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Level 1

6 points

iTunes Producer Import Errors

Help!

I have been trying to upload my iBooks Author ibook for 2 weeks now and no luck. I received the checkmark and the activity log said I had completed everything, but no appearance in iTunes connect. I have communicated with iBookstore Support, but was told to re-upload and when that didn't work was told to be patient (5 days now).

Finally I found some others in these forums with the same problem and have found the errors in the Package History, so I have tried re-uploading, re-uploading without video, and re-uploading with misc. religious relics in my hands.

My latest Import Error is on the Validation Page and reads:

"Internal error: java.net.MalformedURLException: unknown protocol: bundle schema/20/rng/opf.rng" at Book (MZItmspBookPackage)"

but now the Package History says I am "uploading," which I think means there is just a bad connection, but really I have no idea and even less hope. Also, the Book Assets (book and sample) have a new "repair" button that had never appeared previously. Tried re-applying the assets and uploading but am getting same error message.

So it appears I am losing ground.

Any advice would be appreciated and also, can someone confirm that I should see my submission in itunes Connect within the hour.

Thanks!

iBooks Author-OTHER, Mac OS X (10.7.3)

Posted on Apr 1, 2012 8:13 AM

37 replies

Apr 25, 2012 9:15 AM in response to mmadness

That's great, thanks. I didn't look at the toolbar at the top of the screen, I was looking in the actual Producer menu.

May 1, 2012 9:00 AM in response to t_bard

This one worked!!!

thank you sooo much. Seriously. After so much frustration in contacting Apple through their System with nothing but auto replies. This was the answer!

May 13, 2012 11:15 AM in response to t_bard

I'm on a MacBook Air and I've uploaded a dozen books to Apple in previous months with no problem. For the past week I have been unable to get the newest one to show up on my itunesconnect dashboard. I've tried going in and unchecking the box on the Advanced preferences, but that hasn't worked either, unfortunately.

I'm trying to figure out what my next step should be, as I have a very important book release I'll need to upload in a week. Should I go to the apple store? Or should I upload the newest version of java? Or should I type in the lines of code in Terminal? <---- What is Terminal?

Thanks so much for the help and suggestions.

May 13, 2012 11:27 AM in response to t_bard

Disabling the firewall worked for us.

May 13, 2012 11:50 AM in response to danielrhc

Thanks, Daniel! My firewall is already disabled, but it still isn't working.

Currently I'm running Java 1.6. Should I reinstall 1.5? Is that why my books aren't ever appearing in my itunes connect account, even though they say they've delivered?

Thanks!

mmadness

Level 1

0 points

May 13, 2012 12:21 PM in response to OakPressLLC

did you try to unchecking the signiant option in preferences?

(i posted an image earlier in the thread on how tog et to the preferences)

or you can attempt the terminal fix detialed in an earlier answer (at this moment its one page back from this answer...)

Jul 28, 2012 9:05 PM in response to t_bard

I'm not sure if this applies to Producer, but the iTMSTransporter terminal app is now working properly with Signiant. Below are fragments of the log that show relevant sections of a file that I just uploaded successfully. Prior to this I had been using "-t DAV" to avoid the problem.

[2012-07-28 23:01:37 EDT] <File Progress Event Thread> DBG-X: Using operation named: assignTransportPodToUpload

[2012-07-28 23:01:37 EDT] <File Progress Event Thread> DBG-X: Apple's web service operation input parameters:

[2012-07-28 23:01:37 EDT] <File Progress Event Thread> DBG-X: parameter Application = iTMSTransporter

[2012-07-28 23:01:37 EDT] <File Progress Event Thread> DBG-X: parameter CPUToken = xxxxxxxxxx

[2012-07-28 23:01:37 EDT] <File Progress Event Thread> DBG-X: parameter NewPackageName = xxxxxxxxxx-xxxxxxxxxx-018.itmsp

[2012-07-28 23:01:37 EDT] <File Progress Event Thread> DBG-X: parameter OSIdentifier = Linux 2.6.32-30-server (amd64); jvm=20.1-b02; jre=1.6.0_26-b03

[2012-07-28 23:01:37 EDT] <File Progress Event Thread> DBG-X: parameter Password = **hidden value**

[2012-07-28 23:01:37 EDT] <File Progress Event Thread> DBG-X: parameter Pod = Newark Signiant 4

[2012-07-28 23:01:37 EDT] <File Progress Event Thread> DBG-X: parameter Transport = Signiant

...

[2012-07-28 23:27:06 EDT] <main> INFO: The package's files (xxxxxxxxxx.itmsp) uploaded successfully.

iTunes Producer Import Errors