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jill120 Author

Level 1

11 points

White screen

I bought the new iPad on March 19th in Florida. We've since traveled to Charleston, SC. In this time the screen on the iPad has turned white - no images, nothing, just white. It has happened when rotating the iPad, when waking it, when restarting it, when changing apps but there seems to be no pattern to it. Letting it sleep and then waking it later usually returns it to normal. I took it into the Apple Store and the Genius reinstalled the firmware as a first step with instructions to call Apple Care if it happens again. This was the first time he had heard of a 'white' screen. Anyone else having an issue like this? Did you find out what was wrong?

Mac OS X (10.6.8), iPod, iPad, iPhone 4S

Posted on Apr 9, 2012 1:52 PM

42 replies

jill120 Author

Level 1

11 points

Apr 17, 2012 1:42 PM in response to romanamor

No Bike Race game for me. In fact, I wasn't downloading or syncing many apps at all; I was waiting to get home to use our wi-fi.

jill120 Author

Level 1

11 points

Apr 18, 2012 8:12 AM in response to jill120

Just got my original new iPad back. Enclosed letter said they either 1.) resolved the issue as a consequence of diagnostic tests such as an internal iPad software update (done at the Apple Store before I sent it in), charged the battery (duh), or reset and restore operations (done several times before I sent it in), or 2.) the problem could not be reproduced.

The letter also suggested that the symptoms may result from the use of incompatible iPad software versions such as iTunes (my updates are always up-to-date).

My iPad also came back without the SIM card installed. Not a big issue except I can't get the little tray out to insert the SIM. Poking a paperclip in the hole only raises the tray enough that I can see it's moving but not enough to get hold of it. The nearest Apple Store is over 90 miles away so I'll take it into the local AT&T store and hope they can get it to work.

This is turning out to be a lot of work.

I hope some of this information will help the others here experiencing the same problem.

jill120 Author

Level 1

11 points

Apr 23, 2012 7:12 PM in response to jill120

Back to square one tonight. Used the iPad a lot today to give it a workout. This evening it went to sleep. When I woke it up, I got the white screen again. Will talk to a Senior Advisor tomorrow morning.

jill120 Author

Level 1

11 points

Apr 24, 2012 6:17 PM in response to jill120

iPad going back to Apple tomorrow. White screen again tonight.

Apr 25, 2012 8:05 PM in response to jill120

I have the EXACT same issue that you have. This is the only thread I have found describing the similar problem. Mine will get stuck on the white screen with nothing but a restore alleviating the problem. While plugged in it also repeatedly makes the sound you hear when first plugging it in. However, the problem eventually returns at a random unlock. Let me know what you find out. I can't make it to an apple store for several days.

jill120 Author

Level 1

11 points

Apr 26, 2012 5:16 AM in response to jill120

I was doing the prep for returning the iPad to Apple. I did the Settings -> Restore. The iPad restarted back to the white screen and that was it. It wouldn't restart. It wouldn't go to sleep. It sat there and pinged like it was sleeping and waking repeatedly. Plugging it in brought back the 'plugging in' noises. It just lay there and shone its white screen at me. It's now on its way back to Apple for replacement. Hope the engineers can figure this out.

BTW, do any of you use the magnetic cover on your iPad?

May 21, 2012 6:03 PM in response to Chutimallier

My iPad is doing the exact same thing. It started right after the last os update. the tech who helped me get the ups set up for return was rude to me :(. It's a hardware problem. Tech support has been trying to fix it (software) for days. It gets better... Then starts up again. After restore it goes away until I rotate, open programs... Etc. also it smells hot when its on. wish I would have bought the droid. The tech support at apple was very rude to me!

May 21, 2012 6:05 PM in response to jill120

Yes.. I use a magnetic cover... Why?

jill120 Author

Level 1

11 points

May 21, 2012 6:11 PM in response to Moonsshyne

The Apple techs have never been anything but polite and helpful to me. You should get an email from Apple asking about your experience.

Sounds like you're shipping it back. Is that for replacement? My new one works perfectly.

jill120 Author

Level 1

11 points

May 21, 2012 6:13 PM in response to Moonsshyne

I was just curious if the magnet might have an effect on the innards.

jocarlos

Level 1

0 points

Jul 15, 2012 5:19 PM in response to jill120

I have the new ipad and also have the same white screen problem. Thi s o b people in apple knows it and dont give a s..it about it shame on you apple i regret not buying a sansung instead

jill120 Author

Level 1

11 points

Jul 16, 2012 6:28 AM in response to jocarlos

Have you contacted Apple yet?

jocarlos

Level 1

0 points

Jul 21, 2012 1:19 PM in response to jill120

Jill, I'm counting to 100 before going there so I dont have a bad temper tantrun at apple store and pick it up with a clerk that have nothing to do with apple saving money and assembling this in china to give us headeaches after taking from us $500. Do you think the magnetic cover turning off and on the ipad have something to do with the white screens??? I used the magnetic cover since day 1.

jocarlos

Level 1

0 points

Jul 21, 2012 1:24 PM in response to jocarlos

In my previous comment jill, the reason i haven't take it to apple store yet is because I know what are they going to tell me, they will never admit they know about it and I know they will gave me such a low iq explanation that will insult my inteligence.

lynnweg

Level 1

4 points

Dec 22, 2013 12:00 PM in response to jill120

Jill120-

I am having the exact problems you described and photographed with an iPad 3. Did you ever get a resolution or determine what was actually wrong?

White screen