10.6.8)

Posted on Apr 1, 2012 7:23 AM

230 replies

May 22, 2014 4:11 PM in response to Richard Philips

Ya, thats a great fix. And Apple users say that Windows is buggy? At least microsoft fixes the bugs. Apple just ignores them and hopes they go away.

May 22, 2014 4:11 PM in response to yesgoodsir

but my ISP locked me out of the router so that is a no go for me.

Jul 9, 2014 12:33 PM in response to declanhogg

I am happy to report that the replacement programme for problematic Apple TVs is still in effect.

I returned my faulty Apple TV today (error code -3906) to Stormfront, an Apple Premium Reseller in the UK, and they confirmed that it was eligible for replacement.

My Apple TV's serial number ended with DRHN and had the relevant alphanumerics in the fourth and fifth positions, not the third and fourth, as stated above.

As per previous posts, the unit could not be swapped in-store; I will have to return to collect the replacement when it arrives.

Staff were excellent and very helpful. Things they asked:

Had I run a software update? (Yes - installed via iTunes)
Were other devices able to connect? (Yes)

They then tested the device's ability to connect to wifi in-store; it failed with error code -3906.

Hope this helps someone else!

Dec 7, 2014 1:47 PM in response to dsmith2387

How on earth would you have discovered doing that? What made you think of doing it? That seems like quite an odd thing to just randomly try to fix a problem like this.

Dec 8, 2014 10:08 AM in response to 444zim444

Having the same problems since the last few updates. Anyone found a good solution? Really annoying having to reboot the ATV every time I want to watch something from my iTunes library. It used to work 100% of the time.

apple tv keeps dropping home sharing connection.