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iTunes Match - 'No Music' on iPhone 4

I have an infuriating problem that I can't get rid of with iTunes Match.


I have had iTunes Match since launch and it worked fine on my Mac, PC, iPad and iPhone 4 for months now. But since about 3 weeks ago, my iPhone won't work at all.

When I go into Music, I see the cloud logo appear with a progress bar. After about 3-5 seconds, it disappears and shows 'No Music'. All tabs show this, except Playlists - which accuratley shows all my playlists as they are in the cloud. Going into these playlists shows the songs that are in there - some appearently downloaded, others with the cloud download button - but none will actually play.


I've restarted the phone numerous times, turned iTunes Match on and off, everything. So last night I decided to do an iCloud Backup, then I totally wiped the phone and restored from the iCloud Backup. That worked fine, and when I went into Music the cloud logo with the progess bar appeared. This stayed on for maybe 10-20 minutes this time, slowly filling up. Then it bombed out and went back to the 'No Music' message again, exactly like before the wipe & restore.


I am so fed up with not being able to use Match on my iPhone now. I hope someone out there can help!


Thanks in advance.

iPhone 4, iOS 5.1

Posted on Apr 10, 2012 1:32 AM

Reply
102 replies

Sep 22, 2012 4:18 PM in response to newmach

Thanks newmach, that worked for me, too. I have a 4S and a huge library (over 22,000 songs). After upgrading to IOS 6 and clicking the Music icon on my phone, the iCloud update bar never even started. After using iExplore to remove just those three files, turning off iTunes Match on iPhone, doing the cold reboot as indicated above, and re-enabling iTunes Match on the phone, the progress bar finally initiated and now I can access all my music (once I enabled Show All Music).


I hope Apple smooths this out. No one should be expected to mess around with db files on their phone just to get iTunes Match restarted!

Sep 23, 2012 2:01 AM in response to Argonaught

this works too ( quoting from others) and that helped me

  • I downloaded and installed iFunBoX (File Manage) http://i-funbox.com/ifunboxmac/
  • Connected my iPhone4S
  • Deleted following files in folder iPhone\Media\iTunes_Control:

MediaLibrary.sqllitedbMediaLibrary.sqllitedb-shmMediaLibrary.sqllitedb-wal

After that I started the MUSIC app on my iPhone, the iCloud symbol appeared and after some time all my music was back and iTunes Match as it intended in iOS6.

Sep 23, 2012 3:48 PM in response to newmach

This helped my repair my iPhone4's locally corrupted iTunes library (which calls my iTunes Match account) for all my music and music-video collection! It took all of 5 minutes to repair.


1. Google/download/install iExplorer (free program)

2. Plug in iPad first, then open iExplorer

3. Delete the iPad\Media\iTunes_Control folder

4. Turn on iCloud/match in my iPad's iOS settings, which replaced the iPads music library with iCloud


A big THANK YOU to Michael Allbritton for pointing my in the direction of this solution!


Finally a note to Apple: you will have to incorporate a way for users to view and self-repair the inner workings of their appliances if you wish to compete in this market ...remember what happened to Nokia for not forseeing the touch screen display many years ago! I could never expect my Mom or even my wife to download something like "iExplorer" and use it to delete 3 corrupted datbase files; therefore, dear Apple, please incorporate the self-diagnosis and repair functionality offered by an iPhone Explorer type system into your iTunes software ...or something like that! Get with the program!

Sep 24, 2012 2:41 AM in response to Argonaught

Thanks to all who contributed useful tips in this thread.

I've had a similar problem with an iPhone 3GS following iOS6 upgrade.

I used the ifunbox solution (www.i-funbox.com) as this is free and iExplorer isn't anymore.

The path for the required files is Raw File System/iTunes_Control/iTunes using this system.

I then deleted the three files:

MediaLibrary.sqllitedb

MediaLibrary.sqllitedb-shm

MediaLibrary.sqllitedb-wal

and rebooted the iphone.

Worked a treat.

Sep 24, 2012 4:53 AM in response to cricketman

Can I just clarify a point;

once you followed these steps did your previous selections for your individual device appear or did all music appear and then have to select what you wanted to download ?

If its the latter then its still a pain as you need to select and redownload to your device, which in my case was c5000 tracks to go back onto my iphone.


Ive just done it on my ipad and got all music to appear but I now need to go through all 9000 tracks that are in the cloud and select those for download !!


Has anyone managed to get only their previous selections to appear on their device ?

Sep 25, 2012 9:56 PM in response to vancouveryogi

Yes, thank you! This solved my problem, as well.


It's probably no coincidence that iTunes has been crashing on launch for me for months, even after a full restore. That stopped with the upgrade to iOS 6, but then iCloud would not work at all.


I think there needs to be some code in iTunes to detect database corruption and repair it.

Sep 27, 2012 5:29 AM in response to Argonaught

Worked for me too, with a slight modification.

I followed the steps, and this time the progress bar was full, but still it was taking forever, waiting for Apple to deliver results ...


25 mins later, I realised my other laptop was still On, with iTunes running. I turned off iTunes match on the second laptop (it said "deleting genius database), and almost immediately the first iTunes started delivering the iTunes match results .. Not sure it was related, but could be worth a try.


Never used Genius, but this seems to have fixed iTunes Match.


Thanks.

Sep 27, 2012 10:43 AM in response to Silvio6

If anyone else is having trouble deleting the three library files using iexplorer, try ifunbox. I was able to delete the files with it. At first my music still did not show and I was seriously about to cry. Took one more look at this thread and realized I did not do the reboot (hold sleep and home button until ayou see apple logo) as advised by Argonaught. That did the trick! Thank you everyone (except Apple tech workers)!

iTunes Match - 'No Music' on iPhone 4

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