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jill120 Author

Level 1

11 points

White screen

I bought the new iPad on March 19th in Florida. We've since traveled to Charleston, SC. In this time the screen on the iPad has turned white - no images, nothing, just white. It has happened when rotating the iPad, when waking it, when restarting it, when changing apps but there seems to be no pattern to it. Letting it sleep and then waking it later usually returns it to normal. I took it into the Apple Store and the Genius reinstalled the firmware as a first step with instructions to call Apple Care if it happens again. This was the first time he had heard of a 'white' screen. Anyone else having an issue like this? Did you find out what was wrong?

Mac OS X (10.6.8), iPod, iPad, iPhone 4S

Posted on Apr 9, 2012 1:52 PM

42 replies

jill120 Author

Level 1

11 points

Dec 22, 2013 12:35 PM in response to lynnweg

I contacted Apple Support and sent them an email describing the problem and included a screen shot of the white screen. After I answered a few questions, they replaced my iPad with a new one. I never found out what the problem was but they have my old iPad for testing.

lynnweg

Level 1

4 points

Dec 22, 2013 12:52 PM in response to jill120

Thanks Jill :)

lynnweg

Level 1

4 points

Dec 22, 2013 12:58 PM in response to Chutimallier

Did you ever find a resolution for your white screen issue?

Feb 18, 2015 4:52 PM in response to jill120

I had the same probleme my zoom was activated with 3 fingers and it was my home screens who was to big only the white of the picture screen. Try to it the screen with 3 fingers at the same time to reduce the Zoom. After you can go Settting General Access and desable zomm

Philly_Phan

Level 7

20,725 points

Feb 18, 2015 5:36 PM in response to pierrefromvictoriaville

I don't think that she cares. She had the problem three years ago.

jill120 Author

Level 1

11 points

Feb 18, 2015 8:06 PM in response to pierrefromvictoriaville

In case you missed it, Apple replace the iPad for me.

durga18

Level 1

0 points

Feb 25, 2015 1:01 PM in response to alanfromnewtownards

Thanks. It worked for mine.

krmrn

Level 1

0 points

Jul 8, 2015 10:27 PM in response to durga18

i restarted mine by pressing home,off and volume up/down at same time...only thing that got rid of white screen

sbwools

Level 1

0 points

Oct 12, 2015 3:15 PM in response to pierrefromvictoriaville

This worked for me! Thanks so much for your advice. Glad I didn't have to go through the hassle of taking into Apple. We'll see if it lasts.

cacSlick

Level 1

10 points

May 18, 2016 7:00 AM in response to sbwools

My ipad Gen4 did this exact same thing yesterday. I have had it since early 2012. I see a lot of posts asking this same question. I would like to know from Apple exactly what the problem is, i.e. bad flux capacitor in the screen mechanism, shoddy parts, shoddy workmanship in assembling it, etc. Surely Apple should be able to say something about the problem, or anyone who has had it fixed?

I chatted this morning with a person from Apple support, and they gave the same old suggestions...reboot, restarting by pressing home, off and volume up, restore to factory settings. Neither of which fix it...I did both. So it seems to not be a software issue, but what kind of hardware issue, exactly, is it? It's like it is a big secret. I have an appointment at the genius bar on Sunday, but I would sure like to know what the problem is.

When I had a problem with my Macbook Pro, the hardware problem was a bad logic board. Surely the same kind of answer could be provided for the ipad issue?

Jun 30, 2016 3:22 AM in response to jill120

Following are the Steps that you have to follow if you face White Screen of Death on your iPhone, iPad, iPod Touch and iPod nano.

Put Your device in DFU Mode ( Press Power button for 5 sec – then Home + Power together for 10 sec ) connect your device with iTunes there you will see iPhone in recovery mode select restore iPhone.

When your device is restored then goto setting and reset factory setting. When your device is rebooted again goto settings -> general -> Reset -> Reset Network setting.

You also can upgrade your device via some tools. How to Fix White Screen of Death on iPad

If none of this is working then downgrade your device, To do so you have to download the firmware according to saved shsh blobs.

When ever you see white screen you do hard reset by holding power and home button for 30-40 seconds until you’ll see Apple logo.

Aug 17, 2017 10:19 AM in response to jill120

What is the cause of the white screen on my iPad. Is there a fix?

White screen