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Argonaught Author

Level 1

15 points

iTunes Match - 'No Music' on iPhone 4

I have an infuriating problem that I can't get rid of with iTunes Match.

I have had iTunes Match since launch and it worked fine on my Mac, PC, iPad and iPhone 4 for months now. But since about 3 weeks ago, my iPhone won't work at all.

When I go into Music, I see the cloud logo appear with a progress bar. After about 3-5 seconds, it disappears and shows 'No Music'. All tabs show this, except Playlists - which accuratley shows all my playlists as they are in the cloud. Going into these playlists shows the songs that are in there - some appearently downloaded, others with the cloud download button - but none will actually play.

I've restarted the phone numerous times, turned iTunes Match on and off, everything. So last night I decided to do an iCloud Backup, then I totally wiped the phone and restored from the iCloud Backup. That worked fine, and when I went into Music the cloud logo with the progess bar appeared. This stayed on for maybe 10-20 minutes this time, slowly filling up. Then it bombed out and went back to the 'No Music' message again, exactly like before the wipe & restore.

I am so fed up with not being able to use Match on my iPhone now. I hope someone out there can help!

Thanks in advance.

iPhone 4, iOS 5.1

Posted on Apr 10, 2012 1:32 AM

102 replies

Sep 15, 2012 11:50 AM in response to Argonaught

Just wanted to say thank you for the answers to this problem with Itunes match. I just learned about IM and wanted to get it rolling before the Iphone 5 comes out so I don't have to purchase a 32gb if I really could use a 16. So thank you again.

mfleener

Level 1

8 points

Sep 18, 2012 1:03 PM in response to jimfromanderson

This fix worked very well for me. I have been in various states of broken for the last few months. The replys to this thread really helped me figure out what was going on. Thank all of you for the help. Greatly appriected.

Sep 20, 2012 6:46 AM in response to newmach

newmach's solution/procedure worked for me. I had written off the iPhone Music app - with or without iTunes Match active - and gave it one last go. Thanks to the OP for the question which poppoed up in my Google search!

Sep 20, 2012 10:15 AM in response to Argonaught

Also worked for me, though I modified the steps slightly to reduce what I was deleting:

1. Google/download/install iExplorer

2. Plug in iPhone and open iExplorer

3. Delete the iPhpone\Media\iTunes_Control\Music folder (JUST MUSIC, NOT THE WHOLE FOLDER)

4. Reboot the iPhone

5. Enjoy!

Sep 20, 2012 2:43 PM in response to Argonaught

wow, worked for me too, eventually

Sep 20, 2012 6:39 PM in response to stormy2084

Sadly this trick did not work for me. My playlists appear but no songs. The music seems to be there on the iExplore but not using the iPhone music app. Help...

Sep 20, 2012 9:22 PM in response to newmach

Deleting MediaLibrary.sqllitedb, MediaLibrary.sqllitedb-shm and MediaLibrary.sqllitedb-wal and doing a hard reset worked for me as well on both my iPhone 4 and my iPad (3rd generation). In my case I used a Mac utility called PhoneView with the "Show Enter Disk (Advanced Disk Mode)" Preference enabled in order to access the devices' media folder.

Thanks to everyone who contribued to this thread!

N0vice

Level 1

8 points

Sep 20, 2012 10:25 PM in response to vancouveryogi

I did the same on 2 iPad 3rd Gen. And 2 4S phones and saved a lot of rebuild time by not deleting the whole folder. Fixed all 4 devices that iOS 6 bugged out.

Sep 21, 2012 12:23 AM in response to Argonaught

I also think plugging my phone into the computer, opening iTunes and syncing with the computer helped (I also deleted the necessary folder)

JKB

Level 2

355 points

Sep 21, 2012 1:43 AM in response to stormy2084

Fixed. One trip to the Genius bar avoided.

Thanks!

JCases

Level 1

4 points

Sep 21, 2012 2:55 AM in response to newmach

Thank You. On my 3GS those 3 files couldn't be deleted separately so i deleted the whole iTunes folder. I only miss my 3 custom ringtones, but my music is back!. Thanks again!

Bidi76

Level 1

0 points

Sep 21, 2012 6:45 AM in response to vancouveryogi

This helped me a lot - thank you🙂

Sep 21, 2012 11:32 AM in response to newmach

Thanks Newmach and Argonaught. I had the same symptoms - no individual music files and Music consistently bringing up the iCloud window and seemingly getting stuck. I followed your iExplorer process and the music database rebuilt. Thank you.

Sep 21, 2012 8:29 PM in response to newmach

I spent a whole day messing with my new iPhone 5 because I had this same problem. So glad I came across this post. It didn't work the 1st time I tried (probably user error), but the 2nd time I tried it worked like a charm!!! I am so relieved now....Thank you!!!

Remarkbl

Level 1

0 points

Sep 22, 2012 4:37 AM in response to newmach

Thank you newmatch,

your hint finally helped me.

iTunes Match - 'No Music' on iPhone 4